{"id":151789,"date":"2023-02-28T07:55:37","date_gmt":"2023-02-28T06:55:37","guid":{"rendered":"https:\/\/guide.jtl-software.com\/transferring-customers-from-jtl-wawi-to-the-online-shop\/"},"modified":"2023-06-14T14:16:17","modified_gmt":"2023-06-14T12:16:17","slug":"transferring-customers-from-jtl-wawi-to-the-online-shop","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-wawi\/customers\/transferring-customers-from-jtl-wawi-to-the-online-shop\/","title":{"rendered":"Transferring customers from JTL-Wawi to the online shop"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-wawi\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-wawi\" id=\"transferring-customers-from-jtl-wawi-to-the-online-shop\">Transferring customers from JTL-Wawi to the online shop <span id='anchor-transferring-customers-from-jtl-wawi-to-the-online-shop' data-href='#transferring-customers-from-jtl-wawi-to-the-online-shop' class='far fa-link' data-anchor><\/span><\/h1><div class=\"custom-box\">\n\t<div class=\"d-flex align-items-center mb-4\">\n\t\t\t\t\t\t\t<span class=\"mr-3 fa-stack flex-shrink-0 fa-1x\">\n\t\t\t<span class=\"fas fa-circle fa-stack-2x text-shaftblue\"><\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 fas fa-clipboard-list text-white fa-stack-1x\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\n\t\t<h3 class=\"mb-0 \" id=\"your-task-initial-situation\">Your task\/initial situation <span id='anchor-your-task-initial-situation' data-href='#your-task-initial-situation' class='far fa-link' data-anchor><\/span><\/h3>\t<\/div>\n\t<div class=\"box-content\">\n\t\tYou have been using JTL-Wawi for a long time to sell items via different channels. You are now setting up a new JTL-Shop and would like to transfer some customers that you have already stored in JTL-Wawi to the new JTL-Shop as activated customer accounts.\t<\/div>\n<\/div>\n<h2 class=\"d-flex align-items-center hl-wawi\" id=\"transferring-customers-to-the-online-shop\">Transferring customers to the online shop <span id='anchor-transferring-customers-to-the-online-shop' data-href='#transferring-customers-to-the-online-shop' class='far fa-link' data-anchor><\/span><\/h2><ol start=\"1\" class=\"list-reset step mb-5 list-wawi normal-step\">\n\t<li class=\"media-single-line\">\n\tClick on the&nbsp;<span class=\"highlight\">Customers<\/span> icon to go to the customer management in JTL-Wawi.<\/li><li >\n\tFind the desired customer in the overview or via the search and filter options.<span style=\"color: #f68b25;\">\u00a0<a style=\"color: #f68b25;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-wawi\/customers\/customers-area\/#kunden-suchen\">Go to customer management: Search and filter options<\/a><\/span>.<\/li><li class=\"media-single-line\">\n\tDouble-click on the customer. The customer master data opens<\/li><li >\n\tSwitch to the&nbsp;<span class=\"highlight\">Online shop<\/span> tab and select the online shop for which you want to activate the customer.<\/li><li class=\"media-single-line\">\n\tClick <span class=\"highlight\">Create new customer account<\/span>.<\/li><li >\n\tClose the customer master data by clicking <span class=\"highlight\">Save<\/span> and perform an online shop synchronisation. For more information on this topic, click here: <span style=\"color: #5cbcf6;\"><a style=\"color: #5cbcf6;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/jtl-shop-fee-based-editions\/carrying-out-an-online-shop-synchronisation\/\">Online shop synchronisation<\/a><\/span>.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/Kundenstammdaten-Daten-im-Onlineshop-aktualisieren-jtl-wawi.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/Kundenstammdaten-Daten-im-Onlineshop-aktualisieren-jtl-wawi-1024x660.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/Kundenstammdaten-Daten-im-Onlineshop-aktualisieren-jtl-wawi.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/Kundenstammdaten-Daten-im-Onlineshop-aktualisieren-jtl-wawi-1024x660.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/Kundenstammdaten-Daten-im-Onlineshop-aktualisieren-jtl-wawi-768x495.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"660\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/Kundenstammdaten-Daten-im-Onlineshop-aktualisieren-jtl-wawi.png&quot;,&quot;w&quot;:1477,&quot;h&quot;:952}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<p>The customer will now receive an email to the address stored in the customer master data, which contains their access data to the new JTL-Shop.