{"id":145243,"date":"2023-05-09T11:36:33","date_gmt":"2023-05-09T09:36:33","guid":{"rendered":"https:\/\/guide.jtl-software.com\/maintaining-the-contact-form\/"},"modified":"2023-06-16T08:47:42","modified_gmt":"2023-06-16T06:47:42","slug":"maintaining-the-contact-form","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/forms-and-texts\/maintaining-the-contact-form\/","title":{"rendered":"Maintaining the contact form"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-shop\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-shop\" id=\"maintaining-the-contact-form\">Maintaining the contact form <span id='anchor-maintaining-the-contact-form' data-href='#maintaining-the-contact-form' class='far fa-link' data-anchor><\/span><\/h1><div class=\"custom-box\">\n\t<div class=\"d-flex align-items-center mb-4\">\n\t\t\t\t\t\t\t<span class=\"mr-3 fa-stack flex-shrink-0 fa-1x\">\n\t\t\t<span class=\"fas fa-circle fa-stack-2x text-shaftblue\"><\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 fas fa-clipboard-list text-white fa-stack-1x\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\n\t\t<h3 class=\"mb-0 \" id=\"your-task-initial-situation\">Your task\/initial situation <span id='anchor-your-task-initial-situation' data-href='#your-task-initial-situation' class='far fa-link' data-anchor><\/span><\/h3>\t<\/div>\n\t<div class=\"box-content\">\n\t\tYou want your customers to be able to contact you. For this purpose, you would like to have the most common types of enquiries sent to the appropriate place already pre-sorted.\t<\/div>\n<\/div>\n<h2 class=\"d-flex align-items-center hl-wawi\" id=\"creating-subjects\">Creating subjects <span id='anchor-creating-subjects' data-href='#creating-subjects' class='far fa-link' data-anchor><\/span><\/h2>\t<p>The contact form is displayed in JTL-Shop by default but is deactivated if you have not created at least one subject. With the help of subjects, you can determine to whom a customer request should be sent.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<b>Note:<\/b> You can set the link to the contact form in your online shop in the<span style=\"color: #5cbcf6;\"> <a class=\"JTL-Shop-color\" style=\"color: #5cbcf6;\" title=\"Managing boxes in JTL-Shop\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/appearance\/managing-boxes\/\">Box management<\/a><\/span> section. You can also create a custom page for the contact form and link it in a link group:<span style=\"color: #5cbcf6;\"> <a class=\"JTL-Shop-color\" style=\"color: #5cbcf6;\" title=\"Creating and maintaining custom pages in JTL-Shop\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/forms-and-texts\/creating-and-maintaining-custom-pages\/\">Creating custom pages<\/a><\/span>.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<ol start=\"1\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li class=\"media-single-line\">\n\tLog in to the back end of JTL-Shop with your admin access data.<\/li><li class=\"media-single-line\">\n\tGo to <span class=\"highlight\">View &gt; Standard views &gt; Contact form<\/span>.<\/li><li class=\"media-single-line\">\n\tGo to the <span class=\"highlight\">Subjects<\/span> tab.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/contact-form-subjects-general-jtl-shop-5-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/contact-form-subjects-general-jtl-shop-5-1-1024x341.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/contact-form-subjects-general-jtl-shop-5-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/contact-form-subjects-general-jtl-shop-5-1-1024x341.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/contact-form-subjects-general-jtl-shop-5-1-768x256.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"341\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/contact-form-subjects-general-jtl-shop-5-1.png&quot;,&quot;w&quot;:1782,&quot;h&quot;:593}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"4\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li >\n\tClick <span class=\"highlight\">New subject<\/span> to create a subject. The <span class=\"highlight\">Subject line of contact form<\/span> page opens. <span style=\"color: #5cbcf6;\"><a style=\"color: #5cbcf6;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/forms-and-texts\/subject-of-the-contact-form\/\">Go to detailed description of all options<\/a><\/span>.<\/li><li class=\"media-single-line\">\n\tClick <span class=\"highlight\">Save<\/span> to create the subject.<\/li><\/ol><h2 class=\"d-flex align-items-center hl-wawi\" id=\"maintaining-text-before-and-after-the-form\">Maintaining text before and after the form <span id='anchor-maintaining-text-before-and-after-the-form' data-href='#maintaining-text-before-and-after-the-form' class='far fa-link' data-anchor><\/span><\/h2>\t<p>In addition to the form itself, you can also enter the texts that can be seen on the contact page. You can enter information for the texts before and after the form as well as the heading. You can enter all texts in all languages maintained in JTL-Shop.<\/p>\n<ol start=\"1\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li class=\"media-single-line\">\n\tTo do this, switch to the <span class=\"highlight\">Contents<\/span> tab.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/contact-form-manage-content-jtl-shop-5-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/contact-form-manage-content-jtl-shop-5-1-1024x708.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/contact-form-manage-content-jtl-shop-5-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/contact-form-manage-content-jtl-shop-5-1-1024x708.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/contact-form-manage-content-jtl-shop-5-1-768x531.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"708\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/contact-form-manage-content-jtl-shop-5-1.png&quot;,&quot;w&quot;:1586,&quot;h&quot;:1096}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<p><b>Contact form header:<\/b> Enter the heading of the contact page.<\/p>\n<hr  \/>\n\t<p><b>Content before the actual form:<\/b> Enter the text to be displayed above the form. You can format it using the editor functions.