{"id":187819,"date":"2021-03-05T10:33:05","date_gmt":"2021-03-05T09:33:05","guid":{"rendered":"https:\/\/guide.jtl-software.com\/setting-up-the-withdrawal-policy-and-the-terms-and-conditions\/"},"modified":"2023-06-16T08:41:41","modified_gmt":"2023-06-16T06:41:41","slug":"setting-up-the-withdrawal-policy-and-the-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/forms-and-texts\/setting-up-the-withdrawal-policy-and-the-terms-and-conditions\/","title":{"rendered":"Setting up the withdrawal policy and the terms and conditions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-shop\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-shop\" id=\"setting-up-the-withdrawal-policy-and-the-terms-and-conditions\">Setting up the withdrawal policy and the terms and conditions <span id='anchor-setting-up-the-withdrawal-policy-and-the-terms-and-conditions' data-href='#setting-up-the-withdrawal-policy-and-the-terms-and-conditions' class='far fa-link' data-anchor><\/span><\/h1><div class=\"custom-box\">\n\t<div class=\"d-flex align-items-center mb-4\">\n\t\t\t\t\t\t\t<span class=\"mr-3 fa-stack flex-shrink-0 fa-1x\">\n\t\t\t<span class=\"fas fa-circle fa-stack-2x text-shaftblue\"><\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 fas fa-clipboard-list text-white fa-stack-1x\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\n\t\t<h3 class=\"mb-0 \" id=\"your-task-initial-situation\">Your task\/initial situation <span id='anchor-your-task-initial-situation' data-href='#your-task-initial-situation' class='far fa-link' data-anchor><\/span><\/h3>\t<\/div>\n\t<div class=\"box-content\">\n\t\tYou have an online shop and would like to add legally required texts concerning general terms and conditions and the right of withdrawal.\t<\/div>\n<\/div>\n<h2 class=\"d-flex align-items-center hl-wawi\" id=\"setting-up-the-withdrawal-policy-and-the-terms-and-conditions-2\">Setting up the withdrawal policy and the terms and conditions <span id='anchor-setting-up-the-withdrawal-policy-and-the-terms-and-conditions-2' data-href='#setting-up-the-withdrawal-policy-and-the-terms-and-conditions-2' class='far fa-link' data-anchor><\/span><\/h2><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<b>Please note:<\/b> If you are unsure of the wording of your terms and conditions and withdrawal policy, you can contact our technology partners who offer prewritten text blocks. Here you can find a list of technology partners: <a class=\"external free\" href=\"https:\/\/www.jtl-software.de\/loesungsanbieter?_sft_partner_tag=recht-guetesiegel\"  target='_blank' rel='noopener noreferrer' rel=\"nofollow noopener noreferrer\">Go to partner list: Legal<\/a>\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<ol start=\"1\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li class=\"media-single-line\">\n\tLog in to the back end of JTL-Shop with your admin access data.<\/li><li class=\"media-single-line\">\n\tGo to <span class=\"highlight\">View &gt; Custom contents &gt; Terms\/Withdrawal<\/span>.<\/li><\/ol>\t<p>You can add separate <b>terms and conditions<\/b> and <b>withdrawal<\/b> policies for every customer group in JTL-Shop.<\/p>\n\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/terms-withdrawal-settings-jtl-shop-5-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/terms-withdrawal-settings-jtl-shop-5-1-1024x533.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/terms-withdrawal-settings-jtl-shop-5-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/terms-withdrawal-settings-jtl-shop-5-1-1024x533.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/terms-withdrawal-settings-jtl-shop-5-1-768x400.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"533\" alt=\"Editing the terms and conditions and withdrawal policy in JTL-Shop 5\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/terms-withdrawal-settings-jtl-shop-5-1.png&quot;,&quot;w&quot;:1212,&quot;h&quot;:631}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"3\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li >\n\tUnder <span class=\"highlight\">Language<\/span>, select the language in which you want to add the texts.<\/li><li >\n\tIn the <span class=\"highlight\">Action<\/span> column, select the <span class=\"highlight\">Edit<\/span> icon for the appropriate customer group to make changes.<\/li><\/ol><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<b>Please note:<\/b> Unregistered users always see the terms and conditions and withdrawal policy of the default customer group.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n\t<p>There are three texts that can be edited:<\/p>\n<ul class=\"list-reset ml-3 list-icons list-custom-square list-shop\">\n\t<li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t<b>Terms and conditions:<\/b> Enter your terms and conditions here.\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t<b>Withdrawal:<\/b> Enter your withdrawal policy here.\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t<b>Model withdrawal form:<\/b> Here you can draw up a withdrawal form that your customers can simply complete and send to you when they wish to cancel an order.\t<\/li><\/ul>\t<p>For every text, you can choose between editing plain <span class=\"highlight\">text<\/span> or using the <span class=\"highlight\">HTML<\/span> editor.<\/p>\n\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/terms-withdrawal-texts-jtl-shop-5-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/terms-withdrawal-texts-jtl-shop-5-1-1024x549.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/terms-withdrawal-texts-jtl-shop-5-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/terms-withdrawal-texts-jtl-shop-5-1-1024x549.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/terms-withdrawal-texts-jtl-shop-5-1-768x412.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"549\" alt=\"Editing the texts of terms and conditions and withdrawal policies in JTL-Shop 5\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/terms-withdrawal-texts-jtl-shop-5-1.png&quot;,&quot;w&quot;:2088,&quot;h&quot;:1119}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"5\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li class=\"media-single-line\">\n\tClick <span class=\"highlight\">Save<\/span> to apply your changes.