{"id":189568,"date":"2019-12-13T13:08:09","date_gmt":"2019-12-13T12:08:09","guid":{"rendered":"https:\/\/guide.jtl-software.com\/other-processes\/selling-deposit-items-and-refunding-deposits\/"},"modified":"2023-08-04T10:20:13","modified_gmt":"2023-08-04T08:20:13","slug":"selling-deposit-items-and-refunding-deposits","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/other-processes\/selling-deposit-items-and-refunding-deposits\/","title":{"rendered":"Selling deposit items and refunding deposits"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221; utilities=&#8221;{&#8220;h&#8220;: &#8220;100&#8220;, &#8220;sticky-top&#8220;: true}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-pos\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-pos\" id=\"selling-deposit-items-and-refunding-deposits\">Selling deposit items and refunding deposits <span id='anchor-selling-deposit-items-and-refunding-deposits' data-href='#selling-deposit-items-and-refunding-deposits' class='far fa-link' data-anchor><\/span><\/h1><div class=\"custom-box\">\n\t<div class=\"d-flex align-items-center mb-4\">\n\t\t\t\t\t\t\t<span class=\"mr-3 fa-stack flex-shrink-0 fa-1x\">\n\t\t\t<span class=\"fas fa-circle fa-stack-2x text-shaftblue\"><\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 fas fa-clipboard-list text-white fa-stack-1x\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\n\t\t<h3 class=\"mb-0 \" id=\"your-task-initial-situation\">Your task\/initial situation <span id='anchor-your-task-initial-situation' data-href='#your-task-initial-situation' class='far fa-link' data-anchor><\/span><\/h3>\t<\/div>\n\t<div class=\"box-content\">\n\t\tYou sell items for which you also charge a deposit. On this page you can read how to sell deposit items via JTL-POS and how to refund the deposit later.\t<\/div>\n<\/div>\n<h3 class=\"d-flex align-items-center hl-wawi\" id=\"requirements\">Requirements <span id='anchor-requirements' data-href='#requirements' class='far fa-link' data-anchor><\/span><\/h3><ul class=\"list-reset ml-3 list-icons list-pos\">\n\t<li >\n\t\t\t<span class=\"list-icon fas fa-check\"><\/span>\t\tYou have created at least one deposit item. Read more here: <span style=\"color: #336699;\"><a style=\"color: #336699;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/other-processes\/creating-items-with-container-deposits\/\">Creating deposit items<\/a><\/span>.\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-check\"><\/span>\t\tYou have created a favourite for each deposit item in order to refund the deposit. Read more here: <span style=\"color: #336699;\"><a style=\"color: #336699;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/other-processes\/setting-up-favourites-for-deposit-refunds\/\">Setting up favourites for deposit refunds<\/a><\/span>.\t<\/li><\/ul><h2 class=\"d-flex align-items-center hl-wawi\" id=\"selling-deposit-items\">Selling deposit items <span id='anchor-selling-deposit-items' data-href='#selling-deposit-items' class='far fa-link' data-anchor><\/span><\/h2>\t<p>Like any other item, you can add a deposit to a receipt.<\/p>\n<ol start=\"1\" class=\"list-reset step mb-5 list-pos normal-step\">\n\t<li class=\"media-single-line\">\n\tStart a new receipt.<\/li><li >\n\tAdd the item to the receipt, e.g. by scanning it. Read more here: <span style=\"color: #336699;\"><a style=\"color: #336699;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/cash-register-operation\/adding-items-to-receipts\/\">Adding items to receipts<\/a><\/span>.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/sell-deposit-items-jtl-pos-2.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/sell-deposit-items-jtl-pos-2.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/sell-deposit-items-jtl-pos-2.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/sell-deposit-items-jtl-pos-2-1024x576.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/sell-deposit-items-jtl-pos-2-768x432.png 640w\" width=\"1734\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"976\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/sell-deposit-items-jtl-pos-2.png&quot;,&quot;w&quot;:1734,&quot;h&quot;:976}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<p>You can now see that two positions are added to your receipt: a line item and a deposit. The deposit is linked to the line item. This means that you can only edit or remove them both from the receipt.<\/p>\n<ol start=\"3\" class=\"list-reset step mb-5 list-pos normal-step\">\n\t<li class=\"media-single-line\">\n\tComplete the checkout process as usual.