{"id":186628,"date":"2021-04-12T15:14:24","date_gmt":"2021-04-12T13:14:24","guid":{"rendered":"https:\/\/guide.jtl-software.com\/faq-about-jtl-shop\/"},"modified":"2023-06-14T14:33:22","modified_gmt":"2023-06-14T12:33:22","slug":"faq-about-jtl-shop","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/system-administration\/faq-about-jtl-shop\/","title":{"rendered":"FAQ about JTL-Shop"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-shop\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-shop\" id=\"faq-about-jtl-shop\">FAQ about JTL-Shop <span id='anchor-faq-about-jtl-shop' data-href='#faq-about-jtl-shop' class='far fa-link' data-anchor><\/span><\/h1><h2 class=\"d-flex align-items-center hl-wawi\" id=\"general\">General <span id='anchor-general' data-href='#general' class='far fa-link' data-anchor><\/span><\/h2><h3 class=\"d-flex align-items-center hl-wawi\" id=\"after-an-upgrade-reinstallation-of-jtl-shop-the-shop-template-looks-destroyed\">After an upgrade\/reinstallation of JTL-Shop, the shop template looks destroyed <span id='anchor-after-an-upgrade-reinstallation-of-jtl-shop-the-shop-template-looks-destroyed' data-href='#after-an-upgrade-reinstallation-of-jtl-shop-the-shop-template-looks-destroyed' class='far fa-link' data-anchor><\/span><\/h3>\t<p>You have installed or upgraded JTL-Shop, but when you call up the online shop URL, all styles are missing?<\/p>\n\t<p>Probably the automatic merging and compression of CSS and JavaScript files with <a class=\"external text\" href=\"http:\/\/code.google.com\/p\/minify\/\"  target='_blank' rel='noopener noreferrer' rel=\"nofollow noopener noreferrer\">Minify<\/a> does not work properly.<\/p>\n\t<p>You can deactivate this option in the admin back end under <span class=\"highlight\">View &gt; Settings &gt; Templates<\/span> under <span class=\"highlight\">Compression of JavaScript and CSS files<\/span>. Then call up your online shop again (press F5). Now the CSS and JavaScript files should load correctly.<\/p>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"how-is-the-delivery-time-displayed-in-jtl-shop-calculated\">How is the delivery time displayed in JTL-Shop calculated? <span id='anchor-how-is-the-delivery-time-displayed-in-jtl-shop-calculated' data-href='#how-is-the-delivery-time-displayed-in-jtl-shop-calculated' class='far fa-link' data-anchor><\/span><\/h3>\t<p>The displayed delivery time is calculated from an interaction between JTL-Wawi and JTL-Shop. In the following video, we have explained all the important aspects that need to be considered when it comes to delivery times.<\/p>\n<div class=\"mb-5 embed-responsive embed-responsive-16by9\">\n\t\t\t<div class=\"embed-responsive-item\" data-youtubeCover=\"{&quot;player&quot;:{&quot;videoID&quot;:&quot;FcpXPOBnjzk&quot;}}\">\n\t\t\t\t\t\t\t<div class=\"cover max poster\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/youtube-thumbs\/FcpXPOBnjzk-maxresdefault.jpg\" width=\"560\" height=\"315\">\n\t\t\t\t\t<span class=\"fab fa-youtube video-icon\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"can-i-remove-the-reference-to-jtl-shop-from-the-footer\">Can I remove the reference to JTL-Shop from the footer? <span id='anchor-can-i-remove-the-reference-to-jtl-shop-from-the-footer' data-href='#can-i-remove-the-reference-to-jtl-shop-from-the-footer' class='far fa-link' data-anchor><\/span><\/h3>\t<p>The visible mention of the name \u201cJTL-Shop\u201d in the footer or on the Legal notice page of the online shop is part of the licence conditions of JTL-Shop. It does not matter whether the naming is done in text form or by means of the supplied graphic in the footer.<\/p>\n\t<p>If you would like to do without the JTL-Shop name, JTL-Software offers a <a class=\"external text\" href=\"https:\/\/www.jtl-software.de\/jtl-store\/erweiterungen\/brandfree-option\"  target='_blank' rel='noopener noreferrer' rel=\"nofollow noopener noreferrer\">\u201cBrandFree\u201d option<\/a> for an additional charge. With the BrandFree option, the operator of the online shop is permitted to remove the naming of the online shop software in the front end.<\/p>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"which-character-set-does-jtl-shop-use\">Which character set does JTL-Shop use? <span id='anchor-which-character-set-does-jtl-shop-use' data-href='#which-character-set-does-jtl-shop-use' class='far fa-link' data-anchor><\/span><\/h3>\t<p>The JTL-Shop uses the UTF-8 character set by default.<\/p>\n<h3 id=\"anchor-ichhabemeineanmeldedatenfc3bcrdasadmin-backendvergessen2cwiekannichneueanmeldedatensetzen3f\" class=\"d-flex align-items-center hl-wawi\" id=\"i-have-forgotten-my-login-data-for-the-admin-back-end-how-can-i-set-new-login-data\">I have forgotten my login data for the admin back end. How can I set new login data? <span id='anchor-i-have-forgotten-my-login-data-for-the-admin-back-end-how-can-i-set-new-login-data' data-href='#i-have-forgotten-my-login-data-for-the-admin-back-end-how-can-i-set-new-login-data' class='far fa-link' data-anchor><\/span><\/h3>\t<p>If you have stored a correct email address for the admin in the back end of JTL-Shop, you can click on the link <span class=\"highlight\">Forgot password?<\/span> in the admin login window and have the login data sent to you.<\/p>\n<p>Another user of the back end may also be authorised to set a new password for you. If possible, ask them to send you a new password.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-compass fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><b>Alternative:<\/b><\/span> Execute the following SQL command in phpMyAdmin:\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<div data-codecopy=\"1\" class=\"media-item\">\n\t<div class=\"media-object\">\n\t\t<span class=\"fa-stack fa-stacksize-2x\">\n\t\t\t<span class=\"far fa-circle fa-stack-2x text-shop\"><\/span>\n\t\t\t<span class=\"fas fa-code fa-stack-1x text-shop\"><\/span>\n\t\t<\/span>\n\t<\/div>\n\t<div class=\"media-content\">\n\t\t<pre><code class=\"rounded bg-rysywhite p-5 sql\"> UPDATE tadminlogin SET cPass=MD5(&#039;mypassword&#039;), nLoginVersuch=0 WHERE cName=&#039;admin&#039;;<\/code><\/pre>\n\t\t<span class=\"fas fa-paste text-shaftblue copy-btn\"><\/span>\n\t<\/div>\n<\/div>\n\n\t<p>You can then log in to the back end of your online shop with the user <span class=\"highlight\">admin<\/span> and the password <span class=\"highlight\">mypassword<\/span>. You can then set a new password under <span class=\"highlight\">Administration &gt; Users &amp; Rights<\/span>.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><b>Note:<\/b><\/span> If you have changed the default login name &#8220;admin&#8221;, you must adjust the position <strong>cName=&#8217;admin&#8217;<\/strong> in the command above: <strong>cName=&#8217;YourBackEndLogin&#8217;<\/strong>.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"how-do-i-change-my-sql-database-password\">How do I change my SQL database password? <span id='anchor-how-do-i-change-my-sql-database-password' data-href='#how-do-i-change-my-sql-database-password' class='far fa-link' data-anchor><\/span><\/h3>\t<p>You can change your database password in the <span class=\"highlight\">\/includes\/config.JTL-Shop.ini.php<\/span> configuration file. Enter your new password instead of the placeholders in <span class=\"highlight\">define(&#8220;DB_PASS&#8221;, &#8220;****&#8221;)<\/span>.<\/p>\n<p>In addition, the new database password must also be saved in the respective administration tool of the web host.<\/p>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"ssl-encryption-for-the-online-shop\">SSL encryption for the online shop <span id='anchor-ssl-encryption-for-the-online-shop' data-href='#ssl-encryption-for-the-online-shop' class='far fa-link' data-anchor><\/span><\/h3>\t<p>For SSL encryption in JTL-Shop, you need a full-fledged security certificate issued to the domain of the online shop.