{"id":188593,"date":"2021-03-05T10:19:56","date_gmt":"2021-03-05T09:19:56","guid":{"rendered":"https:\/\/guide.jtl-software.com\/forms-and-texts\/question-about-item\/"},"modified":"2023-06-16T08:56:31","modified_gmt":"2023-06-16T06:56:31","slug":"question-about-item","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/forms-and-texts\/question-about-item\/","title":{"rendered":"Question about item"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-shop\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-shop\" id=\"question-about-item\">Question about item <span id='anchor-question-about-item' data-href='#question-about-item' class='far fa-link' data-anchor><\/span><\/h1><h2 class=\"d-flex align-items-center hl-wawi\" id=\"detailed-description-of-all-options\">Detailed description of all options <span id='anchor-detailed-description-of-all-options' data-href='#detailed-description-of-all-options' class='far fa-link' data-anchor><\/span><\/h2>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/settings-question-about-item-jtl-shop-5-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/settings-question-about-item-jtl-shop-5-1-1024x667.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/settings-question-about-item-jtl-shop-5-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/settings-question-about-item-jtl-shop-5-1-1024x667.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/settings-question-about-item-jtl-shop-5-1-768x500.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"667\" alt=\"Settings for questions about items in JTL-Shop 5\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/settings-question-about-item-jtl-shop-5-1.png&quot;,&quot;w&quot;:1559,&quot;h&quot;:1015}\" class=\"img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<p><strong>Show form with questions about item:<\/strong> Here you can specify whether your customers are able to ask questions about the item on the item detail page. If you select <span class=\"highlight\">Yes<\/span>, the form will be displayed in a separate tab. The question form can also be displayed in a separate dialogue or deactivated altogether.<\/p>\n<hr  \/>\n\t<p><strong>Email address for questions about item:<\/strong> Enter the email address to which questions about items are to be sent.<\/p>\n<hr  \/>\n\t<p><strong>Prompt customer data:<\/strong> Specify whether customers need to enter a title, first and last name, company name as well as their phone, mobile phone and\/or fax number. If you select <span class=\"highlight\">Yes, optional<\/span>, customers can decide themselves whether they want to enter the requested information.<\/p>\n<hr  \/>\n\t<p><strong>Send copy of question about item to customer:<\/strong> Specify whether the customer receives a copy of their question via email.<\/p>\n<hr  \/>\n\t<p><strong>Lock form for questions about item for X minutes:<\/strong> Enter the amount of time in minutes that customers have to wait until they can ask another question about the item.<\/p>\n<hr  \/>\n\t<p><strong>Enable spam protection:<\/strong> Specify whether the spam protection is active for questions about items.<\/p>\n[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"Contents Contents Question about item Detailed description of all options Show form with questions about item: Here you can specify <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/forms-and-texts\/question-about-item\/\">[...]<\/a>","protected":false},"author":9,"featured_media":0,"parent":187888,"menu_order":645,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-188593","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Question about item &#8211; 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