{"id":190615,"date":"2019-10-07T08:07:20","date_gmt":"2019-10-07T06:07:20","guid":{"rendered":"https:\/\/guide.jtl-software.com\/viewing-and-authorising-requests\/"},"modified":"2023-06-21T14:51:30","modified_gmt":"2023-06-21T12:51:30","slug":"viewing-and-authorising-requests","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/fulfilment-service-providers-not-working-with-jtl-wawi\/viewing-and-authorising-requests\/","title":{"rendered":"Viewing and authorising requests"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-fulfillment\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-fulfillment\" id=\"processing-requests\">Processing requests <span id='anchor-processing-requests' data-href='#processing-requests' class='far fa-link' data-anchor><\/span><\/h1><div class=\"custom-box\">\n\t<div class=\"d-flex align-items-center mb-4\">\n\t\t\t\t\t\t\t<span class=\"mr-3 fa-stack flex-shrink-0 fa-1x\">\n\t\t\t<span class=\"fas fa-circle fa-stack-2x text-shaftblue\"><\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 fas fa-clipboard-list text-white fa-stack-1x\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\n\t\t<h3 class=\"mb-0 \" id=\"your-task-initial-situation\">Your task\/initial situation <span id='anchor-your-task-initial-situation' data-href='#your-task-initial-situation' class='far fa-link' data-anchor><\/span><\/h3>\t<\/div>\n\t<div class=\"box-content\">\n\t\tYou are a fulfilment service provider and have created your warehouse profile in the Fulfillment Portal. You received an email telling you that you have received an initial request from a fulfilment customer that you would now like to authorise.\t<\/div>\n<\/div>\n<div class=\"templatera_shortcode\">\n<section >\n\t<div class=\"row\">\n\t\t<div class=\"col-12 col-md-12\">\n\t\t\t\t<h2 class=\"d-flex align-items-center hl-wawi\" id=\"viewing-requests\">Viewing requests <span id='anchor-viewing-requests' data-href='#viewing-requests' class='far fa-link' data-anchor><\/span><\/h2><ol start=\"1\" class=\"list-reset step mb-5 list-fulfillment normal-step\">\n\t<li >\n\tWhen a customer makes a request for your warehouse in the Fulfillment Portal, you will be notified by email. You can access the portal directly via a link in that email.<\/li><li >\n\tOpen your outstanding customer requests in the Fulfillment Portal via the menu <span class=\"highlight\">My Network &gt; My customer requests<\/span>.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/My-customer-requests-in-the-JTL-Fulfillment-Network-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/My-customer-requests-in-the-JTL-Fulfillment-Network-1-1024x327.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/My-customer-requests-in-the-JTL-Fulfillment-Network-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/My-customer-requests-in-the-JTL-Fulfillment-Network-1-1024x327.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/My-customer-requests-in-the-JTL-Fulfillment-Network-1-768x246.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"327\" alt=\"My customer requests in the JTL-Fulfillment Network\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/My-customer-requests-in-the-JTL-Fulfillment-Network-1.png&quot;,&quot;w&quot;:1870,&quot;h&quot;:598}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<ol start=\"3\" class=\"list-reset step mb-5 list-fulfillment normal-step\">\n\t<li >\n\tClick on <span class=\"highlight\">Details<\/span> to receive further information on the customer's request.<\/li><\/ol>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/Customer-request-from-a-merchant-in-the-JTL-Fulfillment-Network-1.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/Customer-request-from-a-merchant-in-the-JTL-Fulfillment-Network-1-778x1024.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/Customer-request-from-a-merchant-in-the-JTL-Fulfillment-Network-1.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/Customer-request-from-a-merchant-in-the-JTL-Fulfillment-Network-1-778x1024.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/Customer-request-from-a-merchant-in-the-JTL-Fulfillment-Network-1-584x768.png 640w\" width=\"778\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"1024\" alt=\"Customer request from a merchant in the JTL-Fulfillment\u00a0Network\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/Customer-request-from-a-merchant-in-the-JTL-Fulfillment-Network-1.png&quot;,&quot;w&quot;:1899,&quot;h&quot;:2499}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\t\t<span class=\"mt-1 mr-3 fa-stack flex-shrink-0 fa-1x columnsize-fa-2x\">\n\t\t<span class=\"far fa-circle fa-stack-2x text-fulfillment\"><\/span>\n\t\n\t\t<span class=\"fas fa-thumbtack text-fulfillment fa-stack-1x\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"media-content border-fulfillment\">\n\t\n\t\t\t<b>Negotiating a contract:<\/b>\r\nBefore you confirm the business relationship, you should contact the seller outside of the Fulfillment Portal to negotiate a contract with them. How exactly each individual contract is negotiated is up to the fulfilment service provider and is not part of JTL's scope of services. JTL merely provides the software, allowing the establishment of the initial contact via the Fulfillment Portal and providing the technical basis for the following cooperation.