{"id":301662,"date":"2025-08-20T11:41:52","date_gmt":"2025-08-20T09:41:52","guid":{"rendered":"https:\/\/guide.jtl-software.com\/jtl-shop\/extending-the-online-shop\/detailed-description-jtl-returnless-plug-in\/"},"modified":"2025-08-21T09:43:16","modified_gmt":"2025-08-21T07:43:16","slug":"detailed-description-jtl-returnless-plug-in","status":"publish","type":"page","link":"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/extending-the-online-shop\/detailed-description-jtl-returnless-plug-in\/","title":{"rendered":"Detailed description: JTL Returnless plug-in"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<div id=\"toc\">\n\t<div class=\"card border-0 bg-rysywhite mt-0 mt-lg-5 mb-5 w-100\" data-toc-element>\n\t\t<div class=\"d-none d-lg-flex flex-column\">\n\t\t\t<span class=\"fa-layers mx-auto mt--4 fa-fw fa-3x text-shaftblue\">\n\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"font-weight-bold text-shaftblue text-center h5 mt-3 mb-0\">Contents<\/span>\n\t\t<\/div>\n\t\t<div class=\"d-block d-lg-none\">\n\t\t\t<a class=\"text-decoration-none card-header-link collapsed\" data-toggle=\"collapse\" href=\"#collapse-toc\" aria-expanded=\"false\" aria-controls=\"collapse-toc\">\n\t\t\t\t<div class=\"card-header d-flex bg-white align-items-center\" role=\"tab\" id=\"heading-toc\">\n\t\t\t\t\t<span class=\"h4 mb-0 d-flex align-items-center\">\n\t\t\t\t\t\t<span class=\"fa-layers fa-fw fa-2x mr-2 text-shaftblue\">\n\t\t\t\t\t\t\t<span class=\"fas fa-circle\"><\/span>\n\t\t\t\t\t\t\t<span class=\"fas fa-inverse fa-list-ul\" data-fa-transform=\"shrink-8\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span>Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"flex-shrink-0 ml-auto fas fa-caret-down text-gray\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t<div id=\"collapse-toc\" class=\"collapse show\" data-parent=\"#toc\" role=\"tabpanel\" aria-labelledby=\"heading-toc\">\n\t\t\t<div class=\"card-body p-4 table-of-content\">\n\t\t\t\t<ul data-toc-headings=\"h2,h3\" data-toc class=\"list-shop\"><\/ul>\n\t\t\t<\/div>\n\t    <\/div>\n\t<\/div>\n<\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: &#8220;12&#8220;, &#8220;order-lg&#8220;: &#8220;1&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;]<h1 class=\"d-flex align-items-center hl-shop\" id=\"detailed-description-jtl-returnless-plug-in\">Detailed description: JTL Returnless plug-in <span id='anchor-detailed-description-jtl-returnless-plug-in' data-href='#detailed-description-jtl-returnless-plug-in' class='far fa-link' data-anchor><\/span><\/h1>\t<p>On this page, you will find a detailed description of the functions in the <span class=\"highlight\">JTL Returnless<\/span> plug-in. You can reach this area in the back end of your JTL-Shop via <span class=\"highlight\">Plug-ins &gt; Installed plug-ins &gt; JTL Returnless<\/span>. It includes the tabs <span class=\"highlight\">API key, Shortcodes, Settings<\/span> and <span class=\"highlight\">Documentation<\/span>.<\/p>\n<h2 class=\"d-flex align-items-center hl-wawi\" id=\"tab-api-key\">Tab: API key <span id='anchor-tab-api-key' data-href='#tab-api-key' class='far fa-link' data-anchor><\/span><\/h2>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/tab-api-key-jtl-returnless-plugin-7.jpg\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/tab-api-key-jtl-returnless-plugin-7.jpg\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/tab-api-key-jtl-returnless-plugin-7.jpg 1600w,https:\/\/guide.jtl-software.com\/uploads\/tab-api-key-jtl-returnless-plugin-7-1024x359.jpg 1024w,https:\/\/guide.jtl-software.com\/uploads\/tab-api-key-jtl-returnless-plugin-7-768x269.jpg 640w\" width=\"1955\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"685\" alt=\"tab-api-key-jtl-returnless-plugin-7\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/tab-api-key-jtl-returnless-plugin-7.jpg&quot;,&quot;w&quot;:1955,&quot;h&quot;:685}\" class=\"border-defaultgray border-xl-w-1 border-xl img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<p><strong>API key:<\/strong> Into the field, enter an API key that you created in your customer account in Returnless. For more information on this topic, click here: <span style=\"color: #5cbcf6;\"><a style=\"color: #5cbcf6;\" href=\"https:\/\/guide.jtl-software.com\/jtl-shop\/shop-erweitern\/jtl-returnless-plugin-installieren\/#api-key-in-returnless-erstellen\">Creating an API key in Returnless<\/a><\/span>.