<\/p>\n\t<p>With permanent HTTPS, all communication runs over SSL, i.e. it provides end-to-end protection for searches, logins, contact requests, etc. A small disadvantage is a slight increase in data traffic during the SSL\/TLS handshake, but this is usually negligible.<\/p>\n<h4 class=\"d-flex align-items-center hl-wawi\" id=\"enabling-permanent-ssl\">Enabling permanent SSL <span id='anchor-enabling-permanent-ssl' data-href='#enabling-permanent-ssl' class='far fa-link' data-anchor><\/span><\/h4>\t<p>For the user-friendly activation of permanent in the back end of JTL-Shop, go to <span class=\"highlight\">View &gt; Settings &gt; Global &gt; General<\/span>. Activate the setting <span class=\"highlight\">Automatic redirection from http to https<\/span> there.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><b>Note:<\/b><\/span> This setting starts a PHP process and may place an unnecessary load on the server. In addition, resources such as JavaScripts, CSS, images, and videos are not redirected. If you encounter problems because of this, follow the instructions below.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n\t<p>The alternative way to activate permanent SSL is via the .htaccess file of JTL-Shop. <strong>Changes here should only be carried out by staff with the appropriate know-how!<\/strong><\/p>\n<p>The change can be realised, for example, with the following lines in the .htaccess:<\/p>\n<div data-codecopy=\"1\" class=\"media-item\">\n\t<div class=\"media-object\">\n\t\t<span class=\"fa-stack fa-stacksize-2x\">\n\t\t\t<span class=\"far fa-circle fa-stack-2x text-shop\"><\/span>\n\t\t\t<span class=\"fas fa-code fa-stack-1x text-shop\"><\/span>\n\t\t<\/span>\n\t<\/div>\n\t<div class=\"media-content\">\n\t\t<pre><code class=\"rounded bg-rysywhite p-5 \">RewriteCond %{HTTPS} off\nRewriteRule (.*) https:\/\/%{HTTP_HOST}%{REQUEST_URI} [R=301,L]<\/code><\/pre>\n\t\t<span class=\"fas fa-paste text-shaftblue copy-btn\"><\/span>\n\t<\/div>\n<\/div>\n\n<ol start=\"1\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li >\n\tAfter adjusting the .htaccess file, set <span class=\"highlight\">Automatic redirection from http to https<\/span> (setting 192 of JTL-Shop) to <span class=\"highlight\">No automatic redirection<\/span>.<\/li><li >\n\tAlso adjust the URL in the <i>config.JTL-Shop.ini.php<\/i> file and in the sales channel management in JTL-Wawi (<span class=\"highlight\">Menu: Platforms &gt; Sales channels &gt; Your online shop &gt;Web server<\/span>). Make sure to specify the correct URL with the https protocol.<\/li><\/ol><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><b>Note:<\/b><\/span> Check whether warnings are issued in the browser regarding insecure resources after switching to permanent SSL. We describe how to identify unsafe resources and resolve such warnings <span style=\"color: #5cbcf6;\"><a style=\"color: #5cbcf6;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/system-administration\/faq-about-jtl-shop\/#beim-aufrufen-einer-seite-ueber-https-erscheint-eine-meldung-diese-seite-enthaelt-unsichere-inhalte\">here<\/a><\/span>.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<h4 class=\"d-flex align-items-center hl-wawi\" id=\"adapting-the-url-in-jtl-wawi\">Adapting the URL in JTL-Wawi <span id='anchor-adapting-the-url-in-jtl-wawi' data-href='#adapting-the-url-in-jtl-wawi' class='far fa-link' data-anchor><\/span><\/h4>\t<p>After you have activated SSL, you still have to adjust the URL of your online shop under <span class=\"highlight\">Platforms &gt; Sales channels &gt; Your online shop &gt;Web server<\/span>, i.e. replace the URL that previously started with http:\/\/ with a URL that starts with https:\/\/.<\/p>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"when-accessing-a-page-via-https-the-message-this-page-contains-unsafe-content-appears\">When accessing a page via https, the message \u201cThis page contains unsafe content ...\u201d appears <span id='anchor-when-accessing-a-page-via-https-the-message-this-page-contains-unsafe-content-appears' data-href='#when-accessing-a-page-via-https-the-message-this-page-contains-unsafe-content-appears' class='far fa-link' data-anchor><\/span><\/h3>\t<p>Go to <span class=\"highlight\">Display &gt; Settings &gt; Global<\/span>. Set setting 192 <span class=\"highlight\">Automatic redirection from http to https<\/span> to <span class=\"highlight\">Automatic redirection to https<\/span>.<\/p>\n\t<p>If a warning regarding unsafe content appears in the browser address bar when calling up a page encrypted with SSL, e.g. https:\/\/example.com\/warenkorb.php, this is usually due to additional images or other elements that were integrated via the box administration or template customisations.<\/p>\n\t<p>This is how you identify the unsafe elements:<\/p>\n\t<p><strong>Chrome browser:<\/strong> You can see which unsafe content is found on your website in the JavaScript console. To do this, press F12 and then select <span class=\"highlight\">Console<\/span>.<\/p>\n\t<p><strong>Firefox browser:<\/strong> With the free Firebug plug-in, you can see the unsafe content in the plug-in&#8217;s JavaScript console.<\/p>\n\t<p>Troubleshooting:<\/p>\n\t<p>Do not include resources statically via \u201chttp:\u201d, but simply omit the protocol specification in the src attribute. Example: &lt;img src=&#8221;\/\/example.com\/image.jpg&#8221; \/&gt;. With this method, the resource is automatically loaded either via https or http, depending on via which protocol the page is currently being loaded.<\/p>\n\t<p>Further information:<\/p>\n<ul class=\"list-reset ml-3 list-icons list-custom-square list-shop\">\n\t<li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t<a href=\"https:\/\/support.google.com\/chrome\/answer\/1342714?hl=en\">https:\/\/support.google.com\/chrome\/answer\/1342714?hl=en<\/a>\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t<a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/how-do-i-tell-if-my-connection-is-secure\">https:\/\/support.mozilla.org\/en-US\/kb\/how-do-i-tell-if-my-connection-is-secure<\/a>\t<\/li><\/ul><h3 class=\"d-flex align-items-center hl-wawi\" id=\"why-do-my-customer-data-in-the-database-contain-cryptic-characters\">Why do my customer data in the database contain cryptic characters? <span id='anchor-why-do-my-customer-data-in-the-database-contain-cryptic-characters' data-href='#why-do-my-customer-data-in-the-database-contain-cryptic-characters' class='far fa-link' data-anchor><\/span><\/h3>\t<p>JTL-Shop stores the encrypted customer data in the database. Some parts of the client data are therefore not retrievable in plain text by database management tools. The encrypted customer data can only be decrypted using the Blowfish key stored in \/includes\/config.JTL-Shop.ini.php.<\/p>\n\t<p>If the key is lost (e.g. by overwriting the file), the respective customer data can no longer be decrypted!<\/p>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"how-do-i-create-tabs-for-the-item-details\">How do I create tabs for the item details? <span id='anchor-how-do-i-create-tabs-for-the-item-details' data-href='#how-do-i-create-tabs-for-the-item-details' class='far fa-link' data-anchor><\/span><\/h3>\t<p>In order to be able to display self-defined tabs in the item details, you must create them in JTL-Wawi under <span class=\"highlight\">Attributes<\/span>. You can do this either in the item master data in the tab <span class=\"highlight\">Attributes\/Characteristics<\/span> of the respective item or via the menu <span class=\"highlight\">Items &gt; Attributes<\/span>.<\/p>\n\t<p><b>You can use up to five of these tabs.<\/b> Two attributes are required per tab; one for the name of the tab and one attribute for the content.<\/p>\n\t<p>Select \u201ctab1 name\u201d for the first tab in the JTL-Shop section and check the box <span class=\"highlight\">Activation for online shops<\/span> for the respective online shop.