{"id":190069,"date":"2019-12-12T14:19:13","date_gmt":"2019-12-12T13:19:13","guid":{"rendered":"https:\/\/guide.jtl-software.com\/confirming-shipments-to-end-customers\/"},"modified":"2023-06-14T14:47:22","modified_gmt":"2023-06-14T12:47:22","slug":"confirming-shipments-to-end-customers","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/merchant-with-jtl-wawi\/confirming-shipments-to-end-customers\/","title":{"rendered":"Confirming shipments to end customers"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-fulfillment\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-fulfillment\" id=\"confirm-shipment-to-customer\">Confirm shipment to customer <span id='anchor-confirm-shipment-to-customer' data-href='#confirm-shipment-to-customer' class='far fa-link' data-anchor><\/span><\/h1><div class=\"custom-box\">\n\t<div class=\"d-flex align-items-center mb-4\">\n\t\t\t\t\t\t\t<span class=\"mr-3 fa-stack flex-shrink-0 fa-1x\">\n\t\t\t<span class=\"fas fa-circle fa-stack-2x text-shaftblue\"><\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 fas fa-clipboard-list text-white fa-stack-1x\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\n\t\t<h3 class=\"mb-0 \" id=\"your-task-initial-situation\">Your task\/initial situation <span id='anchor-your-task-initial-situation' data-href='#your-task-initial-situation' class='far fa-link' data-anchor><\/span><\/h3>\t<\/div>\n\t<div class=\"box-content\">\n\t\tYour fulfilment service provider confirms that they have shipped a sales order. You would now like to inform your customer that the goods are on their way.\t<\/div>\n<\/div>\n\t<p>The customer is usually notified automatically via your standard processes, provided that:<\/p>\n<ul class=\"list-reset ml-3 list-icons list-custom-square list-fulfillment\">\n\t<li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tthe shipping method contains the information that a shipping notification is to be sent by email. JTL-Wawi sends the notification as soon as the package is marked as \u201cShipped\u201d.\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tyou have set up a JTL-Workflow that informs customers about the shipment.\t<\/li><li >\n\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\tyour customer has placed an order via an online shop (e.g. via JTL-Shop) or a marketplace. Usually, they will also be informed via this channel when the order has been shipped. This normally happens after the next online shop synchronisation or synchronisation of JTL-eazyAuction with JTL-Wawi.\t<\/li><\/ul><h2 class=\"d-flex align-items-center hl-wawi\" id=\"notes-on-tracking\">Notes on tracking <span id='anchor-notes-on-tracking' data-href='#notes-on-tracking' class='far fa-link' data-anchor><\/span><\/h2>\t<p>You must assign your JTL-Wawi shipping methods to the FFN shipping methods of your fulfilment service provider. For more information, please go to <span style=\"color: #009688;\"><a style=\"color: #009688;\" href=\"https:\/\/guide.jtl-software.com\/en\/6-setting-up-shipping-methods\/\">Setting up shipping methods<\/a><\/span>. You don&#8217;t have to worry if your fulfilment service provider spontaneously changes their shipping service provider during delivery. The JTL-Fulfillment Network automatically transmits the correct tracking data and assigns it to the correct shipping methods.<\/p>\n\t<p>All you need to do is to correctly enter the shipping service provider in the shipping methods that you use for shipping fulfilment sales orders. These shipping methods should have already been correctly matched to the FFN shipping methods. The relevant data are the <span class=\"highlight\">eBay and Amazon Carrier<\/span> <span class=\"highlight\">Codes<\/span> and the information under <span class=\"highlight\">Tracking<\/span>.<\/p>\n\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/Jtl-ffn-001-versand-tracking.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/Jtl-ffn-001-versand-tracking.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/Jtl-ffn-001-versand-tracking.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/Jtl-ffn-001-versand-tracking.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/Jtl-ffn-001-versand-tracking-768x611.png 640w\" width=\"884\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"703\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/Jtl-ffn-001-versand-tracking.png&quot;,&quot;w&quot;:884,&quot;h&quot;:703}\" class=\"img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;][\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/merchant-with-jtl-wawi\/confirming-shipments-to-end-customers\/\">[&#8230;]<\/a>","protected":false},"author":2,"featured_media":0,"parent":192274,"menu_order":682,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-190069","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Confirming shipments to end customers &#8211; 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