{"id":189655,"date":"2019-12-13T13:07:57","date_gmt":"2019-12-13T12:07:57","guid":{"rendered":"https:\/\/guide.jtl-software.com\/carrying-out-returns-exchanges\/"},"modified":"2023-08-03T15:47:47","modified_gmt":"2023-08-03T13:47:47","slug":"carrying-out-returns-exchanges","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/cash-register-operation\/carrying-out-returns-exchanges\/","title":{"rendered":"Carrying out returns\/exchanges"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-pos\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-pos\" id=\"carrying-out-returns-exchanges\">Carrying out returns\/exchanges <span id='anchor-carrying-out-returns-exchanges' data-href='#carrying-out-returns-exchanges' class='far fa-link' data-anchor><\/span><\/h1><div class=\"custom-box\">\n\t<div class=\"d-flex align-items-center mb-4\">\n\t\t\t\t\t\t\t<span class=\"mr-3 fa-stack flex-shrink-0 fa-1x\">\n\t\t\t<span class=\"fas fa-circle fa-stack-2x text-shaftblue\"><\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 fas fa-clipboard-list text-white fa-stack-1x\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\n\t\t<h3 class=\"mb-0 \" id=\"your-task-initial-situation\">Your task\/initial situation <span id='anchor-your-task-initial-situation' data-href='#your-task-initial-situation' class='far fa-link' data-anchor><\/span><\/h3>\t<\/div>\n\t<div class=\"box-content\">\n\t\tA customer contacts you and would like to return or exchange all the items they have purchased from you.\t<\/div>\n<\/div>\n<h3 class=\"d-flex align-items-center hl-pos\" id=\"requirements-restrictions\">Requirements\/Restrictions <span id='anchor-requirements-restrictions' data-href='#requirements-restrictions' class='far fa-link' data-anchor><\/span><\/h3><ul class=\"list-reset ml-3 list-icons list-pos\">\n\t<li >\n\t\t\t<span class=\"list-icon fas fa-check\"><\/span>\t\tFor a return or exchange, you must return an receipt. For a user to be able to cancel a receipt, the <span class=\"highlight\">Cancel receipts<\/span> user right must be enabled. For more information on this topic, click here: <span style=\"color: #336699;\"><a style=\"color: #336699;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/setup\/managing-user-rights\/\">Managing user rights<\/a><\/span>.\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-check\"><\/span>\t\tIf you would like a reason to be specified for each cancellation\/return, define your own reasons in the menu under <span class=\"highlight\">Settings<\/span> &gt; <span class=\"highlight\">Reasons for cancellations\/returns<\/span> and enable them for the desired scope. For more information on this topic, click here: <span style=\"color: #336699;\"><a style=\"color: #336699;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/setup\/dialogue-box-manage-cancellation-reasons\/\">Managing reasons for cancellation<\/a><\/span>.\t<\/li><\/ul><h2 class=\"d-flex align-items-center hl-pos\" id=\"carrying-out-returns-exchanges-2\">Carrying out returns\/exchanges <span id='anchor-carrying-out-returns-exchanges-2' data-href='#carrying-out-returns-exchanges-2' class='far fa-link' data-anchor><\/span><\/h2><ol start=\"1\" class=\"list-reset step mb-5 list-pos normal-step\">\n\t<li class=\"media-single-line\">\n\tTap on <span class=\"highlight\">All receipts<\/span>. You will see an overview of all previous receipts.<\/li><li >\n\tSelect <span class=\"highlight\">Paid<\/span> to view the receipts for which a day-end closing has not yet been carried out. Select <span class=\"highlight\">Completed<\/span> to view older receipts. If needed, set a time range, e.g. <span class=\"highlight\">This week<\/span>.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/all-receipts-time-period-jtl-pos-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/all-receipts-time-period-jtl-pos-1-1024x577.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/all-receipts-time-period-jtl-pos-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/all-receipts-time-period-jtl-pos-1-1024x577.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/all-receipts-time-period-jtl-pos-1-768x433.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"577\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/all-receipts-time-period-jtl-pos-1.png&quot;,&quot;w&quot;:1591,&quot;h&quot;:896}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"3\" class=\"list-reset step mb-5 list-pos normal-step\">\n\t<li >\n\tSelect the receipt in the list for which you want to carry out a return or exchange. You can now view the receipt in the receipt view.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/receipt-overview-jtl-pos-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/receipt-overview-jtl-pos-1-1024x576.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/receipt-overview-jtl-pos-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/receipt-overview-jtl-pos-1-1024x576.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/receipt-overview-jtl-pos-1-768x432.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"576\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/receipt-overview-jtl-pos-1.png&quot;,&quot;w&quot;:1590,&quot;h&quot;:895}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"4\" class=\"list-reset step mb-5 list-pos normal-step\">\n\t<li >\n\tTap on the <span class=\"highlight\">&#8230; Options<\/span> button and from the menu select <span class=\"highlight\">Return receipt<\/span>. The <span class=\"highlight\">Return receipt<\/span> dialogue box will open.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/return-receipt-menu-jtl-pos-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/return-receipt-menu-jtl-pos-1-1024x575.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/return-receipt-menu-jtl-pos-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/return-receipt-menu-jtl-pos-1-1024x575.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/return-receipt-menu-jtl-pos-1-768x431.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"575\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/return-receipt-menu-jtl-pos-1.png&quot;,&quot;w&quot;:1592,&quot;h&quot;:894}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"5\" class=\"list-reset step mb-5 list-pos normal-step\">\n\t<li >\n\tIf applicable, select a <span class=\"highlight\">Return reason<\/span> from the drop-down menu and specify the <span class=\"highlight\">quantity to be returned<\/span>.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/return-receipt-confirm-jtl-pos-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/return-receipt-confirm-jtl-pos-1-1024x576.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/return-receipt-confirm-jtl-pos-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/return-receipt-confirm-jtl-pos-1-1024x576.