&nbsp; Do the same for \u201ctab1 content\u201d. If you want to create several tabs, create additional attributes and base their names on those described above, but change the tab number (tabX) to 2, 3, 4, or 5.<\/p>\n<p>Then assign the attributes just activated for the online shop to the desired item. To do this, open the master data of the item. In the <span class=\"highlight\">Attributes\/Characteristics<\/span> tab, open the list of attributes via the <span class=\"highlight\">Assign attribute<\/span> button. Select \u201ctab1 name\u201d, click <span class=\"highlight\">Next<\/span> and enter the name to be displayed in the online shop for the tab. Save. Repeat the steps for \u201ctab1 content\u201d, enter the desired content of the tab and save the entries again. If necessary, proceed in the same way for other tabs.<\/p>\n<p>After an online shop synchronisation, you will find the tabs and contents you created on the corresponding item detail pages.<\/p>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"my-configurator-groups-are-not-displayed-in-jtl-shop\">My configurator groups are not displayed in JTL-Shop <span id='anchor-my-configurator-groups-are-not-displayed-in-jtl-shop' data-href='#my-configurator-groups-are-not-displayed-in-jtl-shop' class='far fa-link' data-anchor><\/span><\/h3>\t<p>Experience shows that there can be two reasons for this problem:<\/p>\n<ul class=\"list-reset ml-3 list-icons list-custom-square list-shop\">\n\t<li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t<b>No valid Configurator licence:<\/b> You have not entered a valid Configurator licence in JTL-Wawi. Please read the following description: <span style=\"color: #f68b25;\"> <a class=\"JTL-Wawi-color\" style=\"color: #f68b25;\" title=\"Setting up configuration items in JTL-Wawi\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-wawi\/items\/setting-up-configuration-items\/\">Activating the Configuration Module<\/a><\/span>\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t<b>Items in the configuration group are not activated for the online shop:<\/b> You must activate all items that are in a configuration group.\t<\/li><\/ul><h3 class=\"d-flex align-items-center hl-wawi\" id=\"an-error-500-is-displayed-in-the-browser-or-during-the-synchronisation-with-jtl-shop-what-should-i-do\">An error 500 is displayed in the browser or during the synchronisation with JTL-Shop \u2013 What should I do? <span id='anchor-an-error-500-is-displayed-in-the-browser-or-during-the-synchronisation-with-jtl-shop-what-should-i-do' data-href='#an-error-500-is-displayed-in-the-browser-or-during-the-synchronisation-with-jtl-shop-what-should-i-do' class='far fa-link' data-anchor><\/span><\/h3>\t<p>In JTL-Shop, add the following lines of code to the file <i>\/includes\/config.JTL-Shop.ini.php<\/i>:<\/p>\n<div data-codecopy=\"1\" class=\"media-item\">\n\t<div class=\"media-object\">\n\t\t<span class=\"fa-stack fa-stacksize-2x\">\n\t\t\t<span class=\"far fa-circle fa-stack-2x text-shop\"><\/span>\n\t\t\t<span class=\"fas fa-code fa-stack-1x text-shop\"><\/span>\n\t\t<\/span>\n\t<\/div>\n\t<div class=\"media-content\">\n\t\t<pre><code class=\"rounded bg-rysywhite p-5 \">\/\/enables printing of warnings\/infos\/errors for the shop frontend\ndefine(&#039;SHOP_LOG_LEVEL&#039;, E_ALL ^ E_NOTICE ^ E_DEPRECATED);\n\/\/enables printing of warnings\/infos\/errors for the dbeS sync\ndefine(&#039;SYNC_LOG_LEVEL&#039;, E_ALL ^ E_NOTICE ^ E_DEPRECATED ^ E_WARNING);\n\/\/enables printing of warnings\/infos\/errors for the admin backend\ndefine(&#039;ADMIN_LOG_LEVEL&#039;, E_ALL);\n\/\/enables printing of warnings\/infos\/errors for the smarty templates\ndefine(&#039;SMARTY_LOG_LEVEL&#039;, E_ALL ^ E_NOTICE ^ E_DEPRECATED ^ E_WARNING );\n\/\/excplicitly show\/hide errors\nini_set(&#039;display_errors&#039;, 1);<\/code><\/pre>\n\t\t<span class=\"fas fa-paste text-shaftblue copy-btn\"><\/span>\n\t<\/div>\n<\/div>\n\n\t<p>Call up the page again. A more meaningful error message should now be generated indicating the cause of the problem.<\/p>\n\t<p>You can also analyse a specific area to find errors. To do this, activate the lines listed in the following table. You can deactivate a line by replacing everything between the first comma and the bracket with 0.<\/p>\n[vc_row_inner][vc_column_inner background=&#8221;color&#8221; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;4&#8220;}&#8221; width=&#8221;1\/3&#8243; bg=&#8221;{&#8220;bg&#8220;: &#8220;rysywhite&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221; utilities=&#8221;{&#8220;border-#{value}&#8220;: &#8220;defaultgray&#8220;, &#8220;border-w&#8220;: &#8220;2&#8220;, &#8220;border-top&#8220;: true, &#8220;border-right&#8220;: true, &#8220;border-left&#8220;: true}&#8221;]\t<p style=\"text-align: center;\"><strong>Area to be analysed<\/strong><\/p>\n[\/vc_column_inner][vc_column_inner background=&#8221;color&#8221; width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;4&#8220;}&#8221; utilities=&#8221;{&#8220;border-#{value}&#8220;: &#8220;defaultgray&#8220;, &#8220;border-w&#8220;: &#8220;2&#8220;, &#8220;border-top&#8220;: true, &#8220;border-right&#8220;: true}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221; bg=&#8221;{&#8220;bg&#8220;: &#8220;rysywhite&#8220;}&#8221;]\t<p style=\"text-align: center;\"><strong>Lines to be activated<\/strong><\/p>\n[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;4&#8220;}&#8221; width=&#8221;1\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221; utilities=&#8221;{&#8220;border-#{value}&#8220;: &#8220;defaultgray&#8220;, &#8220;border-w&#8220;: &#8220;2&#8220;, &#8220;border-top&#8220;: true, &#8220;border-right&#8220;: true, &#8220;border-left&#8220;: true}&#8221;]\t<p>Browser<\/p>\n[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;4&#8220;}&#8221; utilities=&#8221;{&#8220;border-#{value}&#8220;: &#8220;defaultgray&#8220;, &#8220;border-w&#8220;: &#8220;2&#8220;, &#8220;border-top&#8220;: true, &#8220;border-right&#8220;: true}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]\t<p>SHOP_LOG_LEVEL<br \/>\nADMIN_LOG_LEVEL<br \/>\nSMARTY_LOG_LEVEL<\/p>\n[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;4&#8220;}&#8221; width=&#8221;1\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221; utilities=&#8221;{&#8220;border-#{value}&#8220;: &#8220;defaultgray&#8220;, &#8220;border-w&#8220;: &#8220;2&#8220;, &#8220;border-top&#8220;: true, &#8220;border-right&#8220;: true, &#8220;border-left&#8220;: true}&#8221;]\t<p>JTL-Shop synchronisation<\/p>\n[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;4&#8220;}&#8221; utilities=&#8221;{&#8220;border-#{value}&#8220;: &#8220;defaultgray&#8220;, &#8220;border-w&#8220;: &#8220;2&#8220;, &#8220;border-top&#8220;: true, &#8220;border-right&#8220;: true}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]\t<p>SYNC_LOG_LEVEL<\/p>\n[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;4&#8220;}&#8221; width=&#8221;1\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221; utilities=&#8221;{&#8220;border-#{value}&#8220;: &#8220;defaultgray&#8220;, &#8220;border-w&#8220;: &#8220;2&#8220;, &#8220;border-top&#8220;: true, &#8220;border-right&#8220;: true, &#8220;border-left&#8220;: true}&#8221;]\t<p>Front end<\/p>\n[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;4&#8220;}&#8221; utilities=&#8221;{&#8220;border-#{value}&#8220;: &#8220;defaultgray&#8220;, &#8220;border-w&#8220;: &#8220;2&#8220;, &#8220;border-top&#8220;: true, &#8220;border-right&#8220;: true}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]\t<p>SHOP_LOG_LEVEL<br \/>\nSMARTY_LOG_LEVEL<\/p>\n[\/vc_column_inner][\/vc_row_inner][vc_row_inner min_height=&#8221;{&#8220;min_height&#8220;: &#8220;&#8220;, &#8220;min_height-xs&#8220;: &#8220;&#8220;, &#8220;min_height-sm&#8220;: &#8220;&#8220;, &#8220;min_height-md&#8220;: &#8220;&#8220;, &#8220;min_height-lg&#8220;: &#8220;&#8220;, &#8220;min_height-xl&#8220;: &#8220;&#8220;}&#8221; utilities=&#8221;{&#8220;mb&#8220;: &#8220;5&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;][vc_column_inner responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;4&#8220;}&#8221; width=&#8221;1\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221; utilities=&#8221;{&#8220;border-#{value}&#8220;: &#8220;defaultgray&#8220;, &#8220;border-w&#8220;: &#8220;2&#8220;, &#8220;border-top&#8220;: true, &#8220;border-right&#8220;: true, &#8220;border-bottom&#8220;: true, &#8220;border-left&#8220;: true}&#8221;]\t<p>Back end<\/p>\n[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;4&#8220;}&#8221; utilities=&#8221;{&#8220;border-#{value}&#8220;: &#8220;defaultgray&#8220;, &#8220;border-w&#8220;: &#8220;2&#8220;, &#8220;border-top&#8220;: true, &#8220;border-right&#8220;: true, &#8220;border-bottom&#8220;: true}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]\t<p>ADMIN_LOG_LEVEL<\/p>\n[\/vc_column_inner][\/vc_row_inner]\t<p>After successful error analysis, please set all entries back to 0 to stop writing log files.