{"id":191257,"date":"2019-07-26T10:52:41","date_gmt":"2019-07-26T08:52:41","guid":{"rendered":"https:\/\/guide.jtl-software.com\/jtl-pos\/setup\/dialogue-box-manage-cancellation-reasons\/"},"modified":"2023-07-21T11:37:10","modified_gmt":"2023-07-21T09:37:10","slug":"dialogue-box-manage-cancellation-reasons","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/setup\/dialogue-box-manage-cancellation-reasons\/","title":{"rendered":"Dialogue box: Managing reasons for cancellations and returns"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-pos\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"mb-0 d-flex align-items-center hl-pos\" id=\"dialogue-box-managing-reasons-for-cancellations-and-returns\">Dialogue box: Managing reasons for cancellations and returns <span id='anchor-dialogue-box-managing-reasons-for-cancellations-and-returns' data-href='#dialogue-box-managing-reasons-for-cancellations-and-returns' class='far fa-link' data-anchor><\/span><\/h1><div class=\"mt-1 mb-5 mt-1 mb-5 d-print-none\">\n\t\t\t<small>Stand: JTL-POS Version 1.0.6.6<\/small>\n\t<\/div>\n\t<p>The <span class=\"highlight\">Manage reasons for cancellations\/returns<\/span> dialogue box can be reached via the menu <span class=\"highlight\">Settings<\/span> &gt; <span class=\"highlight\">Reasons for cancellations\/returns<\/span>.<\/p>\n\t<p>Reasons for cancellations and returns allow you to document why a receipt or line item was cancelled or returned. You can freely define cancellation or return reasons. For more information on this topic, click here: <span style=\"color: #336699;\"><a style=\"color: #336699;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/setup\/creating-cancellation-reasons-in-jtl-pos\/\">Creating reasons for cancellations and returns<\/a><\/span>.<\/p>\n<h2 class=\"d-flex align-items-center hl-pos\" id=\"managing-reasons-for-cancellations-and-returns\">Managing reasons for cancellations and returns <span id='anchor-managing-reasons-for-cancellations-and-returns' data-href='#managing-reasons-for-cancellations-and-returns' class='far fa-link' data-anchor><\/span><\/h2>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/manage-cancellations-jtl-pos-4.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/manage-cancellations-jtl-pos-4-1024x577.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/manage-cancellations-jtl-pos-4.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/manage-cancellations-jtl-pos-4-1024x577.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/manage-cancellations-jtl-pos-4-768x433.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"577\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/manage-cancellations-jtl-pos-4.png&quot;,&quot;w&quot;:1733,&quot;h&quot;:976}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<p><strong>List of reasons for cancellations\/returns: <\/strong>In the list, you can see all the reasons for cancellations and returns that you have created.<\/p>\n<hr  \/>\n\t<p><strong>Editing cancellation\/return reasons:<\/strong> Select one of the reasons to edit it. The <span class=\"highlight\">Create\/edit reason for cancellation\/return<\/span> dialogue box will open.<\/p>\n<hr  \/>\n\t<p><strong>Deleting reasons for cancellations and returns:&nbsp;<\/strong>Select and hold a reason for cancellation\/return to delete it. Before the reason for cancellation\/return is deleted, a pop-up will appear. Select <span class=\"highlight\">Yes<\/span> to confirm.<\/p>\n<hr  \/>\n\t<p><strong>\u201dCreate\u201d button (plus icon):&nbsp;<\/strong>Use this button to create a new reason for cancellation\/return. The <span class=\"highlight\">Create\/edit reason for cancellation\/return<\/span> dialogue box will open.<\/p>\n<hr  \/>\n\t<p><strong>Icons for cancellation\/return reasons: <\/strong>You can tell if it is a cancellation and\/or return reason by the icons next to the designation. If a&nbsp;<span class=\"highlight\">recycle bin icon<\/span>&nbsp;is displayed, then the reason is related to a cancellation. When an&nbsp;<span class=\"highlight\">arrow symbol<\/span>&nbsp;is visible, then the reason is related to a return. When both icons are visible, then the reason is related to both a cancellation and a return.