<\/li><\/ol><h2 class=\"d-flex align-items-center hl-wawi\" id=\"refunding-a-deposit\">Refunding a deposit <span id='anchor-refunding-a-deposit' data-href='#refunding-a-deposit' class='far fa-link' data-anchor><\/span><\/h2><ol start=\"1\" class=\"list-reset step mb-5 list-pos normal-step\">\n\t<li class=\"media-single-line\">\n\tStart a new receipt.<\/li><li class=\"media-single-line\">\n\tSwitch to the favourites overview in JTL-POS.<\/li><li >\n\tTap on the favourites for refunding deposits. A new line item is added to the receipt.<\/li><li class=\"media-single-line\">\n\tIf necessary, repeat these steps for other deposit items to be returned.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/sell-deposit-item-and-refund-jtl-pos-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/sell-deposit-item-and-refund-jtl-pos-1.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/sell-deposit-item-and-refund-jtl-pos-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/sell-deposit-item-and-refund-jtl-pos-1-1024x577.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/sell-deposit-item-and-refund-jtl-pos-1-768x433.png 640w\" width=\"1733\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"976\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/sell-deposit-item-and-refund-jtl-pos-1.png&quot;,&quot;w&quot;:1733,&quot;h&quot;:976}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"5\" class=\"list-reset step mb-5 list-pos normal-step\">\n\t<li >\n\tAdd further items to the receipt if necessary, e.g. if your customer would like to buy something else.<\/li><li >\n\tTap <span class=\"highlight\">Go to checkout<\/span> and complete the checkout. If a negative amount is open due to the deposit, refund the deposit by giving the customer the correct amount of cash from the cash register.<\/li><\/ol><h2 class=\"d-flex align-items-center hl-wawi\" id=\"working-with-bottle-return-machines\">Working with bottle return machines <span id='anchor-working-with-bottle-return-machines' data-href='#working-with-bottle-return-machines' class='far fa-link' data-anchor><\/span><\/h2>\t<p>If you use a bottle return machine from Tomra, you can simply scan the bar code on the receipt during checkout. JTL-POS recognises the Tomra deposit receipt and automatically adds it to the POS receipt.<\/p>\n<div class=\"mt-5 d-print-none card\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-pos\">\n\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t<span data-fa-transform=\"shrink-8\" class=\"fas fa-link fa-inverse\"><\/span>\n\t\t<\/span>\n\t\t\t<div class=\"card-body p-4\">\n\t\t<p class=\"d-flex align-items-center hl-wawi h4\">Related topics<\/p>\n<ul class=\"list-reset list-icons list-custom-square list-pos\">\n\t\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/other-processes\/creating-deposit-types\/\" title=\"Creating deposit types\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tCreating deposit types\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/other-processes\/creating-items-with-container-deposits\/\" title=\"Creating deposit items\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tCreating deposit items\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/other-processes\/setting-up-favourites-for-deposit-refunds\/\" title=\"Setting up favourites for deposit refunds\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tSetting up favourites for deposit refunds\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/other-processes\/dialogue-box-manage-deposit-types\/\" title=\"Dialogue box: Manage deposit types\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tDialogue box: Manage deposit types\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t<\/ul>\t<\/div>\n<\/div>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221; utilities=&#8221;{&#8220;h&#8220;: &#8220;100&#8220;, &#8220;sticky-top&#8220;: true}&#8221;][\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/other-processes\/dialogue-box-manage-deposit-types\/\">[&#8230;]<\/a>","protected":false},"author":2,"featured_media":0,"parent":189262,"menu_order":166,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-189568","page","type-page","status-publish","hentry","search_categorie-jtl-pos","pages_category-jtl-pos-en","pages_category-pfand-pos-en","pages_category-print-3-vorgaenge-kunden-berichte-import-export-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Selling deposit items and refunding deposits &#8211; 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