{"id":185194,"date":"2022-02-09T13:44:42","date_gmt":"2022-02-09T12:44:42","guid":{"rendered":"https:\/\/guide.jtl-software.com\/cancellation-of-the-service-provider-in-the-fulfillment-portal\/"},"modified":"2023-08-08T13:39:27","modified_gmt":"2023-08-08T11:39:27","slug":"cancellation-of-the-service-provider-in-the-fulfillment-portal","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/merchant-with-jtl-wawi\/cancellation-of-the-service-provider-in-the-fulfillment-portal\/","title":{"rendered":"Cancellation of the service provider in the Fulfillment Portal"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-fulfillment\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-fulfillment\" id=\"cancellation-of-the-service-provider-in-the-fulfillment-portal\">Cancellation of the service provider in the Fulfillment Portal <span id='anchor-cancellation-of-the-service-provider-in-the-fulfillment-portal' data-href='#cancellation-of-the-service-provider-in-the-fulfillment-portal' class='far fa-link' data-anchor><\/span><\/h1><div class=\"custom-box\">\n\t<div class=\"d-flex align-items-center mb-4\">\n\t\t\t\t\t\t\t<span class=\"mr-3 fa-stack flex-shrink-0 fa-1x\">\n\t\t\t<span class=\"fas fa-circle fa-stack-2x text-shaftblue\"><\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 fas fa-clipboard-list text-white fa-stack-1x\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\n\t\t<h3 class=\"mb-0 \" id=\"your-task-initial-situation\">Your task\/initial situation <span id='anchor-your-task-initial-situation' data-href='#your-task-initial-situation' class='far fa-link' data-anchor><\/span><\/h3>\t<\/div>\n\t<div class=\"box-content\">\n\t\tYou no longer wish to work with a specific fulfilment service provider. On this page, we describe how to terminate the cooperation.\t<\/div>\n<\/div>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-fulfillment\"><\/span>\n\t\t\t<span class=\"media-content border-fulfillment\">\n\t\n\t\t\t<span style=\"color: #009688;\"><b>Note:<\/b><\/span> Even if the cooperation is not terminated under mutual agreement, we recommend a close dialogue between the two parties. In this way, you can precisely coordinate how the termination of the business relationship is handled.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<h2 class=\"d-flex align-items-center hl-wawi\" id=\"cancelling-the-cooperation-with-a-fulfilment-service-provider\">Cancelling the cooperation with a fulfilment service provider <span id='anchor-cancelling-the-cooperation-with-a-fulfilment-service-provider' data-href='#cancelling-the-cooperation-with-a-fulfilment-service-provider' class='far fa-link' data-anchor><\/span><\/h2><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-fulfillment\"><\/span>\n\t\t\t<span class=\"media-content border-fulfillment\">\n\t\n\t\t\t<span style=\"color: #009688;\"><b>Note:<\/b><\/span> You can only cancel your cooperation with your fulfilment service provider once all items, sales orders and deliveries have been fully processed. This means that there must be no more open sales orders. There must not be any open deliveries and the stock of all items must be zero.\r\n\r\nPlease note the following:\r\n<ul>\r\n \t<li>Transfers (see <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/merchant-with-jtl-wawi\/transferring-items-from-fulfilment-service-provider-to-sellers-warehouse\/\">Transferring items from fulfilment service provider to merchant&#8217;s warehouse<\/a>)<\/li>\r\n \t<li>Items (see <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/merchant-with-jtl-wawi\/importing-and-updating-item-data\/#artikel-aus-dem-jtl-fulfillment-network-entfernen\">Removing items from the JTL-Fulfillment Network<\/a>)<\/li>\r\n \t<li>Open orders and open deliveries (see <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/merchant-with-jtl-wawi\/cancellation-of-the-service-provider-in-the-fulfillment-portal\/#zusammenarbeit-beenden-war-nicht-erfolgreich\">Termination of cooperation was unsuccessful<\/a>)<\/li>\r\n<\/ul>\r\n\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<ol start=\"1\" class=\"list-reset step mb-5 list-fulfillment normal-step\">\n\t<li class=\"media-single-line\">\n\tYou must first transfer your goods from the fulfilment warehouse to your own warehouse. Learn more about this on the help page <span style=\"color: #009688;\"><a style=\"color: #009688;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/merchant-with-jtl-wawi\/transferring-items-from-fulfilment-service-provider-to-sellers-warehouse\/\">Transferring items<\/a><\/span>. If you still have open orders or inbounds, you must cancel or close them.