<\/p>\n<hr  \/>\n\t<p><b>Content after the actual form:<\/b> Enter the text to be displayed below the form. You can format it using the editor functions.<\/p>\n\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/contact-form-jtl-shop-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/contact-form-jtl-shop-1-1024x586.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/contact-form-jtl-shop-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/contact-form-jtl-shop-1-1024x586.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/contact-form-jtl-shop-1-768x439.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"586\" alt=\"Contact form front end Jtl Shop 5\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/contact-form-jtl-shop-1.png&quot;,&quot;w&quot;:1727,&quot;h&quot;:988}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<h2 class=\"d-flex align-items-center hl-wawi\" id=\"check-box-for-user-consent\">Check box for user consent <span id='anchor-check-box-for-user-consent' data-href='#check-box-for-user-consent' class='far fa-link' data-anchor><\/span><\/h2>\t<p>According to the GDPR, you must follow certain guidelines for contact forms.<\/p>\n\t<p>The following example instructions for JTL-Shop do not replace legal advice. If in doubt, please contact a lawyer for comprehensive legal advice on this topic: <span style=\"color: #5cbcf6;\"><a style=\"color: #5cbcf6;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/forms-and-texts\/managing-check-boxes\/\">Go to example instructions<\/a><\/span>.<\/p>\n<h2 class=\"d-flex align-items-center hl-wawi\" id=\"adjusting-the-settings-for-the-contact-form\">Adjusting the settings for the contact form <span id='anchor-adjusting-the-settings-for-the-contact-form' data-href='#adjusting-the-settings-for-the-contact-form' class='far fa-link' data-anchor><\/span><\/h2>\t<p>You can edit the fields displayed by default in the contact form and make some settings for protection.<\/p>\n<ol start=\"1\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li class=\"media-single-line\">\n\tSwitch to the <span class=\"highlight\">Settings<\/span> tab.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/contact-form-edit-adjust-settings-jtl-shop-5-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/contact-form-edit-adjust-settings-jtl-shop-5-1-1024x605.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/contact-form-edit-adjust-settings-jtl-shop-5-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/contact-form-edit-adjust-settings-jtl-shop-5-1-1024x605.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/contact-form-edit-adjust-settings-jtl-shop-5-1-768x454.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"605\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/contact-form-edit-adjust-settings-jtl-shop-5-1.png&quot;,&quot;w&quot;:1499,&quot;h&quot;:886}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<p><b>Prompt title\/first name\/last name\/company name\/phone number\/fax number\/mobile number:<\/b> You can set individually whether you want to query a specific information. You can decide in each case:<\/p>\n<ul class=\"list-reset ml-3 list-icons list-custom-square list-shop\">\n\t<li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t<b>Yes, optional<\/b>: The customer does not have to fill in this option but may do so voluntarily.\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t<b>Yes, mandatory:<\/b> The customer has to fill in the field. Of course, your customer could still provide incorrect information here.\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t<b>No:<\/b> The field is not displayed.\t<\/li><\/ul><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<b>Note:<\/b> The query for the email address cannot be disabled. The email address must always be entered to submit the contact form.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<hr  \/>\n\t<p><b>Send copy of request to customer:<\/b> By activating this option, a copy of the request is sent to the specified email address entered by the customer.<\/p>\n<hr  \/>\n\t<p><b>Lock contact form for X minutes:<\/b> With this option, you specify that your customers must wait a certain number of minutes before they can submit the contact form a second time. There is no waiting time if you select the number 0.<\/p>\n<hr  \/>\n\t<p><b>Enable spam protection:<\/b> This option activates the spam protection, which ensures that your contact form cannot be filled in by spambots. To enable spam protection, you must set up Google reCAPTCHA globally. Go here for how to set up <span style=\"color: #5cbcf6;\"><a style=\"color: #5cbcf6;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/forms-and-texts\/setting-up-spam-protection-with-google-recaptcha\/\">Spam protection with Google reCAPTCHA<\/a><\/span>.<\/p>\n\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/contact-form-recaptcha-jtl-shop-5-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/contact-form-recaptcha-jtl-shop-5-1-1024x721.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/contact-form-recaptcha-jtl-shop-5-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/contact-form-recaptcha-jtl-shop-5-1-1024x721.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/contact-form-recaptcha-jtl-shop-5-1-768x541.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"721\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/contact-form-recaptcha-jtl-shop-5-1.png&quot;,&quot;w&quot;:1227,&quot;h&quot;:864}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"Contents Contents Maintaining the contact form Your task\/initial situation You want your customers to be able to contact you. For <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/forms-and-texts\/maintaining-the-contact-form\/\">[...]<\/a>","protected":false},"author":1,"featured_media":0,"parent":187888,"menu_order":618,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-145243","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Maintaining the contact form &#8211; JTL-Guide<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/forms-and-texts\/maintaining-the-contact-form\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Maintaining the contact form &#8211; 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