{"id":190291,"date":"2019-10-29T16:19:15","date_gmt":"2019-10-29T15:19:15","guid":{"rendered":"https:\/\/guide.jtl-software.com\/3-sending-requests\/"},"modified":"2023-08-08T12:55:49","modified_gmt":"2023-08-08T10:55:49","slug":"3-sending-requests","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/merchant-with-jtl-wawi\/3-sending-requests\/","title":{"rendered":"3. Sending requests"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-fulfillment\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-fulfillment\" id=\"sending-requests-as-a-merchant\">Sending requests as a merchant <span id='anchor-sending-requests-as-a-merchant' data-href='#sending-requests-as-a-merchant' class='far fa-link' data-anchor><\/span><\/h1><div class=\"custom-box\">\n\t<div class=\"d-flex align-items-center mb-4\">\n\t\t\t\t\t\t\t<span class=\"mr-3 fa-stack flex-shrink-0 fa-1x\">\n\t\t\t<span class=\"fas fa-circle fa-stack-2x text-shaftblue\"><\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 fas fa-clipboard-list text-white fa-stack-1x\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\n\t\t<h3 class=\"mb-0 \" id=\"your-task-initial-situation\">Your task\/initial situation <span id='anchor-your-task-initial-situation' data-href='#your-task-initial-situation' class='far fa-link' data-anchor><\/span><\/h3>\t<\/div>\n\t<div class=\"box-content\">\n\t\tYou are an online retailer and have found a suitable fulfilment warehouse in the <span class=\"highlight\">Fulfillment Portal<\/span>. Now you would like to contact the fulfilment service provider in order to obtain more details and clarify any open questions. You can then negotiate a service contract with the fulfilment service provider.\t<\/div>\n<\/div>\n<h2 class=\"d-flex align-items-center hl-wawi\" id=\"sending-requests\">Sending requests <span id='anchor-sending-requests' data-href='#sending-requests' class='far fa-link' data-anchor><\/span><\/h2><ol start=\"1\" class=\"list-reset step mb-5 list-fulfillment normal-step\">\n\t<li class=\"media-single-line\">\n\tIn the fulfilment service provider\u2019s warehouse advert, click on <span class=\"highlight\">Send a request<\/span>. This will take you to the request form.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/Warehouse-advert-of-a-fulfilment-service-provider-in-the-JTL-Fulfillment-Network-1-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/Warehouse-advert-of-a-fulfilment-service-provider-in-the-JTL-Fulfillment-Network-1-1-1024x444.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/Warehouse-advert-of-a-fulfilment-service-provider-in-the-JTL-Fulfillment-Network-1-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/Warehouse-advert-of-a-fulfilment-service-provider-in-the-JTL-Fulfillment-Network-1-1-1024x444.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/Warehouse-advert-of-a-fulfilment-service-provider-in-the-JTL-Fulfillment-Network-1-1-768x333.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"444\" alt=\"Warehouse advert of a fulfilment service provider in the JTL-Fulfillment Network\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/Warehouse-advert-of-a-fulfilment-service-provider-in-the-JTL-Fulfillment-Network-1-1.png&quot;,&quot;w&quot;:1493,&quot;h&quot;:647}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"2\" class=\"list-reset step mb-5 list-fulfillment normal-step\">\n\t<li >\n\tComplete the form. Then click <span class=\"highlight\">Submit request<\/span> to send the form.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/Request-form-to-be-sent-to-a-fulfilment-service-provider-in-the-JTL-Fulfillment-Network-1-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/Request-form-to-be-sent-to-a-fulfilment-service-provider-in-the-JTL-Fulfillment-Network-1-1-1024x826.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/Request-form-to-be-sent-to-a-fulfilment-service-provider-in-the-JTL-Fulfillment-Network-1-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/Request-form-to-be-sent-to-a-fulfilment-service-provider-in-the-JTL-Fulfillment-Network-1-1-1024x826.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/Request-form-to-be-sent-to-a-fulfilment-service-provider-in-the-JTL-Fulfillment-Network-1-1-768x620.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"826\" alt=\"Request form to be sent to a fulfilment service provider in the JTL-Fulfillment\u00a0Network\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/Request-form-to-be-sent-to-a-fulfilment-service-provider-in-the-JTL-Fulfillment-Network-1-1.png&quot;,&quot;w&quot;:1902,&quot;h&quot;:1535}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"3\" class=\"list-reset step mb-5 list-fulfillment normal-step\">\n\t<li >\n\tThe fulfilment service provider receives an email with the contact data that you have stored in the <span class=\"highlight\">Fulfillment Portal<\/span>. They will check your request and then contact you to clarify further questions.<\/li><li >\n\tYou can see your sent request with its processing status under <span class=\"highlight\">My network &gt; My requests<\/span>.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/My-requests-jtl-ffn.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/My-requests-jtl-ffn-1024x243.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/My-requests-jtl-ffn.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/My-requests-jtl-ffn-1024x243.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/My-requests-jtl-ffn-768x182.