<\/li><\/ol><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><strong>Please note:<\/strong><\/span> If you have also entered the withdrawal text under <span class=\"highlight\">View &gt; Custom contents &gt; Pages<\/span> for the respective special page, both texts will be displayed. We therefore recommend to only maintain the text under <span class=\"highlight\">View &gt; Custom contents &gt; Terms\/Withdrawal<\/span> as described on this page.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<h2 class=\"d-flex align-items-center hl-wawi\" id=\"display-options-for-terms-and-conditions-and-withdrawal-policy\">Display options for terms and conditions and withdrawal policy <span id='anchor-display-options-for-terms-and-conditions-and-withdrawal-policy' data-href='#display-options-for-terms-and-conditions-and-withdrawal-policy' class='far fa-link' data-anchor><\/span><\/h2>\t<p>The terms and conditions and the withdrawal policy can be displayed in two places:<\/p>\n<ul class=\"list-reset ml-3 list-icons list-custom-square list-shop\">\n\t<li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tAt the bottom of your online shop in the \u201cLegal\u201d section\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tDuring the order process\t<\/li><\/ul><h3 class=\"d-flex align-items-center hl-wawi\" id=\"on-every-page-of-the-legal-section\">On every page of the \u201cLegal\u201d section <span id='anchor-on-every-page-of-the-legal-section' data-href='#on-every-page-of-the-legal-section' class='far fa-link' data-anchor><\/span><\/h3>\t<p>The links to the terms and conditions and the withdrawal policy are already part of the section \u201cLegal\u201d in the footer of every page. These settings can be changed under <span class=\"highlight\">View &gt; Custom contents &gt; Pages<\/span>; please see <span style=\"color: #5cbcf6;\"><a style=\"color: #5cbcf6;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/forms-and-texts\/creating-and-maintaining-custom-pages\/\">Custom pages<\/a><\/span>.<\/p>\n<p>The terms and conditions are displayed in the order process by default.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><strong>Hint:<\/strong><\/span> It is not obligatory to require customers to check a box in the order process as confirmation that they have read the terms and conditions. It is enough to clearly display a reference to the current terms and conditions and a link to the latter. If you still want to use an additional check box, please see: <span style=\"color: #5cbcf6;\"><a style=\"color: #5cbcf6;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/forms-and-texts\/managing-check-boxes\/\">Creating check boxes<\/a><\/span><a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/forms-and-texts\/managing-check-boxes\/\">.<\/a>\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"during-the-order-process\">During the order process <span id='anchor-during-the-order-process' data-href='#during-the-order-process' class='far fa-link' data-anchor><\/span><\/h3>\t<p>The withdrawal policy can be displayed during the order process as an optional pop-up window. The link will be displayed after the standard terms and condition reference.<\/p>\n<h4 class=\"d-flex align-items-center hl-wawi\" id=\"withdrawal\">Withdrawal <span id='anchor-withdrawal' data-href='#withdrawal' class='far fa-link' data-anchor><\/span><\/h4>\t<p>To display the withdrawal policy, do the following:<\/p>\n<ol start=\"1\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li >\n\tIn the back end of JTL-Shop, go to <span class=\"highlight\">View &gt; Standard views &gt; Order process<\/span>.<\/li><li >\n\tIn the <span class=\"highlight\">Order process<\/span> section, set the option <span class=\"highlight\">Show withdrawal policy in order process<\/span> to <span class=\"highlight\">Yes<\/span>.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/withdrawal-policy-in-basket-jtl-shop-5-2.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/withdrawal-policy-in-basket-jtl-shop-5-2.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/withdrawal-policy-in-basket-jtl-shop-5-2.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/withdrawal-policy-in-basket-jtl-shop-5-2.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/withdrawal-policy-in-basket-jtl-shop-5-2-768x239.png 640w\" width=\"1015\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"316\" alt=\"Display withdrawal policy in the basket in JTL-Shop 5\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/withdrawal-policy-in-basket-jtl-shop-5-2.png&quot;,&quot;w&quot;:1015,&quot;h&quot;:316}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"3\" class=\"list-reset step mb-5 list-shop normal-step\">\n\t<li >\n\tClick <span class=\"highlight\">Save<\/span> to apply your changes. During the checkout, the withdrawal policy will be displayed in a pop-up.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/withdrawal-policy-in-checkout-jtl-shop-5-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/withdrawal-policy-in-checkout-jtl-shop-5-1.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/withdrawal-policy-in-checkout-jtl-shop-5-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/withdrawal-policy-in-checkout-jtl-shop-5-1-1024x713.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/withdrawal-policy-in-checkout-jtl-shop-5-1-768x535.png 640w\" width=\"1325\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"923\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/withdrawal-policy-in-checkout-jtl-shop-5-1.png&quot;,&quot;w&quot;:1325,&quot;h&quot;:923}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"Contents Contents Setting up the withdrawal policy and the terms and conditions Your task\/initial situation You have an online shop <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/forms-and-texts\/setting-up-the-withdrawal-policy-and-the-terms-and-conditions\/\">[...]<\/a>","protected":false},"author":2,"featured_media":0,"parent":187888,"menu_order":546,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-187819","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Setting up the withdrawal policy and the terms and conditions &#8211; 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