<\/p>\n<div data-codecopy=\"1\" class=\"media-item\">\n\t<div class=\"media-object\">\n\t\t<span class=\"fa-stack fa-stacksize-2x\">\n\t\t\t<span class=\"far fa-circle fa-stack-2x text-shop\"><\/span>\n\t\t\t<span class=\"fas fa-code fa-stack-1x text-shop\"><\/span>\n\t\t<\/span>\n\t<\/div>\n\t<div class=\"media-content\">\n\t\t<pre><code class=\"rounded bg-rysywhite p-5 \">\/\/enables printing of warnings\/infos\/errors for the shop frontend\ndefine(&#039;SHOP_LOG_LEVEL&#039;, 0);\n\/\/enables printing of warnings\/infos\/errors for the dbeS sync\ndefine(&#039;SYNC_LOG_LEVEL&#039;, 0);\n\/\/enables printing of warnings\/infos\/errors for the admin backend\ndefine(&#039;ADMIN_LOG_LEVEL&#039;, 0);\n\/\/enables printing of warnings\/infos\/errors for the smarty templates\ndefine(&#039;SMARTY_LOG_LEVEL&#039;, 0);\n\/\/excplicitly show\/hide errors\nini_set(&#039;display_errors&#039;, 0);<\/code><\/pre>\n\t\t<span class=\"fas fa-paste text-shaftblue copy-btn\"><\/span>\n\t<\/div>\n<\/div>\n\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"why-does-the-visitor-counter-in-the-admin-back-end-list-different-values-than-my-google-analytics-piwik\">Why does the visitor counter in the admin back end list different values than my Google Analytics\/Piwik? <span id='anchor-why-does-the-visitor-counter-in-the-admin-back-end-list-different-values-than-my-google-analytics-piwik' data-href='#why-does-the-visitor-counter-in-the-admin-back-end-list-different-values-than-my-google-analytics-piwik' class='far fa-link' data-anchor><\/span><\/h3>\t<p>The visitor counters work with different techniques to distinguish unique visitors from returning visitors and to distinguish bot accesses from real visitors.<\/p>\n\t<p>Among other things, Google uses long-term cookies. This also enables Google to, for example, distinguish between third-party visitor clicks on Google Ads advertisements from other clicks.<\/p>\n\t<p>Of course, these options are not available to the same extent for the visitor counter in the back end of JTL-Shop. Therefore, deviations of the counter readings are completely normal and only represent the different ways that the systems work.<\/p>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"invalid-xhtml-source-text-meta-tags-not-closed\">Invalid xHTML source text: Meta tags not closed <span id='anchor-invalid-xhtml-source-text-meta-tags-not-closed' data-href='#invalid-xhtml-source-text-meta-tags-not-closed' class='far fa-link' data-anchor><\/span><\/h3>\t<p>The W3 Validator reports errors due to non-closed tags when validating the page. This occurs with online shops that have installed plug-ins with Hook 140 (phpQuery). The cause for the non-closed tags is a problem in <a class=\"external text\" href=\"http:\/\/code.google.com\/p\/phpquery\/\"  target='_blank' rel='noopener noreferrer' rel=\"nofollow noopener noreferrer\">phpQuery<\/a>.<\/p>\n\t<p><b>These \u201cnon-closed tags\u201d noted as errors by the W3 Validator have no effect on the template display and do not affect the search engine ranking.<\/b> Please see also <a class=\"external free\" href=\"http:\/\/www.youtube.com\/watch?v=2XlKn6I9rSc\"  target='_blank' rel='noopener noreferrer' rel=\"nofollow noopener noreferrer\">http:\/\/www.youtube.com\/watch?v=2XlKn6I9rSc<\/a><\/p>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"clicking-on-the-shipping-special-page-opens-a-pop-up-with-the-start-page-of-the-online-shop\">Clicking on the Shipping special page opens a pop-up with the start page of the online shop <span id='anchor-clicking-on-the-shipping-special-page-opens-a-pop-up-with-the-start-page-of-the-online-shop' data-href='#clicking-on-the-shipping-special-page-opens-a-pop-up-with-the-start-page-of-the-online-shop' class='far fa-link' data-anchor><\/span><\/h3>\t<p>In the Admin back end, <span class=\"highlight\">Special page<\/span> and the value <span class=\"highlight\">Shipping information<\/span> must be selected for the shipping page. With this selection, the online shop recognises the special page <span class=\"highlight\">Shipping<\/span> and opens it when clicking on a shipping link.<\/p>\n\t<p>Enter your shipping costs in a table or in text form.<\/p>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"which-cookies-does-the-jtl-shop-use\">Which cookies does the JTL-Shop use? <span id='anchor-which-cookies-does-the-jtl-shop-use' data-href='#which-cookies-does-the-jtl-shop-use' class='far fa-link' data-anchor><\/span><\/h3>\t<p>JTL-Shop sets a so-called session cookie by default. This cookie is required to uniquely assign a browser session and is essential for the functionality of the basket, wish list, and comparison list.<\/p>\n\t<p>The lifetime of a session cookie is limited by the duration of the browser session. Session cookies are deleted when the browser session is ended.<\/p>\n\t<p>If you integrate external services such as GoogleAnalytics, Piwik, or Facebook widgets into the online shop, further cookies will be used by the respective provider via these services.<\/p>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"why-do-i-get-the-message-there-is-no-shipping-method-available-for-your-order-in-the-ordering-process-please-contact-us\">Why do I get the message \u201cThere is no shipping method available for your order\u201d in the ordering process. Please contact us\u201d? <span id='anchor-why-do-i-get-the-message-there-is-no-shipping-method-available-for-your-order-in-the-ordering-process-please-contact-us' data-href='#why-do-i-get-the-message-there-is-no-shipping-method-available-for-your-order-in-the-ordering-process-please-contact-us' class='far fa-link' data-anchor><\/span><\/h3>\t<p>This is usually due to shipping cases that have not been considered. On the following pages, you can find an <span style=\"color: #5cbcf6;\"><a class=\"JTL-Shop-color\" style=\"color: #5cbcf6;\" title=\"Configuring shipping methods in JTL-Shop\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/system-administration\/configuring-shipping-methods-in-jtl-shop\/\">Example for setting up shipping methods<\/a><\/span>.<\/p>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"how-do-i-move-my-online-shop-to-another-server-and-where-do-i-have-to-adjust-the-url\">How do I move my online shop to another server and where do I have to adjust the URL? <span id='anchor-how-do-i-move-my-online-shop-to-another-server-and-where-do-i-have-to-adjust-the-url' data-href='#how-do-i-move-my-online-shop-to-another-server-and-where-do-i-have-to-adjust-the-url' class='far fa-link' data-anchor><\/span><\/h3>\t<p>Before you move the online shop, please make sure that the new web server also meets the minimum requirements. The move is divided into 3 steps:<\/p>\n<ul class=\"list-reset ml-3 list-icons list-custom-square list-shop\">\n\t<li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tMoving the database\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tMoving the online shop files\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tMoving the URL\t<\/li><\/ul><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-exclamation-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><strong>Attention:<\/strong><\/span> Be sure to carry out a backup of the MySQL database of the online shop beforehand. Also back up all customised online shop files such as the template files. Also save the config file of the online shop. If this file is lost, the online shop is unusable.