<\/li><li class=\"media-single-line\">\n\tLog in to the Fulfillment Portal at <a href=\"https:\/\/fulfillment.jtl-software.com\/\">https:\/\/fulfillment.jtl-software.com\/<\/a>.<\/li><li class=\"media-single-line\">\n\tGo to the <span class=\"highlight\">Details<\/span> page via <span class=\"highlight\">My network &gt; My requests &gt; Details<\/span>.<\/li><li class=\"media-single-line\">\n\tThen click <span class=\"highlight\">Cancel cooperation<\/span>.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/cancel-cooperation-jtl-fulfillment-network.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/cancel-cooperation-jtl-fulfillment-network-759x1024.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/cancel-cooperation-jtl-fulfillment-network.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/cancel-cooperation-jtl-fulfillment-network-759x1024.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/cancel-cooperation-jtl-fulfillment-network-569x768.png 640w\" width=\"759\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"1024\" alt=\"In this window you can terminate the cooperation\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/cancel-cooperation-jtl-fulfillment-network.png&quot;,&quot;w&quot;:2560,&quot;h&quot;:3453}\" class=\"border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"5\" class=\"list-reset step mb-5 list-fulfillment normal-step\">\n\t<li class=\"media-single-line\">\n\tA dialogue box appears in which you must confirm the cancellation. Click <span class=\"highlight\">Confirm<\/span> if you want to terminate the cooperation.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/Dialogue-Box-Cancelled-Cooperation-Jtl-Ffn-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/Dialogue-Box-Cancelled-Cooperation-Jtl-Ffn-1.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/Dialogue-Box-Cancelled-Cooperation-Jtl-Ffn-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/Dialogue-Box-Cancelled-Cooperation-Jtl-Ffn-1.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/Dialogue-Box-Cancelled-Cooperation-Jtl-Ffn-1.png 640w\" width=\"506\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"342\" alt=\"Dialogue box Confirming the cancellation\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/Dialogue-Box-Cancelled-Cooperation-Jtl-Ffn-1.png&quot;,&quot;w&quot;:506,&quot;h&quot;:342}\" class=\"border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<h2 class=\"d-flex align-items-center hl-wawi\" id=\"successful-termination\">Successful termination <span id='anchor-successful-termination' data-href='#successful-termination' class='far fa-link' data-anchor><\/span><\/h2>\t<p>If the cancellation was successful, a notice that the cooperation has been successfully cancelled will appear in JTL-FFN.<\/p>\n<p>An automatic email will be sent to the fulfilment service provider that informs them about the cancelled cooperation.<\/p>\n<h2 class=\"d-flex align-items-center hl-wawi\" id=\"failed-termination\">Failed termination <span id='anchor-failed-termination' data-href='#failed-termination' class='far fa-link' data-anchor><\/span><\/h2>\t<p>A failed cancellation means that your fulfilment service provider still has outstanding operations. Your fulfilment service provider will then receive an email telling them to close open transactions.<\/p>\n<p>They will then arrange the cancellation, so you do not need to do anything else.<\/p>\n\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/error-message-cancel-cooperation-jtl-ffn.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/error-message-cancel-cooperation-jtl-ffn-703x1024.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/error-message-cancel-cooperation-jtl-ffn.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/error-message-cancel-cooperation-jtl-ffn-703x1024.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/error-message-cancel-cooperation-jtl-ffn-527x768.png 640w\" width=\"703\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"1024\" alt=\"Error message Cancelling not successful\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/error-message-cancel-cooperation-jtl-ffn.png&quot;,&quot;w&quot;:2560,&quot;h&quot;:3730}\" class=\"border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;][\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/merchant-with-jtl-wawi\/cancellation-of-the-service-provider-in-the-fulfillment-portal\/\">[&#8230;]<\/a>","protected":false},"author":9,"featured_media":0,"parent":192274,"menu_order":703,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-185194","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation of the service provider in the Fulfillment Portal &#8211; 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