{"id":185500,"date":"2022-01-21T16:27:38","date_gmt":"2022-01-21T15:27:38","guid":{"rendered":"https:\/\/guide.jtl-software.com\/managing-returns\/"},"modified":"2023-08-08T11:18:53","modified_gmt":"2023-08-08T09:18:53","slug":"managing-returns","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/fulfilment-service-providers-with-jtl-wawi\/managing-returns\/","title":{"rendered":"Managing returns"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-fulfillment\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-fulfillment\" id=\"managing-returns\">Managing returns <span id='anchor-managing-returns' data-href='#managing-returns' class='far fa-link' data-anchor><\/span><\/h1><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-fulfillment\"><\/span>\n\t\t\t<span class=\"media-content border-fulfillment\">\n\t\n\t\t\t<strong><span style=\"color: #009688;\">Please note:<\/span><\/strong> This function is available from JTL-Wawi version 1.6.32. JTL-Wawi 1.6 is currently still in the open beta stage.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<h2 class=\"d-flex align-items-center hl-fulfillment\" id=\"when-is-a-return-transferred-to-your-customer\">When is a return transferred to your customer? <span id='anchor-when-is-a-return-transferred-to-your-customer' data-href='#when-is-a-return-transferred-to-your-customer' class='far fa-link' data-anchor><\/span><\/h2>\t<p>You can create returns in JTL-Wawi as well as in JTL-WMS for sales orders of your fulfilment customers. As soon as a return has been created or processed for a JTL-FFN sales order, it is synchronised with JTL-FFN and created or updated in your fulfilment customer\u2019s system.<\/p>\n\t<p>Your fulfilment customer can also create returns and transfer them to you. You can carry out a normal inbound posting for these returns. You may also receive returns for sales orders that you have not shipped. This return then has no reference to any sales order.<\/p>\n\t<p>Read here how to create and process returns in JTL-Wawi: <span style=\"color: #f68b25;\"><a style=\"color: #f68b25;\" href=\"https:\/\/guide.jtl-software.com\/jtl-wawi\/retouren\/\">Returns in JTL-Wawi<\/a><\/span>. Read here how to post returns in JTL-WMS: <span style=\"color: #009688;\"><a style=\"color: #009688;\" href=\"https:\/\/guide.jtl-software.com\/jtl-wms\/retouren\/\">Returns in JTL-WMS<\/a><\/span>.<\/p>\n<h2 class=\"d-flex align-items-center hl-fulfillment\" id=\"restrictions-on-jtl-ffn-returns\">Restrictions on JTL-FFN returns <span id='anchor-restrictions-on-jtl-ffn-returns' data-href='#restrictions-on-jtl-ffn-returns' class='far fa-link' data-anchor><\/span><\/h2><ul class=\"list-reset ml-3 list-icons list-custom-square list-fulfillment\">\n\t<li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tThe sub-statuses created in JTL-Wawi are not supported in JTL-FFN. Therefore, the main status from JTL-Wawi is used in JTL-FFN when transferring a return.\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tDetails of exchanged items, invoice corrections and return labels are not being synchronised yet. Go <span style=\"color: #f68b25;\"><a style=\"color: #f68b25;\" href=\"https:\/\/guide.jtl-software.com\/jtl-wawi\/retouren\/retourenstatus-erweitern\/\">here<\/a><\/span> to learn more about return statuses in JTL-Wawi.\t<\/li><\/ul><h2 class=\"d-flex align-items-center hl-fulfillment\" id=\"other-configurations\">Other configurations <span id='anchor-other-configurations' data-href='#other-configurations' class='far fa-link' data-anchor><\/span><\/h2><div class=\"mb-7\">\n\t<p>Return reasons and item conditions can be created at will for you in JTL-Wawi and for your fulfilment customer and must therefore be assigned to the corresponding JTL-FFN values. Learn how to set this up in JTL-Wawi here: <span style=\"color: #009688;\"><a style=\"color: #009688;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/setting-up-returns-for-jtl-ffn\/\">Setting up returns for JTL-FFN<\/a><\/span>.<\/p>\n<\/div>\n<div class=\"card\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-fulfillment\">\n\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t<span data-fa-transform=\"shrink-8\" class=\"fas fa-link fa-inverse\"><\/span>\n\t\t<\/span>\n\t\t\t<div class=\"card-body p-4\">\n\t\t<h4 class=\"d-flex align-items-center hl-fulfillment\" id=\"related-topics\">Related topics <span id='anchor-related-topics' data-href='#related-topics' class='far fa-link' data-anchor><\/span><\/h4>\n<ul class=\"list-reset list-icons list-custom-square list-fulfillment\">\n\t\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-wawi\/items\/creating-item-conditions\/\" title=\"Creating item conditions\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tCreating item conditions\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t<\/ul>\t<\/div>\n<\/div>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;][\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-wawi\/items\/creating-item-conditions\/\">[&#8230;]<\/a>","protected":false},"author":16,"featured_media":0,"parent":189949,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-185500","page","type-page","status-publish","hentry","pages_category-jtl-ffn-fulfiller-einrichtung-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Managing returns &#8211; 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