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<h4 class=\"d-flex align-items-center hl-wawi\" id=\"moving-the-database\">Moving the database <span id='anchor-moving-the-database' data-href='#moving-the-database' class='far fa-link' data-anchor><\/span><\/h4>\t<p>There are many programs for creating and importing MySQL databases.\u00a0 We recommend that you find out from your respective hosting provider how best to perform and download a database backup. With some providers, the export options are severely limited. In such a case, you cannot create the backup yourself but must contact your hosting provider for this anyway.<\/p>\n\t<p>To move the database, you need a copy of your online shop&#8217;s database. Since nothing must be purchased in the online shop from the time the copy is created, the online shop must be put into maintenance mode beforehand and no more synchronisations must be carried out. Then you need a so-called \u201cdump\u201d, i.e. a backup of the MySQL database. This backup can either be provided by your hosting provider or you have to create it yourself with phpMyAdmin.<\/p>\n\t<p>In phpMyAdmin, you can create and download a backup yourself.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-exclamation-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><strong>Attention:<\/strong><\/span> Once the backup has been created, no more synchronisations between JTL-Shop and JTL-Wawi may take place and the online shop must no longer be changed. The online shop should therefore be set to maintenance mode before creating the backup and no settings should be made afterwards.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n\t<p>The backup must now be installed on your new web server. From experience, the backups are too large for you to do this yourself via phpMyAdmin. Therefore, you will usually have to contact your web hosting provider. After the backup has been imported, the first step of the move is done.<\/p>\n<h4 class=\"d-flex align-items-center hl-wawi\" id=\"relocating-the-online-shop-files-of-jtl-shop\">Relocating the online shop files of JTL-Shop <span id='anchor-relocating-the-online-shop-files-of-jtl-shop' data-href='#relocating-the-online-shop-files-of-jtl-shop' class='far fa-link' data-anchor><\/span><\/h4><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-exclamation-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><strong>Attention:<\/strong><\/span> Make sure that you use binary data transfer<span style=\"color: #5cbcf6;\">.<\/span> Binary data transfer ensures that there are no transmission errors. Here you will find more information about binary transfer with Filezilla:\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<div class=\"mb-5 embed-responsive embed-responsive-16by9\">\n\t\t\t<div class=\"embed-responsive-item\" data-youtubeCover=\"{&quot;player&quot;:{&quot;videoID&quot;:&quot;fUydlX83Ems&quot;}}\">\n\t\t\t\t\t\t\t<div class=\"cover max poster\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/youtube-thumbs\/fUydlX83Ems-maxresdefault.jpg\" width=\"560\" height=\"315\">\n\t\t\t\t\t<span class=\"fab fa-youtube video-icon\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<p>There are 2 options for the relocation:<\/p>\n<ul class=\"list-reset ml-3 list-icons list-custom-square list-shop\">\n\t<li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tSimply use an FTP program such as Filezilla to download all online shop files except for the directories <span class=\"highlight\">\/admin\/templates_c<\/span> and <span class=\"highlight\">\/templates_c<\/span> (<strong>Important:<\/strong> Do not confuse them with admin\/templates and \/templates!). Then upload the files to your new web server. This method has the advantage that after uploading, you only need to adjust the config file, the .htaccess file and, if necessary, the php.ini file and the online shop is then immediately ready for use. The disadvantage is that this can take a long time, depending on the number of images and the speed of the line.\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tSimply use an FTP program such as Filezilla to download all online shop files except for the images and the directories <span class=\"highlight\">\/admin\/templates_c<\/span> and <span class=\"highlight\">\/templates_c<\/span> (<strong>Important:<\/strong> Do not confuse them with admin\/templates and \/templates!). Then upload the files to your new web server. This should not take long . However, after the relocation, you still have to carry out a complete synchronisation with JTL-Wawi and upload all images. Here, too, the <span class=\"highlight\">config file, the .htaccess file and, if necessary, the php.ini<\/span> file must be adapted.\n\n<strong>Important:<\/strong> The directories<span class=\"highlight\">\/admin\/templates_c<\/span> and<span class=\"highlight\">\/templates_c<\/span> must subsequently be recreated with the corresponding folder rights (write access).\t<\/li><\/ul>\t<p>The online shop files are downloaded with an FTP programme. At this point you can decide for yourself whether or not to download the image directory.<\/p>\n\t<p>After you have loaded the files to your computer via FTP, connect to your new web server and upload the online shop files to the new shop directory. Then check the<span style=\"color: #5cbcf6;\"> <a class=\"JTL-Shop-color\" style=\"color: #5cbcf6;\" title=\"Reinstallation of JTL-Shop\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/jtl-shop-fee-based-editions\/initial-installation-of-jtl-shop\/#schritt-2-dateirechte-setzen\">file rights<\/a><\/span>.<\/p>\n\t<p>If you have not uploaded the images, we recommend that you download a new online shop from the Customer Centre and use the \u201cbilder\u201d directory there. Please note that your template will no longer work correctly if you access images from your original image directory there. If in doubt, you should simply copy your old image folder as well to be on the safe side. The last thing you need to do is set up the new URL in your online shop.<\/p>\n<h4 class=\"d-flex align-items-center hl-wawi\" id=\"editing-the-url-of-jtl-shop\">Editing the URL of JTL-Shop <span id='anchor-editing-the-url-of-jtl-shop' data-href='#editing-the-url-of-jtl-shop' class='far fa-link' data-anchor><\/span><\/h4>\t<p>You can edit the URL of your online shop in two ways:<\/p>\n<ul class=\"list-reset ml-3 list-icons list-custom-square list-shop\">\n\t<li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tAdjust the root directory of the URL. Contact your hosting provider to do this.\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tMove the online shop to another FTP directory. <strong>Important:<\/strong> The directories<span class=\"highlight\">\/admin\/templates_c<\/span> and <span class=\"highlight\">\/templates_c<\/span> must not be moved as well. They must be subsequently recreated with the corresponding folder rights (write access).\t<\/li><\/ul>\t<p>Whether the URL has been changed due to a server relocation or the two cases mentioned above, the following steps must always be taken:<\/p>\n<ol start=\"1\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li >\n\tEither move the online shop to the corresponding FTP directory or adjust the URL path of the directory. For the latter, contact your hosting provider.