{"id":186697,"date":"2021-04-12T15:13:59","date_gmt":"2021-04-12T13:13:59","guid":{"rendered":"https:\/\/guide.jtl-software.com\/setting-up-email-dispatch\/"},"modified":"2023-08-21T14:14:59","modified_gmt":"2023-08-21T12:14:59","slug":"setting-up-email-dispatch","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/system-administration\/setting-up-email-dispatch\/","title":{"rendered":"Setting up email dispatch"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-shop\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-shop\" id=\"setting-up-email-dispatch\">Setting up email dispatch <span id='anchor-setting-up-email-dispatch' data-href='#setting-up-email-dispatch' class='far fa-link' data-anchor><\/span><\/h1><div class=\"custom-box\">\n\t<div class=\"d-flex align-items-center mb-4\">\n\t\t\t\t\t\t\t<span class=\"mr-3 fa-stack flex-shrink-0 fa-1x\">\n\t\t\t<span class=\"fas fa-circle fa-stack-2x text-shaftblue\"><\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 fas fa-clipboard-list text-white fa-stack-1x\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\n\t\t<h3 class=\"mb-0 \" id=\"your-task-initial-situation\">Your task\/initial situation <span id='anchor-your-task-initial-situation' data-href='#your-task-initial-situation' class='far fa-link' data-anchor><\/span><\/h3>\t<\/div>\n\t<div class=\"box-content\">\n\t\tYou would like to have emails sent directly to your customers from your JTL-Shop. To do this, you need an external email server that you can integrate into JTL-Shop. On this page, we explain what you need to look out for.\t<\/div>\n<\/div>\n<h2 class=\"d-flex align-items-center\" id=\"excursion-which-sending-method-should-i-choose\">Excursion: Which sending method should I choose? <span id='anchor-excursion-which-sending-method-should-i-choose' data-href='#excursion-which-sending-method-should-i-choose' class='far fa-link' data-anchor><\/span><\/h2>\t<p>You can send your emails via SMTP, PHP Mail, Sendmail or QMail.<\/p>\n\t<p><b>PHP Mail<\/b> only requires the entry of a master email address and is then mostly automatically supported. Unfortunately, however, emails sent via PHP Mail are very often classified as spam. In addition, the number of possible emails per day is usually limited (e.g. to 100) and you will not receive any feedback if an email could not be delivered. PHP Mail is therefore generally not recommended.<\/p>\n\t<p><b>Sendmail<\/b> and <b>QMail<\/b> are generally not very widespread and are sometimes also very difficult to configure. We therefore clearly recommend connecting an email account via <b>SMTP<\/b>.  You should usually get all relevant access data for SMTP from the provider of your email account. If a server administrator has set up a separate email server for you, you will receive the data from them.<\/p>\n<h2 class=\"d-flex align-items-center\" id=\"configuring-the-email-dispatch\">Configuring the email dispatch <span id='anchor-configuring-the-email-dispatch' data-href='#configuring-the-email-dispatch' class='far fa-link' data-anchor><\/span><\/h2><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><strong>Note for users of JTL-Shop Hosting:<\/strong><\/span> For the correct settings, please read <span style=\"color: #5cbcf6;\"><a style=\"color: #5cbcf6;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-hosting\/jtl-shop-hosting-faq\/#plesk-email-client\">this entry<\/a><\/span> in the FAQ for JTL-Shop Hosting.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<ol start=\"1\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li >\n\tIn the back end of JTL-Shop, open the <span class=\"highlight\">Email settings<\/span> page via <span class=\"highlight\">Administration &gt; Email &gt; Server<\/span>.<\/li><\/ol>\t<p>The settings stored here are used for sending emails unless other settings are stored for the respective section (e.g. an email template, a contact form subject, newsletters, etc.).<\/p>\n\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/confugiration-email-server-settings-jtl-shop-5-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/confugiration-email-server-settings-jtl-shop-5-1-1024x597.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/confugiration-email-server-settings-jtl-shop-5-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/confugiration-email-server-settings-jtl-shop-5-1-1024x597.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/confugiration-email-server-settings-jtl-shop-5-1-768x448.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"597\" alt=\"Server settings for sending emails in the back end of JTL-Shop 5\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/confugiration-email-server-settings-jtl-shop-5-1.png&quot;,&quot;w&quot;:1563,&quot;h&quot;:911}\" class=\"border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"2\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li >\n\tFirst determine which service you want to use to send the emails. We recommend sending via SMTP.<\/li><li >\n\tIf you use SMTP, also enter the <span class=\"highlight\">SMTP host name, port, user name, and SMTP password<\/span>. Specify whether you want to use <span class=\"highlight\">SMTP Auth<\/span> and which <span class=\"highlight\">SMTP security<\/span> (security level) your emails have.<\/li><li >\n\tEnter a <span class=\"highlight\">master email address<\/span>. This must be an address that can send via the entered SMTP data.<\/li><li >\n\tAlso enter a name at&nbsp;<span class=\"highlight\">Sender for master email address<\/span>. This is displayed while the emails are being sent.<\/li><li >\n\t<span class=\"highlight\">Save<\/span> to apply the settings.<\/li><\/ol>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"Contents Contents Setting up email dispatch Your task\/initial situation You would like to have emails sent directly to your customers <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/system-administration\/setting-up-email-dispatch\/\">[...]<\/a>","protected":false},"author":2,"featured_media":0,"parent":187885,"menu_order":694,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-186697","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Setting up email dispatch &#8211; 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