{"id":143296,"date":"2023-06-12T12:00:20","date_gmt":"2023-06-12T10:00:20","guid":{"rendered":"https:\/\/guide.jtl-software.com\/creating-refunds\/"},"modified":"2023-09-27T14:46:05","modified_gmt":"2023-09-27T12:46:05","slug":"creating-refunds","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-wawi\/sales\/creating-refunds\/","title":{"rendered":"Creating refunds"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-wawi\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-wawi\" id=\"creating-refunds\">Creating refunds <span id='anchor-creating-refunds' data-href='#creating-refunds' class='far fa-link' data-anchor><\/span><\/h1><div class=\"custom-box\">\n\t<div class=\"d-flex align-items-center mb-4\">\n\t\t\t\t\t\t\t<span class=\"mr-3 fa-stack flex-shrink-0 fa-1x\">\n\t\t\t<span class=\"fas fa-circle fa-stack-2x text-shaftblue\"><\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 fas fa-clipboard-list text-white fa-stack-1x\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\n\t\t<h3 class=\"mb-0 \" id=\"your-task-initial-situation\">Your task\/initial situation <span id='anchor-your-task-initial-situation' data-href='#your-task-initial-situation' class='far fa-link' data-anchor><\/span><\/h3>\t<\/div>\n\t<div class=\"box-content\">\n\t\tYou would like to credit an amount to a customer. You therefore create a refund for the desired amount.\t<\/div>\n<\/div>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\t\t<span class=\"mt-1 mr-3 fa-stack flex-shrink-0 fa-1x columnsize-fa-2x\">\n\t\t<span class=\"far fa-circle fa-stack-2x text-wawi\"><\/span>\n\t\n\t\t<span class=\"fas fa-search-plus text-wawi fa-stack-1x\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"media-content border-wawi\">\n\t\n\t\t\t<span style=\"color: #f68b25;\"><strong>Detail:<\/strong><\/span> From a technical point of view, invoice corrections and refunds are identical in JTL-Wawi. They therefore also access the same print template by default. The only difference is that invoice corrections always relate to an invoice and can only include the items that were also in the invoice. Refunds can contain any items and have no invoice reference. If you want to create a refund for an invoice, please read <span style=\"color: #f68b25;\"><a style=\"color: #f68b25;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-wawi\/sales\/creating-invoice-corrections\/\">Creating invoice corrections<\/a><\/span>.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<h2 class=\"d-flex align-items-center hl-wawi\" id=\"creating-refunds-2\">Creating refunds <span id='anchor-creating-refunds-2' data-href='#creating-refunds-2' class='far fa-link' data-anchor><\/span><\/h2><ol start=\"1\" class=\"list-reset step mb-5 list-wawi normal-step\">\n\t<li >\n\tClick on the <span class=\"highlight\">Customers<\/span> icon to go to the customer management in JTL-Wawi and select the customer for whom you would like to create a refund.<\/li><li class=\"media-single-line\">\n\tIn the customer master data, go to the <span class=\"highlight\">Invoice corrections<\/span> tab.<\/li><li class=\"media-single-line\">\n\tClick <span class=\"highlight\">Create credit memo<\/span>. The Create refund dialogue box opens.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/Kundendetails-Gutschrift-erstellen-jtl-wawi.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/Kundendetails-Gutschrift-erstellen-jtl-wawi-1024x546.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/Kundendetails-Gutschrift-erstellen-jtl-wawi.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/Kundendetails-Gutschrift-erstellen-jtl-wawi-1024x546.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/Kundendetails-Gutschrift-erstellen-jtl-wawi-768x409.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"546\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/Kundendetails-Gutschrift-erstellen-jtl-wawi.png&quot;,&quot;w&quot;:2552,&quot;h&quot;:1360}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"4\" class=\"list-reset step mb-5 list-wawi normal-step\">\n\t<li >\n\tClick <span class=\"highlight\">Add custom line item<\/span> to add a custom line item or select an item from your product range whose value you want to credit to your customer via the search box <span class=\"highlight\">Searching for items<\/span>.<\/li><li >\n\tDouble-click in the pink cells to specify, for example, the <span class=\"highlight\">Line item name<\/span>, <span class=\"highlight\">Net SP<\/span> and <span class=\"highlight\">Gross SP<\/span>.<\/li><li >\n\tClose the Create refund dialogue box with <span class=\"highlight\">Save and formalise<\/span>, or with <span class=\"highlight\">Save as &#8216;draft&#8217;<\/span>.<\/li><\/ol>\t<p><strong>Optional:<\/strong> For example, if you have transferred a credited amount to your customer, you can record this in the <span class=\"highlight\">Status<\/span> field in the <span class=\"highlight\">Invoice correction<\/span> area.<\/p>\n\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/Gutschrift-konfigurieren-jtl-wawi.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/Gutschrift-konfigurieren-jtl-wawi-1024x630.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/Gutschrift-konfigurieren-jtl-wawi.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/Gutschrift-konfigurieren-jtl-wawi-1024x630.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/Gutschrift-konfigurieren-jtl-wawi-768x472.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"630\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/Gutschrift-konfigurieren-jtl-wawi.png&quot;,&quot;w&quot;:1470,&quot;h&quot;:904}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<p>You have now credited a specific amount to your customer.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-compass fa-2x columnsize-fa-2x text-wawi\"><\/span>\n\t\t\t<span class=\"media-content border-wawi\">\n\t\n\t\t\t<span style=\"color: #f68b25;\"><strong>Alternatively,<\/strong><\/span> you can also create a refund via the <span class=\"highlight\">Sales management<\/span> in JTL-Wawi. To do this, open the corresponding sales order in the sales management and add an item or a custom line item to the line item list.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<div class=\"mt-5 card\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-wawi\">\n\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t<span data-fa-transform=\"shrink-8\" class=\"fas fa-link fa-inverse\"><\/span>\n\t\t<\/span>\n\t\t\t<div class=\"card-body p-4\">\n\t\t<h4 class=\"d-flex align-items-center hl-wawi\" id=\"related-topics\">Related topics <span id='anchor-related-topics' data-href='#related-topics' class='far fa-link' data-anchor><\/span><\/h4>\n<ul class=\"list-reset list-icons list-custom-square list-wawi\">\n\t\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-wawi\/sales\/creating-invoice-corrections\/\" title=\"Creating invoice corrections\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tCreating invoice corrections\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-wawi\/sales\/invoice-correction-details\/\" title=\"Detailed description: Invoice correction details\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tDetailed description: Invoice correction details\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t<\/ul>\t<\/div>\n<\/div>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;][\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-wawi\/sales\/invoice-correction-details\/\">[&#8230;]<\/a>","protected":false},"author":2,"featured_media":0,"parent":251734,"menu_order":530,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-143296","page","type-page","status-publish","hentry","pages_category-rechnungskorrekturen-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Creating refunds &#8211; 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