<\/li><li >\n\tThe config file (includes\/config.JTL-Shop.ini.php) contains the URL via which the online shop can be accessed. It must be adjusted. If the FTP directory has also changed because you moved the shop in the first step, the path must also be adjusted in this file.<\/li><\/ol><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-exclamation-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><strong>Attention:<\/strong><\/span> Be sure to create a backup of the config file beforehand. If this file is lost, the online shop is unusable.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n\t<p>A config file usually looks like this:<\/p>\n<div data-codecopy=\"1\" class=\"media-item\">\n\t<div class=\"media-object\">\n\t\t<span class=\"fa-stack fa-stacksize-2x\">\n\t\t\t<span class=\"far fa-circle fa-stack-2x text-shop\"><\/span>\n\t\t\t<span class=\"fas fa-code fa-stack-1x text-shop\"><\/span>\n\t\t<\/span>\n\t<\/div>\n\t<div class=\"media-content\">\n\t\t<pre><code class=\"rounded bg-rysywhite p-5 \">&lt;?php define(&quot;PFAD_ROOT&quot;, &quot;\/var\/www\/vhosts\/meinedomain.de\/httpdocs\/&quot;); define(&quot;URL_SHOP&quot;, &quot;http:\/\/meinedomain.de&quot;); define(&quot;DB_HOST&quot;,&quot;localhost&quot;); define(&quot;DB_NAME&quot;,&quot;DB_Name&quot;); define(&quot;DB_USER&quot;,&quot;DB_User&quot;); define(&quot;DB_PASS&quot;,&quot;DB_Pass&quot;); define(&quot;BLOWFISH_KEY&quot;, &quot;******************************&quot;); ?&gt;<\/code><\/pre>\n\t\t<span class=\"fas fa-paste text-shaftblue copy-btn\"><\/span>\n\t<\/div>\n<\/div>\n\n\t<p>These lines must then be adjusted:<\/p>\n<div data-codecopy=\"1\" class=\"media-item\">\n\t<div class=\"media-object\">\n\t\t<span class=\"fa-stack fa-stacksize-2x\">\n\t\t\t<span class=\"far fa-circle fa-stack-2x text-shop\"><\/span>\n\t\t\t<span class=\"fas fa-code fa-stack-1x text-shop\"><\/span>\n\t\t<\/span>\n\t<\/div>\n\t<div class=\"media-content\">\n\t\t<pre><code class=\"rounded bg-rysywhite p-5 \">define(&quot;PATH_ROOT&quot;, &quot;\/var\/www\/vhosts\/mydomain.com\/httpdocs\/&quot;);\ndefine(&quot;URL_SHOP&quot;, &quot;http:\/\/mydomain.com&quot;);<\/code><\/pre>\n\t\t<span class=\"fas fa-paste text-shaftblue copy-btn\"><\/span>\n\t<\/div>\n<\/div>\n\n\t<p>Here you have to adjust the URL and the FTP path to your new domain.<\/p>\n<ol start=\"3\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li >\n\tChange the domain of your online shop in the <a class=\"external text\" href=\"https:\/\/kundencenter.jtl-software.de\/login\"  target='_blank' rel='noopener noreferrer' rel=\"nofollow noopener noreferrer\">JTL-Customer Centre<\/a> under <span class=\"highlight\">Products &gt; Online shop &gt; Shop editions &gt; Actions &gt; Change licence domain<\/span>.<\/li><li >\n\tThe config file (includes\/config.JTL-Shop.ini.php) contains the URL via which the online shop can be accessed. It must be adjusted. If the FTP directory has also changed because you moved the shop in the first step, the path must also be adjusted in this file.<\/li><li >\n\tAdjust the URL of your online shop in JTL-Wawi in the <span class=\"highlight\">Menu: Platforms &gt; Sales channels &gt; Your online shop &gt;Web server<\/span>.<\/li><li class=\"media-single-line\">\n\tFinally, adjust the <span class=\"highlight\">.htaccess<\/span> file in the root directory of the online shop if any redirections (e.g. from non-www. to www.) have been entered here. Usually, the following lines are affected:<\/li><\/ol><div data-codecopy=\"1\" class=\"media-item\">\n\t<div class=\"media-object\">\n\t\t<span class=\"fa-stack fa-stacksize-2x\">\n\t\t\t<span class=\"far fa-circle fa-stack-2x text-shop\"><\/span>\n\t\t\t<span class=\"fas fa-code fa-stack-1x text-shop\"><\/span>\n\t\t<\/span>\n\t<\/div>\n\t<div class=\"media-content\">\n\t\t<pre><code class=\"rounded bg-rysywhite p-5 \">#REWRITE ADAPTATION 2 (redirecting to www.mydomain.com)\n   RewriteCond %{HTTP_HOST} ^mydomain.com\n   RewriteRule ^(.*)$ http:\/\/www.mydomain.com\/$1 [r=301,L]<\/code><\/pre>\n\t\t<span class=\"fas fa-paste text-shaftblue copy-btn\"><\/span>\n\t<\/div>\n<\/div>\n\n<ol start=\"7\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li >\n\tIf the online shop was set to maintenance mode, it can now be switched back to productive mode.<\/li><\/ol><h3 class=\"d-flex align-items-center hl-wawi\" id=\"what-do-i-have-to-consider-if-i-want-to-restore-a-backup-of-my-database\">What do I have to consider if I want to restore a backup of my database? <span id='anchor-what-do-i-have-to-consider-if-i-want-to-restore-a-backup-of-my-database' data-href='#what-do-i-have-to-consider-if-i-want-to-restore-a-backup-of-my-database' class='far fa-link' data-anchor><\/span><\/h3>\t<p>Please read the following page: <span style=\"color: #5cbcf6;\"> <a class=\"JTL-Shop-color\" style=\"color: #5cbcf6;\" title=\"Restoring JTL-Shop database backups\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/maintenance\/restoring-jtl-shop-database-backups\/\">Restoring JTL-Shop database backups<\/a><\/span><\/p>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"can-i-export-items-from-jtl-shop-to-jtl-wawi\">Can I export items from JTL-Shop to JTL-Wawi? <span id='anchor-can-i-export-items-from-jtl-shop-to-jtl-wawi' data-href='#can-i-export-items-from-jtl-shop-to-jtl-wawi' class='far fa-link' data-anchor><\/span><\/h3>\t<p>You can create a CSV file with item data from JTL-Shop, which you can then import into JTL-Wawi via JTL-DataTransfer.<\/p>\n<ol start=\"1\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li >\n\tTo do this, open the back end of JTL-Shop and go to <span class=\"highlight\">Administration &gt; Export &gt; Other formats<\/span>.<\/li><\/ol>\t<p>The two formats relevant to you are <span class=\"highlight\">JTL-Wawi Artikelbildimport<\/span> (item image import) and <span class=\"highlight\">JTL-Wawi Importformat<\/span> (import format).<\/p>\n<ol start=\"2\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li >\n\tFor both formats, first click on the button <span class=\"highlight\">Create export file<\/span> and then on <span class=\"highlight\">Download file<\/span>.<\/li><li >\n\tFirst import the file <span class=\"highlight\">jtlwawi.csv<\/span> and then <span class=\"highlight\">jtlwawi_bilder.csv<\/span> using JTL-DataTransfer.<\/li><\/ol><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-exclamation-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><strong>Attention:<\/strong><\/span> The export formats are not an all-inclusive solution. If necessary, required information must be added to the export format manually before the import or later in JTL-Wawi.\n\nIn emergency situations, we recommend hiring a service partner to recover data as you need it.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"how-do-i-verify-my-website-in-google-webmaster-tools\">How do I verify my website in Google Webmaster Tools? <span id='anchor-how-do-i-verify-my-website-in-google-webmaster-tools' data-href='#how-do-i-verify-my-website-in-google-webmaster-tools' class='far fa-link' data-anchor><\/span><\/h3>\t<p>First, proceed as suggested in the Google help for adding and confirming websites: <a class=\"external free\" href=\"https:\/\/support.google.com\/webmasters\/answer\/34592?hl=en\"  target='_blank' rel='noopener noreferrer' rel=\"nofollow noopener noreferrer\">https:\/\/support.google.com\/webmasters\/answer\/34592?hl=en<\/a><\/p>\n\t<p>When you reach the <span class=\"highlight\">Choose verification method<\/span> step, please select <span class=\"highlight\">HTML file<\/span>. Download the HTML file and transfer the file with your FTP program to the root directory of JTL-Shop (where the robots.txt is also located). Back in Google Webmaster Tools, you can now verify your website.