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/return-receipt-confirm-jtl-pos-1-768x432.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"576\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/return-receipt-confirm-jtl-pos-1.png&quot;,&quot;w&quot;:1590,&quot;h&quot;:895}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"6\" class=\"list-reset step mb-5 list-pos normal-step\">\n\t<li >\n\tThen, tap on the <span class=\"highlight\">Return receipt<\/span> button. A new receipt will be generated that displays all line items with a negative amount.<\/li><\/ol><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\t\t<span class=\"mt-1 mr-3 fa-stack flex-shrink-0 fa-1x columnsize-fa-2x\">\n\t\t<span class=\"far fa-circle fa-stack-2x text-pos\"><\/span>\n\t\n\t\t<span class=\"fas fa-search-plus text-pos fa-stack-1x\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"media-content border-pos\">\n\t\n\t\t\t<span style=\"color: #336699;\"><strong>Detail:<\/strong><\/span> For legal reasons, it is not possible to edit a receipt. Therefore, a new receipt is created with the same line items and negative amounts.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/go-to-checkout-return-receipt-jtl-pos-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/go-to-checkout-return-receipt-jtl-pos-1-1024x577.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/go-to-checkout-return-receipt-jtl-pos-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/go-to-checkout-return-receipt-jtl-pos-1-1024x577.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/go-to-checkout-return-receipt-jtl-pos-1-768x433.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"577\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/go-to-checkout-return-receipt-jtl-pos-1.png&quot;,&quot;w&quot;:1589,&quot;h&quot;:895}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"7\" class=\"list-reset step mb-5 list-pos normal-step\">\n\t<li >\n\tIf you would like to make an exchange in addition to the return, just add the items that your customer would like to purchase in place of the returned items by simply scanning or manually entering them. Read more on the topic here:\u00a0<span style=\"color: #336699;\"><a style=\"color: #336699;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/cash-register-operation\/adding-items-to-receipts\/\">Adding items to receipts<\/a><\/span>.<\/li><li class=\"media-single-line\">\n\tTo return the money to the customer, tap the <span class=\"highlight\">Go to checkout<\/span> button.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/reutrn-receipt-pay-out-cash-jtl-pos-2.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/reutrn-receipt-pay-out-cash-jtl-pos-2-1024x578.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/reutrn-receipt-pay-out-cash-jtl-pos-2.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/reutrn-receipt-pay-out-cash-jtl-pos-2-1024x578.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/reutrn-receipt-pay-out-cash-jtl-pos-2-768x433.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"578\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/reutrn-receipt-pay-out-cash-jtl-pos-2.png&quot;,&quot;w&quot;:1586,&quot;h&quot;:895}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<p><strong>Receipt with negative amount:<\/strong> Select the payment method through which the amount is to be returned. When giving back the amount in cash, confirm the amount by tapping the <span class=\"highlight\">CASH<\/span> button. Depending on the settings, the receipt for the returned amount should be printed automatically.<\/p>\n<hr  \/>\n\t<p><strong>Receipt with positive amount:<\/strong> Your customer still has to pay a certain amount. Collect the amount <span style=\"color: #336699;\"><a style=\"color: #336699;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/payments\/accepting-cash\/\">in cash<\/a><\/span> or with <span style=\"color: #336699;\"><a style=\"color: #336699;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/payments\/card-payments-via-payment-providers\/\">card<\/a><\/span>.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-pos\"><\/span>\n\t\t\t<span class=\"media-content border-pos\">\n\t\n\t\t\t<span style=\"color: #336699;\"><strong>Please note:<\/strong><\/span> If the payment provider is connected to JTL-POS via the OPI interface, you can also refund the amount using the provider&#8217;s terminal as long as it supports this process. In this case, it is essential that the payment provider&#8217;s terminal supports this feature. For further information, contact your payment provider.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n\t<p>The return or exchange is now complete.<\/p>\n<div class=\"mt-5 d-print-none card\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-pos\">\n\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t<span data-fa-transform=\"shrink-8\" class=\"fas fa-link fa-inverse\"><\/span>\n\t\t<\/span>\n\t\t\t<div class=\"card-body p-4\">\n\t\t<p class=\"d-flex align-items-center hl-wawi h4\">Related topics<\/p>\n<ul class=\"list-reset list-icons list-custom-square list-pos\">\n\t\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/customers-2\/assigning-a-customer-to-a-receipt\/\" title=\"Assigning a customer to a receipt\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tAssigning a customer to a receipt\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/cash-register-operation\/adding-items-to-receipts\/\" title=\"Adding items to receipts\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tAdding items to receipts\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/cash-register-operation\/adding-unmaintained-items-to-receipts\/\" title=\"Adding unmaintained items to receipts\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tAdding unmaintained items to receipts\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/cash-register-operation\/general-checkout-procedure\/\" title=\"General checkout procedure\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tGeneral checkout procedure\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t<\/ul>\t<\/div>\n<\/div>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;][\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/cash-register-operation\/general-checkout-procedure\/\">[&#8230;]<\/a>","protected":false},"author":5,"featured_media":0,"parent":191131,"menu_order":206,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-189655","page","type-page","status-publish","hentry","search_categorie-jtl-pos","pages_category-jtl-pos-en","pages_category-kassiervorgang-pos-en","pages_category-print-2-sortiment-kassiervorgang-zahlungen-en","pages_category-stornogruende-pos-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Carrying out returns\/exchanges &#8211; 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