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-wawi\"><\/span>\n\t\t\t<span class=\"media-content border-wawi\">\n\t\n\t\t\t<strong>Please note:<\/strong> You can specify the content of the email template in the JTL-Shop admin interface. You can find the template under <span class=\"highlight\">Administration<\/span> &gt; <span class=\"highlight\">Emails<\/span> &gt; <span class=\"highlight\">Templates<\/span>\u00a0&gt;\u00a0<span class=\"highlight\">Creation of a customer account by online shop operator<\/span>.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/Jtl-wawi-kunden-004-onlineshop-kundenzuordnung.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/Jtl-wawi-kunden-004-onlineshop-kundenzuordnung.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/Jtl-wawi-kunden-004-onlineshop-kundenzuordnung.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/Jtl-wawi-kunden-004-onlineshop-kundenzuordnung.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/Jtl-wawi-kunden-004-onlineshop-kundenzuordnung.png 640w\" width=\"581\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"673\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/Jtl-wawi-kunden-004-onlineshop-kundenzuordnung.png&quot;,&quot;w&quot;:581,&quot;h&quot;:673}\" class=\"border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<p>The customer is now activated for your JTL-Shop and is assigned the default customer group. If you want the customer to have a different customer group, you can change it later:<\/p>\n<ol start=\"7\" class=\"list-reset step mb-5 list-wawi normal-step\">\n\t<li class=\"media-single-line\">\n\tTo do this, open the customer master data again.<\/li><li >\n\tIn the <span class=\"highlight\">Online shop<\/span> tab &gt; <span class=\"highlight\">Customer group<\/span> column, set the desired customer group.<\/li><li >\n\tClose the customer master data by clicking <span class=\"highlight\">Save<\/span> and perform an online shop synchronisation again.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/Kundengruppe-aendern-Kundenstammdaten-jtl-wawi.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/Kundengruppe-aendern-Kundenstammdaten-jtl-wawi-1024x658.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/Kundengruppe-aendern-Kundenstammdaten-jtl-wawi.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/Kundengruppe-aendern-Kundenstammdaten-jtl-wawi-1024x658.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/Kundengruppe-aendern-Kundenstammdaten-jtl-wawi-768x494.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"658\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/Kundengruppe-aendern-Kundenstammdaten-jtl-wawi.png&quot;,&quot;w&quot;:1478,&quot;h&quot;:950}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"mt-5 card\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-wawi\">\n\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t<span data-fa-transform=\"shrink-8\" class=\"fas fa-link fa-inverse\"><\/span>\n\t\t<\/span>\n\t\t\t<div class=\"card-body p-4\">\n\t\t<h4 class=\"d-flex align-items-center hl-wawi\" id=\"related-topics\">Related topics <span id='anchor-related-topics' data-href='#related-topics' class='far fa-link' data-anchor><\/span><\/h4>\n<ul class=\"list-reset list-icons list-custom-square list-wawi\">\n\t\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-wawi\/customers\/increasing-credit-for-an-online-shop\/\" title=\"Increasing credit for an online shop\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tIncreasing credit for an online shop\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-wawi\/customers\/activating-online-shop-customers\/\" title=\"Activating online shop customers\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tActivating online shop customers\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-wawi\/customers\/updating-customer-data-in-online-shops\/\" title=\"Updating customer data in online shops\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tUpdating customer data in online shops\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-wawi\/customers\/creating-a-new-password-for-the-online-shop\/\" title=\"Creating a new password for the online shop\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tCreating a new password for the online shop\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t<\/ul>\t<\/div>\n<\/div>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;][\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-wawi\/customers\/creating-a-new-password-for-the-online-shop\/\">[&#8230;]<\/a>","protected":false},"author":5,"featured_media":0,"parent":158800,"menu_order":370,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-151789","page","type-page","status-publish","hentry","pages_category-onlineshop-kunden-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Transferring customers from JTL-Wawi to the online shop &#8211; 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