<\/p>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"in-the-export-format-shipping-costs-are-exported-with-eur0\">In the export format, shipping costs are exported with EUR\u202f0 <span id='anchor-in-the-export-format-shipping-costs-are-exported-with-eur0' data-href='#in-the-export-format-shipping-costs-are-exported-with-eur0' class='far fa-link' data-anchor><\/span><\/h3>\t<p>This problem usually occurs when <span class=\"highlight\">Cash<\/span> has also been activated as a payment method for shipping methods such as <span class=\"highlight\">Paketversand DHL<\/span>.<\/p>\n\t<p><strong>Solution:<\/strong> Deactivate the <span class=\"highlight\">Cash<\/span> check box for all shipping methods. If you accept cash payments for self-collections, create a separate shipping method <span class=\"highlight\">Self-collection<\/span> for this and activate <span class=\"highlight\">Cash<\/span> as a payment option there.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><b>Note:<\/b><\/span> The payment method <span class=\"highlight\">Cash<\/span> may only be offered for the shipping method <span class=\"highlight\">self-collection<\/span>. However, if you wish, you can also offer other payment methods for the <span class=\"highlight\">self-collection<\/span> shipping method so that a customer can, for example, pay for goods at home and then collect them from you.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"the-delivery-time-and-the-+-shipping-costs-note-are-not-displayed-in-jtl-shop\">The delivery time and the \u201c+ shipping costs\u201d note are not displayed in JTL-Shop <span id='anchor-the-delivery-time-and-the-+-shipping-costs-note-are-not-displayed-in-jtl-shop' data-href='#the-delivery-time-and-the-+-shipping-costs-note-are-not-displayed-in-jtl-shop' class='far fa-link' data-anchor><\/span><\/h3>\t<p>This problem usually occurs when <span class=\"highlight\">Ignore when calculating the cheapest shipping costs<\/span> and\/or <span class=\"highlight\">Cash<\/span> are activated.<\/p>\n\t<p><strong>Solution:<\/strong> Deactivate the <span class=\"highlight\">Cash<\/span> check box and <span class=\"highlight\">Ignore when calculating the cheapest shipping costs<\/span> in all shipping methods. None of the options may be set if the shipping method is to be relevant for the delivery time calculation.<\/p>\n<p>If you accept cash payment for self-collection, create the separate shipping method<span class=\"highlight\">Self-collection<\/span> for this and activate <span class=\"highlight\">Cash<\/span> as a payment option there.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><b>Note:<\/b><\/span> The payment method <span class=\"highlight\">Cash<\/span> should only be offered for the shipping method <span class=\"highlight\">self-collection<\/span>. However, if you wish, you can also offer other payment methods for the <span class=\"highlight\">self-collection<\/span> shipping method so that a customer can, for example, pay for goods at home and then collect them from you.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"how-do-i-set-a-different-default-country-for-the-tax-calculation-independently-of-the-company-settings\">How do I set a different default country for the tax calculation independently of the company settings? <span id='anchor-how-do-i-set-a-different-default-country-for-the-tax-calculation-independently-of-the-company-settings' data-href='#how-do-i-set-a-different-default-country-for-the-tax-calculation-independently-of-the-company-settings' class='far fa-link' data-anchor><\/span><\/h3>\t<p>You can set a default country other than the one specified in the company settings for the tax calculation. This can be useful if, for example, you ship your goods from a fulfilment warehouse or a branch in another country.<\/p>\n\t<p>To do this, add the following to the <span class=\"highlight\">includes\/config.JTLShop.ini.php<\/span> file:<\/p>\n<div data-codecopy=\"1\" class=\"media-item\">\n\t<div class=\"media-object\">\n\t\t<span class=\"fa-stack fa-stacksize-2x\">\n\t\t\t<span class=\"far fa-circle fa-stack-2x text-shop\"><\/span>\n\t\t\t<span class=\"fas fa-code fa-stack-1x text-shop\"><\/span>\n\t\t<\/span>\n\t<\/div>\n\t<div class=\"media-content\">\n\t\t<pre><code class=\"rounded bg-rysywhite p-5 \">define(&#039;TAX RATE_DEFAULT_COUNTRY&#039;, &#039;##&#039;);<\/code><\/pre>\n\t\t<span class=\"fas fa-paste text-shaftblue copy-btn\"><\/span>\n\t<\/div>\n<\/div>\n\n\t<p>## stands for the ISO code of the country in question (e.g. AT)<\/p>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"what-is-the-safe-mode-and-what-can-i-use-it-for\">What is the safe mode and what can I use it for? <span id='anchor-what-is-the-safe-mode-and-what-can-i-use-it-for' data-href='#what-is-the-safe-mode-and-what-can-i-use-it-for' class='far fa-link' data-anchor><\/span><\/h3>\t<p>The <span class=\"highlight\">Safe mode<\/span> is available from JTL-Shop version 5.0.1. It is used in critical cases to repair JTL-Shop, for example when faulty plug-ins disrupt the shop operation or admin access.<br \/>\nIf the Safe mode is activated, all shop plug-ins are temporarily deactivated.<\/p>\n<p>Note that the Safe mode is only for troubleshooting plug-ins and is ineffective for other problems such as Error 500.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><strong>Note:<\/strong><\/span> The Safe mode also activates the maintenance mode in the JTL-Shop front end for the duration of its activation!\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n\t<p>In Safe mode, no plug-ins are loaded, not even their bootstrappers. If plug-ins implement their own actions for uninstallation\/deactivation, these will not be executed when uninstalling\/deactivating these plug-ins in safe mode and unused files or data may remain. Therefore, you should not install any plug-ins in Safe mode, as the installation may not be completed otherwise.<\/p>\n<h4 class=\"d-flex align-items-center hl-wawi\" id=\"activation-of-the-safe-mode\">Activation of the Safe mode <span id='anchor-activation-of-the-safe-mode' data-href='#activation-of-the-safe-mode' class='far fa-link' data-anchor><\/span><\/h4>\t<p>You have two options for activating the Safe mode: either via the URL parameters <span class=\"highlight\">admin\/?safemode=on<\/span> or <span class=\"highlight\">admin\/?safemode=off<\/span> or by activating the check box in the <span class=\"highlight\">Extended<\/span> view of the admin back end login window.<\/p>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"how-do-i-check-which-jtl-shop-version-i-am-currently-using\">How do I check which JTL-Shop version I am currently using? <span id='anchor-how-do-i-check-which-jtl-shop-version-i-am-currently-using' data-href='#how-do-i-check-which-jtl-shop-version-i-am-currently-using' class='far fa-link' data-anchor><\/span><\/h3>\t<p>You can check your JTL-Shop version in the JTL-Shop back end or administration areas (\/admin) directly on the dashboard page after logging in. Check out the <span class=\"highlight\">Information about online shop<\/span> widget:<\/p>\n\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/widget-online-shop-information-jtl-shop.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/widget-online-shop-information-jtl-shop.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/widget-online-shop-information-jtl-shop.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/widget-online-shop-information-jtl-shop.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/widget-online-shop-information-jtl-shop.png 640w\" width=\"656\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"527\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/widget-online-shop-information-jtl-shop.png&quot;,&quot;w&quot;:656,&quot;h&quot;:527}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<h3 class=\"d-flex align-items-center hl-wawi\" id=\"how-do-i-check-which-php-version-i-am-currently-using\">How do I check which PHP version I am currently using? <span id='anchor-how-do-i-check-which-php-version-i-am-currently-using' data-href='#how-do-i-check-which-php-version-i-am-currently-using' class='far fa-link' data-anchor><\/span><\/h3>\t<p>You can check your PHP version used by the JTL-Shop in the JTL-Shop back end or administration areas (\/admin) after logging in directly on the dashboard page. To do this, look at the <span class=\"highlight\">Server information<\/span> widget:<\/p>\n\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/widget-server-information-jtl-shop.