{"id":224893,"date":"2023-07-31T08:45:39","date_gmt":"2023-07-31T06:45:39","guid":{"rendered":"https:\/\/guide.jtl-software.com\/refunding-returned-items-via-a-voucher-with-jtl-pos\/"},"modified":"2023-08-04T13:37:55","modified_gmt":"2023-08-04T11:37:55","slug":"refunding-returned-items-via-a-voucher-with-jtl-pos","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/refunding-returned-items-via-a-voucher-with-jtl-pos\/","title":{"rendered":"Refunding returned items via a voucher with JTL-POS"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-pos\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; width=&#8221;2\/3&#8243; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-pos\" id=\"refunding-returned-items-via-a-voucher-with-jtl-pos\">Refunding returned items via a voucher with JTL-POS <span id='anchor-refunding-returned-items-via-a-voucher-with-jtl-pos' data-href='#refunding-returned-items-via-a-voucher-with-jtl-pos' class='far fa-link' data-anchor><\/span><\/h1><div class=\"custom-box\">\n\t<div class=\"d-flex align-items-center mb-4\">\n\t\t\t\t\t\t\t<span class=\"mr-3 fa-stack flex-shrink-0 fa-1x\">\n\t\t\t<span class=\"fas fa-circle fa-stack-2x text-shaftblue\"><\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 fas fa-clipboard-list text-white fa-stack-1x\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\n\t\t<h3 class=\"mb-0 \" id=\"your-task-initial-situation\">Your task\/initial situation <span id='anchor-your-task-initial-situation' data-href='#your-task-initial-situation' class='far fa-link' data-anchor><\/span><\/h3>\t<\/div>\n\t<div class=\"box-content\">\n\t\t<span class=\"TextRun SCXW155173436 BCX8\" lang=\"en\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW155173436 BCX8\">You are already\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2 SCXW155173436 BCX8\">logged in to JTL-Vouchers<\/span><span class=\"NormalTextRun SCXW155173436 BCX8\">\u00a0and established a connection to JTL-POS. You would now like to create vouchers in JTL-POS.<\/span><\/span><span class=\"EOP SCXW155173436 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span>\t<\/div>\n<\/div>\n\t<p>If you have not yet connected JTL-Vouchers to JTL-POS, follow these instructions first: <span style=\"color: #336699;\"><a style=\"color: #336699;\" href=\"https:\/\/guide.jtl-software.com\/jtl-vouchers\/jtl-pos-mit-jtl-vouchers-verbinden\/\">Connecting JTL-Vouchers with JTL-POS<\/a><\/span>.<\/p>\n<p>For the multi-purpose voucher, you must have previously created a tax rate of 0%: <span style=\"color: #336699;\"><a style=\"color: #336699;\" href=\"https:\/\/guide.jtl-software.com\/en\/jtl-pos\/setup\/dialogue-box-manage-tax-rates\/\">Managing tax rates in JTL-POS<\/a><\/span>.<\/p>\n<p><strong><span class=\"TextRun SCXW176924461 BCX8\" lang=\"en\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW176924461 BCX8\">Multi-purpose\u00a0<\/span><\/span><\/strong><span class=\"TextRun SCXW176924461 BCX8\" lang=\"en\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW176924461 BCX8\">vouchers are usually sold at a tax rate of 0%, since their purpose is not specified and thus the tax to be paid cannot be determined at the time of sale. <\/span><\/span><strong><span class=\"TextRun SCXW176924461 BCX8\" lang=\"en\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW176924461 BCX8\">Single-purpose vouchers<\/span><\/span><\/strong><span class=\"TextRun SCXW176924461 BCX8\" lang=\"en\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW176924461 BCX8\">,\u00a0on the other hand, usually use a fixed tax rate, e.g. 7%, since later use is limited to specific services or items, so that the tax class to be used can be determined before redemption.\u00a0<\/span><\/span><span class=\"TextRun SCXW176924461 BCX8\" lang=\"en\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW176924461 BCX8\">In our description, we create a multi-purpose voucher<\/span><span class=\"NormalTextRun SCXW176924461 BCX8\">\u00a0<\/span><\/span><span class=\"TextRun SCXW176924461 BCX8\" lang=\"en\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW176924461 BCX8\">for free<\/span><\/span><span class=\"TextRun SCXW176924461 BCX8\" lang=\"en\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW176924461 BCX8\">\u00a0<\/span><span class=\"NormalTextRun SCXW176924461 BCX8\">use.<\/span><\/span><span class=\"EOP SCXW176924461 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-pos\"><\/span>\n\t\t\t<span class=\"media-content border-pos\">\n\t\n\t\t\t<span style=\"color: #336699;\"><strong>Please note:<\/strong><\/span> This description is only valid for JTL-POS StandAlone. If you use JTL-POS ERPConnected, you must create the voucher via JTL-Wawi and activate it via the respective sales platform. Please read: <span style=\"color: #f68b25;\"><a style=\"color: #f68b25;\" href=\"https:\/\/guide.jtl-software.com\/jtl-vouchers\/gutscheine-in-jtl-wawi-anlegen\/\">Creating vouchers in JTL-Wawi<\/a><\/span>.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<h2 class=\"d-flex align-items-center hl-pos\" id=\"step-1-creating-an-item-for-refunding-returns\">Step 1: Creating an item for refunding returns <span id='anchor-step-1-creating-an-item-for-refunding-returns' data-href='#step-1-creating-an-item-for-refunding-returns' class='far fa-link' data-anchor><\/span><\/h2><ol start=\"1\" class=\"list-reset step mb-5 list-pos normal-step\">\n\t<li class=\"media-single-line\">\n\tCreate an item for refunding returns. Please read: <a href=\"https:\/\/guide.jtl-software.com\/en\/creating-digital-vouchers-in-jtl-pos\/\"><span style=\"color: #336699;\">Creating digital vouchers<\/span><\/a>.