<\/p>\n<h2 class=\"d-flex align-items-center hl-pos\" id=\"dialogue-box-editing-reasons-for-cancellations-and-returns\">Dialogue box: Editing reasons for cancellations and returns <span id='anchor-dialogue-box-editing-reasons-for-cancellations-and-returns' data-href='#dialogue-box-editing-reasons-for-cancellations-and-returns' class='far fa-link' data-anchor><\/span><\/h2>\t<p>In the <span class=\"highlight\">Create\/Edit reason for cancellation\/return<\/span> dialogue box, you can create a new reason for cancellations and returns, or edit an existing one.<\/p>\n\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/create-edit-cancellation-return-reasons-jtl-pos.png\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/create-edit-cancellation-return-reasons-jtl-pos-1024x575.png\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/create-edit-cancellation-return-reasons-jtl-pos.png 1600w,https:\/\/guide.jtl-software.com\/uploads\/create-edit-cancellation-return-reasons-jtl-pos-1024x575.png 1024w,https:\/\/guide.jtl-software.com\/uploads\/create-edit-cancellation-return-reasons-jtl-pos-768x431.png 640w\" width=\"1024\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"575\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/create-edit-cancellation-return-reasons-jtl-pos.png&quot;,&quot;w&quot;:1593,&quot;h&quot;:895}\" class=\"border-defaultgray border-w-1 border img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<h3 class=\"d-flex align-items-center hl-pos\" id=\"toolbar\">Toolbar <span id='anchor-toolbar' data-href='#toolbar' class='far fa-link' data-anchor><\/span><\/h3>\t<p><strong>\u201dSave\u201d button:&nbsp;<\/strong>Click on the button with the <span class=\"highlight\">check mark icon<\/span> to save all changes and exit Edit mode.<\/p>\n<hr  \/>\n\t<p><strong>\u201cCancel\u201d button:<\/strong> Click on the <span class=\"highlight\">cross icon<\/span> to discard all entered data, or to reset the changed data to its original value and exit Edit mode.<\/p>\n<h3 class=\"d-flex align-items-center hl-pos\" id=\"general\">General <span id='anchor-general' data-href='#general' class='far fa-link' data-anchor><\/span><\/h3>\t<p><strong>Name:&nbsp;<\/strong>Enter the name of your reason for cancellation\/return here. This will be recorded on the cancellation\/return document and recorded in the cash register log.<\/p>\n<hr  \/>\n\t<p><strong>Description:&nbsp;<\/strong>Enter a description in this field to specify when, for instance, the reason for cancellation\/return should apply.<\/p>\n<hr  \/>\n\t<p><strong>Sort number: <\/strong>Enter the sort number here. Use the sort number to specify the order in which the different reasons for cancellation are displayed in JTL-POS (1 = top). By default, the reasons for cancellation are displayed in the order in which they were created, except for when a sort number is not specified or has been entered more than once.<\/p>\n<h3 class=\"d-flex align-items-center hl-pos\" id=\"scope\">Scope <span id='anchor-scope' data-href='#scope' class='far fa-link' data-anchor><\/span><\/h3>\t<p>In this section, you can specify if a reason is associated with a cancellation, a return, or both a cancellation and a return.<\/p>\n\t<p><strong>Cancelled: <\/strong>If you enable this option, the reason can be selected for a cancellation.<\/p>\n<hr  \/>\n\t<p><strong>Return: <\/strong>If you enable this option, the reason can be selected for a return.<\/p>\n<div class=\"mt-5 d-print-none card\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-pos\">\n\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t<span data-fa-transform=\"shrink-8\" class=\"fas fa-link fa-inverse\"><\/span>\n\t\t<\/span>\n\t\t\t<div class=\"card-body p-4\">\n\t\t<p class=\"d-flex align-items-center hl-wawi h4\">Related topics<\/p>\n<ul class=\"list-reset list-icons list-custom-square list-pos\">\n\t\t<\/ul>\t<\/div>\n<\/div>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;][\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/setup\/dialogue-box-manage-cancellation-reasons\/\">[&#8230;]<\/a>","protected":false},"author":5,"featured_media":0,"parent":191137,"menu_order":367,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-191257","page","type-page","status-publish","hentry","pages_category-jtl-pos-en","pages_category-dialogfenster-pos-en","pages_category-stornogruende-pos-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dialogue box: Managing reasons for cancellations and returns &#8211; 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