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/widget-server-information-jtl-shop.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/widget-server-information-jtl-shop.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/widget-server-information-jtl-shop.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/widget-server-information-jtl-shop.png 640w\" width=\"652\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"730\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/widget-server-information-jtl-shop.png&quot;,&quot;w&quot;:652,&quot;h&quot;:730}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<h3 class=\"d-flex align-items-center hl-wawi\" id=\"what-does-the-error-message-quotcsrf-warning-for-login-1quot-mean-in-the-log\">What does the error message &quot;CSRF warning for login: 1&quot; mean in the log? <span id='anchor-what-does-the-error-message-quotcsrf-warning-for-login-1quot-mean-in-the-log' data-href='#what-does-the-error-message-quotcsrf-warning-for-login-1quot-mean-in-the-log' class='far fa-link' data-anchor><\/span><\/h3>\t<p>This message means that a login attempt took place without a valid token. There are several possible reasons for this:<\/p>\n<ul class=\"list-reset ml-3 list-icons list-custom-square list-shop\">\n\t<li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tSome time has passed between the customer accessing the login page of the online shop and the actual login attempt. The session time has already expired, the token is invalid and the CSRF warning is logged. If the message appears sporadically, it can be assumed that it concerns delayed login attempts by customers.\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tThere may be incorrect cookie settings that cause the message to appear. The cookie settings can be found under <span class=\"highlight\">View &gt; Settings &gt; Global<\/span>. In particular, check if the information under <span class=\"highlight\">Cookie path<\/span> and <span class=\"highlight\">Cookie domain<\/span> is correct.\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tThe message is also generated when the login script is called directly, for example by a bot. This is likely the case when the message appears often and is logged at short intervals.\t<\/li><\/ul><h2 class=\"d-flex align-items-center hl-wawi\" id=\"seo\">SEO <span id='anchor-seo' data-href='#seo' class='far fa-link' data-anchor><\/span><\/h2><h3 class=\"d-flex align-items-center hl-wawi\" id=\"how-are-parent-child-relationships-prepared-for-search-engines\">How are parent-child relationships prepared for search engines? <span id='anchor-how-are-parent-child-relationships-prepared-for-search-engines' data-href='#how-are-parent-child-relationships-prepared-for-search-engines' class='far fa-link' data-anchor><\/span><\/h3><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><strong>Note:<\/strong><\/span> Please note that there are different approaches to search engine optimisation. If necessary, check the measures you have taken at regular intervals and adapt your SEO strategy individually to your situation.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n\t<p>Parent-child relationships (short: PCRs) are typically created in JTL-Wawi or via JTL-DataTransfer. When creating child items, the item description and the item images are usually taken from the parent item. From an SEO point of view, this sounds like a red flag as copied content that is distributed across different items in SEO language means Duplicate Content.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><strong>Note:<\/strong><\/span> There are various strategies and opinions on how to deal with the issue of duplicate content. The solutions implemented in JTL-Shop, which will be discussed in more detail below, are derived from the webmaster guides provided by Google. However, it may well be the case that a different strategy is more suitable for your online shop. Various factors such as the number of child items per parent item or the degree of deviation in the respective item descriptions or images play a decisive role here.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n\t<p>In JTL-Shop, both the virtual, unsellable parent items as well as their child items are <strong>indexable<\/strong> for search engines by default.<\/p>\n\t<p>Parent items and child items are therefore usually indexed by search engines in JTL-Shop. However, this does not mean that each of these pages can be found via a search and that a certain number of child items would appear one below the other in the list of results.<\/p>\n\t<p>Via the canonical tag, child items refer to their parent items. The reason for this is that child items usually have the same item description and almost the same pictures as the parent item. In other words, almost identical content can be accessed via different URLs.<br \/>\nThe canonical specification tells search engine bots that the URL of the parent item is to be preferred by users. A user should therefore be preferentially directed to the URL of the parent item during a search.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><strong>Note:<\/strong><\/span> In some cases it might be advisable to designate not the parent item but a specific child item as the canonical preferred URL (e.g. because this combination offers additional content and is what you would recommend customers to buy). Such an adjustment can also be made by individual programming according to desired rules by your service partner. Another strategy may be to remove the canonical tag here to give all child items the same chance of being listed.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n\t<p>Ultimately, it is always the search engine provider&#8217;s algorithm that decides which URL is considered canonical and which URLs are presented to the user to match their search query and search profile. The canonical URL determined by the algorithm may differ from the canonical URL shown in the online shop due to the performance of the content.<\/p>\n\t<p>Google: The <a class=\"external-link\" href=\"https:\/\/support.google.com\/webmasters\/answer\/9012289#google-selected-canonical\"  target='_blank' rel='noopener noreferrer' rel=\"nofollow noopener noreferrer\">URL check tool<\/a> provides you with information on which URL is considered canonical by Google.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><strong>Note:<\/strong><\/span> Depending on your SEO strategy, you may also want to exclude these pages completely from indexing via robots=&#8221;noindex&#8221;. This adjustment can be made with little effort by your service partner.\nThe meta specification robots=&#8221;index,follow&#8221; set by default in JTL-Shop informs search engine bots that the visited page may be included in the index and also that links on this page may be visited.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"Contents Contents FAQ about JTL-Shop General After an upgrade\/reinstallation of JTL-Shop, the shop template looks destroyed You have installed or <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/system-administration\/faq-about-jtl-shop\/\">[...]<\/a>","protected":false},"author":2,"featured_media":0,"parent":187885,"menu_order":732,"comment_status":"closed","ping_status":"closed","template":"page-faq.php","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-186628","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ about JTL-Shop &#8211; 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