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<h2 class=\"d-flex align-items-center hl-wawi\" id=\"authorising-customers\">Authorising customers <span id='anchor-authorising-customers' data-href='#authorising-customers' class='far fa-link' data-anchor><\/span><\/h2><ol start=\"4\" class=\"list-reset step mb-5 list-fulfillment normal-step\">\n\t<li >\n\tIn the request details, select the option <span class=\"highlight\">Initiate cooperation<\/span>. Then click on <span class=\"highlight\">Send reply<\/span>. The request status changes to <span class=\"highlight\">Confirmed<\/span>.<\/li><li >\n\tNow your customer needs to confirm the cooperation. Once this is done, you will see the customer under <span class=\"highlight\">My Network &gt; My Customers<\/span>.<\/li><\/ol>\n\t\t\t<\/div>\t<\/div>\n<\/section>\n<\/div><ol start=\"6\" class=\"mt--3 list-reset step mb-5 list-fulfillment normal-step\">\n\t<li >\n\tYou can now assign a warehouse to the customer and accept your first delivery.<\/li><\/ol><div class=\"mt-5 card\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-fulfillment\">\n\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t<span data-fa-transform=\"shrink-8\" class=\"fas fa-link fa-inverse\"><\/span>\n\t\t<\/span>\n\t\t\t<div class=\"card-body p-4\">\n\t\t<h4 class=\"d-flex align-items-center hl-wawi\" id=\"further-steps-of-the-setup\">Further steps of the setup <span id='anchor-further-steps-of-the-setup' data-href='#further-steps-of-the-setup' class='far fa-link' data-anchor><\/span><\/h4>\n<ul class=\"list-reset list-icons list-custom-square list-fulfillment\">\n\t\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/fulfilment-service-providers-with-jtl-wawi\/managing-returns\/\" title=\"Managing returns\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tManaging returns\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/fulfilment-service-providers-with-jtl-wawi\/1-registration-in-the-jtl-fulfillment-network-as-a-fulfilment-service-provider\/\" title=\"1 Registration in the JTL-Fulfillment\u00a0Network as a fulfilment service provider\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\t1 Registration in the JTL-Fulfillment\u00a0Network as a fulfilment service provider\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/fulfilment-service-providers-with-jtl-wawi\/2-saving-a-warehouse-profile-in-the-portal\/\" title=\"2. Saving a warehouse profile in the portal\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\t2. Saving a warehouse profile in the portal\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/fulfilment-service-providers-with-jtl-wawi\/3-setting-up-the-fulfilment-service\/\" title=\"3. Setting up the fulfilment service\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\t3. Setting up the fulfilment service\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/fulfilment-service-providers-with-jtl-wawi\/4-viewing-negotiating-and-authorising-requests\/\" title=\"4 Viewing, negotiating, and authorising requests\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\t4 Viewing, negotiating, and authorising requests\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/fulfilment-service-providers-with-jtl-wawi\/5-setting-up-shipping-methods\/\" title=\"5. Setting up shipping methods\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\t5. Setting up shipping methods\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/fulfilment-service-providers-with-jtl-wawi\/6-assigning-a-warehouse-to-a-seller\/\" title=\"6. Assigning a warehouse to a seller\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\t6. Assigning a warehouse to a seller\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/fulfilment-service-providers-with-jtl-wawi\/7-adapting-print-templates-for-the-seller\/\" title=\"7. Printing the merchant&#8217;s documents\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\t7. Printing the merchant&#8217;s documents\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/fulfilment-service-providers-with-jtl-wawi\/8-setting-up-amazon-seller-fulfilled-prime\/\" title=\"8. Setting up Amazon Seller Fulfilled Prime\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\t8. Setting up Amazon Seller Fulfilled Prime\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t<\/ul>\t<\/div>\n<\/div>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"Contents Contents Setting up Amazon Seller Fulfilled Prime Your task\/initial situation You work with merchants who sell via Amazon Seller <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-fulfilment-network\/fulfilment-service-providers-with-jtl-wawi\/7-adapting-print-templates-for-the-seller\/\">[...]<\/a>","protected":false},"author":2,"featured_media":0,"parent":190624,"menu_order":166,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-190615","page","type-page","status-publish","hentry","pages_category-jtl-ffn-fulfiller-ohne-wawi-einrichtung-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Viewing and authorising requests &#8211; 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