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"243\" alt=\"Pending confirmation in the JTL-Fulfillment\u00a0Network\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/My-requests-jtl-ffn.png&quot;,&quot;w&quot;:2560,&quot;h&quot;:608}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<h2 class=\"d-flex align-items-center hl-wawi\" id=\"negotiating-a-contract\">Negotiating a contract <span id='anchor-negotiating-a-contract' data-href='#negotiating-a-contract' class='far fa-link' data-anchor><\/span><\/h2><ol start=\"5\" class=\"list-reset step mb-5 list-fulfillment normal-step\">\n\t<li >\n\tWait until the fulfilment service provider contacts you. Then you can enter into negotiations and conclude a service contract.<\/li><\/ol><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-fulfillment\"><\/span>\n\t\t\t<span class=\"media-content border-fulfillment\">\n\t\n\t\t\t<b>Contract details<\/b>\r\nJTL is a software provider and supports you and the fulfilment service provider in storing and shipping goods from a technical standpoint. JTL also enables you to make initial contact with the service provider via the Fulfillment Portal.\r\n\r\nHowever, JTL has no control over the contract that you and the fulfilment service provider negotiate. The shipping conditions, storage fees and other details are entirely the responsibility of the fulfilment service provider.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<ol start=\"6\" class=\"list-reset step mb-5 list-fulfillment normal-step\">\n\t<li >\n\tAfter successful conclusion of the contract between you and the fulfilment service provider, the service provider will confirm your request in the Fulfillment Portal. Now also confirm the cooperation. To do this, go to <span class=\"highlight\">My network &gt; My requests <\/span> and select the request confirmed by the service provider by clicking <span class=\"highlight\">Details<\/span>.<\/li><li >\n\tClick <span class=\"highlight\">Initiate cooperation<\/span>. The cooperation is now active. The fulfilment service provider will assign their warehouse to you. Once the service provider assigns the warehouse to you, you can find it under <span class=\"highlight\">My network &gt; My warehouses<\/span>.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/Request-confirmed-by-a-fulfilment-service-provider-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/Request-confirmed-by-a-fulfilment-service-provider-1-1024x998.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/Request-confirmed-by-a-fulfilment-service-provider-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/Request-confirmed-by-a-fulfilment-service-provider-1-1024x998.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/Request-confirmed-by-a-fulfilment-service-provider-1-768x748.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"998\" alt=\"Request confirmed by a fulfilment service provider\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/Request-confirmed-by-a-fulfilment-service-provider-1.png&quot;,&quot;w&quot;:1903,&quot;h&quot;:1854}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\t\t<span class=\"mt-1 mr-3 fa-stack flex-shrink-0 fa-1x columnsize-fa-2x\">\n\t\t<span class=\"far fa-circle fa-stack-2x text-fulfillment\"><\/span>\n\t\n\t\t<span class=\"fas fa-search-plus text-fulfillment fa-stack-1x\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"media-content border-fulfillment\">\n\t\n\t\t\t<b>Fulfilment synchronisation now active<\/b>\r\nThe fulfilment relationship between you and the service provider is now also established from a technical point of view. From now on, data is exchanged between the JTL-Fulfillment Network and JTL-Wawi with every fulfilment synchronisation. That way you will quickly be informed of changes at the service provider\u2019s end.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<ol start=\"7\" class=\"list-reset step mb-5 list-fulfillment normal-step\">\n\t<li >\n\tSwitch to JTL-Wawi and perform a fulfilment synchronisation. The warehouse of your fulfilment service provider is automatically created in JTL-Wawi and can be configured in the next step.<\/li><\/ol><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-fulfillment\"><\/span>\n\t\t\t<span class=\"media-content border-fulfillment\">\n\t\n\t\t\t<span style=\"color: #009688;\"><strong>Please note:<\/strong><\/span> If the warehouse is not displayed in JTL-Wawi, please contact your fulfilment service provider and ask them if they have already assigned the warehouse to you.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<div class=\"mt-5 card\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-fulfillment\">\n\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t<span data-fa-transform=\"shrink-8\" class=\"fas fa-link fa-inverse\"><\/span>\n\t\t<\/span>\n\t\t\t<div class=\"card-body p-4\">\n\t\t<h4 class=\"d-flex align-items-center hl-wawi\" id=\"further-steps-of-the-setup\">Further steps of the setup <span id='anchor-further-steps-of-the-setup' data-href='#further-steps-of-the-setup' class='far fa-link' data-anchor><\/span><\/h4>\n<ul class=\"list-reset list-icons list-custom-square list-fulfillment\">\n\t\t<\/ul>\t<\/div>\n<\/div>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"Contents Contents Sending requests as a merchant Your task\/initial situation You are an online retailer and have found a suitable <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/merchant-with-jtl-wawi\/3-sending-requests\/\">[...]<\/a>","protected":false},"author":2,"featured_media":0,"parent":192274,"menu_order":505,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-190291","page","type-page","status-publish","hentry","pages_category-jtl-ffn-haendler-einrichtung-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>3. 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