<\/li><\/ol><h2 class=\"d-flex align-items-center hl-pos\" id=\"step-2-storing-the-item-in-the-vouchers-settings\">Step 2: Storing the item in the Vouchers settings <span id='anchor-step-2-storing-the-item-in-the-vouchers-settings' data-href='#step-2-storing-the-item-in-the-vouchers-settings' class='far fa-link' data-anchor><\/span><\/h2><ol start=\"1\" class=\"list-reset step mb-5 list-pos normal-step\">\n\t<li class=\"media-single-line\">\n\tOpen the menu and go to <span class=\"highlight\">Settings &gt; JTL-Vouchers<\/span>.<\/li><li class=\"media-single-line\">\n\tTo edit the settings, click on the <span class=\"highlight\">pen icon<\/span>.<\/li><li >\n\tTap on <span class=\"highlight\">Select item<\/span>.<\/li><li >\n\tThere, search for the item that you created in step 1.<\/li><li >\n\tSelect the item using <span class=\"highlight\">OK<\/span>.<\/li><li >\n\tSave the settings using the green <span class=\"highlight\">check mark<\/span>.<\/li><\/ol><h2 class=\"d-flex align-items-center hl-pos\" id=\"step-3-adjusting-the-print-template\">Step 3: Adjusting the print template <span id='anchor-step-3-adjusting-the-print-template' data-href='#step-3-adjusting-the-print-template' class='far fa-link' data-anchor><\/span><\/h2><ol start=\"1\" class=\"list-reset step mb-5 list-pos normal-step\">\n\t<li class=\"media-single-line\">\n\tAdjust the print template. Please read: <span style=\"color: #336699;\"><a style=\"color: #336699;\" href=\"https:\/\/guide.jtl-software.com\/jtl-vouchers\/scanbare-gutscheincodes-auf-kassenbons-ausgeben\/\">Issuing scannable voucher codes on receipts<\/a><\/span>.<\/li><\/ol><h2 class=\"d-flex align-items-center hl-pos\" id=\"step-4-returning-the-receipt\">Step 4: Returning the receipt <span id='anchor-step-4-returning-the-receipt' data-href='#step-4-returning-the-receipt' class='far fa-link' data-anchor><\/span><\/h2><ol start=\"1\" class=\"list-reset step mb-5 list-pos normal-step\">\n\t<li class=\"media-single-line\">\n\tOpen a paid receipt.<\/li><li class=\"media-single-line\">\n\tTap <span class=\"highlight\">Options &gt; Return receipt<\/span>.<\/li><li class=\"media-single-line\">\n\tMake all necessary settings regarding the return reason and the line items of the return.<\/li><li class=\"media-single-line\">\n\tThen activate the option <span class=\"highlight\">Pay out amount as voucher<\/span>.<\/li><li class=\"media-single-line\">\n\tJTL-POS now creates a new receipt and automatically adds the digital voucher. The voucher has the value of the previously selected line items.<\/li><li class=\"media-single-line\">\n\tGo to the payment screen with <span class=\"highlight\">Go to checkout<\/span>.<\/li><li class=\"media-single-line\">\n\tIf the amount is EUR\u202f0.00, the <span class=\"highlight\">Complete<\/span> button will be displayed instead of Cash. Tap <span class=\"highlight\">Complete<\/span>. The process is now complete.<\/li><\/ol><div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-pos\"><\/span>\n\t\t\t<span class=\"media-content border-pos\">\n\t\n\t\t\t<span style=\"color: #336699;\"><strong>Please note:<\/strong><\/span> <span class=\"TextRun SCXW39677216 BCX8\" lang=\"en\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW39677216 BCX8\">Updating of the voucher serial numbers is not yet automatic and must be triggered manually on a regular basis. This function will be submitted later in the course of the pilot phase.\u00a0<\/span><\/span><span class=\"EOP SCXW39677216 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span>\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<div class=\"d-print-none card\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-pos\">\n\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t<span data-fa-transform=\"shrink-8\" class=\"fas fa-link fa-inverse\"><\/span>\n\t\t<\/span>\n\t\t\t<div class=\"card-body p-4\">\n\t\t<h4 class=\"d-flex align-items-center hl-wawi\" id=\"related-topics\">Related topics <span id='anchor-related-topics' data-href='#related-topics' class='far fa-link' data-anchor><\/span><\/h4>\n<ul class=\"list-reset list-icons list-custom-square list-pos\">\n\t\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/redeeming-vouchers-in-jtl-pos\/\" title=\"Redeeming vouchers in JTL-POS\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tRedeeming vouchers in JTL-POS\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/en\/creating-digital-vouchers-in-jtl-pos\/\" title=\"Creating digital vouchers in JTL-POS\">\n\t\t\t\t\t<span class=\"list-icon fas fa-square\"><\/span>\t\t\t\t\tCreating digital vouchers in JTL-POS\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t<\/ul>\t<\/div>\n<\/div>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"Contents Contents Creating digital vouchers in JTL-POS Your task\/initial situation You are already logged in to JTL-Vouchers and established a <a href=\"https:\/\/guide.jtl-software.com\/en\/redeeming-vouchers-in-jtl-pos\/\">[...]<\/a>","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":125,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-224893","page","type-page","status-publish","hentry","pages_category-print-5-vouchers-webmanager-pos-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refunding returned items via a voucher with JTL-POS &#8211; 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