<\/p>\n<hr  \/>\n\t<p><strong>Disconnect:<\/strong> Click on this button to disconnect Returnless from your JTL-Shop. This button is only visible if there is an active connection between Returnless and JTL-Shop.<\/p>\n<hr  \/>\n\t<p><strong>Edit return policy:<\/strong> Click on the link to edit the return policy of your online shop. By default, the return policy is displayed in the footer of your online shop under <span class=\"highlight\">Legal information<\/span>.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><strong>Detail:<\/strong><\/span> You can also edit the return policy under <span class=\"highlight\">View &gt; Custom contents &gt; Pages &gt; Legal information<\/span>.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<hr  \/>\n\t<p><strong>Open Returnless account:<\/strong> Click on this button to be redirected to your Returnless customer account. This button is only visible if there is an active connection between Returnless and JTL-Shop.<\/p>\n<h2 class=\"d-flex align-items-center hl-shop\" id=\"tab-shortcodes\">Tab: Shortcodes <span id='anchor-tab-shortcodes' data-href='#tab-shortcodes' class='far fa-link' data-anchor><\/span><\/h2>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/tab-shortcodes-jtl-returnless-plugin-2.jpg\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/tab-shortcodes-jtl-returnless-plugin-2.jpg\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/tab-shortcodes-jtl-returnless-plugin-2.jpg 1600w,https:\/\/guide.jtl-software.com\/uploads\/tab-shortcodes-jtl-returnless-plugin-2-1024x570.jpg 1024w,https:\/\/guide.jtl-software.com\/uploads\/tab-shortcodes-jtl-returnless-plugin-2-768x428.jpg 640w\" width=\"1928\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"1074\" alt=\"tab-shortcodes-jtl-returnless-plugin-2.\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/tab-shortcodes-jtl-returnless-plugin-2.jpg&quot;,&quot;w&quot;:1928,&quot;h&quot;:1074}\" class=\"border-defaultgray border-xl-w-1 border-xl img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<h3 class=\"d-flex align-items-center hl-shop\" id=\"pane-a-entries\">Pane A: Entries <span id='anchor-pane-a-entries' data-href='#pane-a-entries' class='far fa-link' data-anchor><\/span><\/h3>\t<p><strong>Total entries:<\/strong> Total number of shortcodes that you have created in the JTL Returnless plug-in.<\/p>\n<hr  \/>\n\t<p><strong>Entries per page:<\/strong> Number of shortcodes displayed in the overview.<\/p>\n<h3 class=\"d-flex align-items-center hl-shop\" id=\"pane-b-shortcodes\">Pane B: Shortcodes <span id='anchor-pane-b-shortcodes' data-href='#pane-b-shortcodes' class='far fa-link' data-anchor><\/span><\/h3>\t<p><strong>Return form name (Returnless):<\/strong> In this column, you can see the name of the return form that you have assigned in Returnless.<\/p>\n<hr  \/>\n\t<p><strong>Shortcode:<\/strong> In this column, you can see the shortcode that you created for the return form in the JTL Returnless plug-in. Click on the shortcode to copy it to the clipboard. For example, you can include the shortcode in your return policy to link the return form for your customers. For more information on this topic, click here: <span style=\"color: #5cbcf6;\"><a style=\"color: #5cbcf6;\" href=\"https:\/\/guide.jtl-software.com\/jtl-shop\/shop-erweitern\/shortcodes-im-jtl-returnless-plugin-erstellen\/#retourenformulare-in-der-rueckgaberichtlinie-einfuegen\">Inserting return forms in the return policy<\/a><\/span>.<\/p>\n<hr  \/>\n\t<p><b>Returnless ID:\u00a0<\/b>In this column, you can see the ID of the return form that was assigned by Returnless. The content of this column is filled in automatically and cannot be edited.<\/p>\n<hr  \/>\n\t<p><b>Pen icon:\u00a0<\/b>Click on the pen icon to edit the shortcode.<\/p>\n<h3 class=\"d-flex align-items-center hl-shop\" id=\"pane-c-toolbar\">Pane C: Toolbar <span id='anchor-pane-c-toolbar' data-href='#pane-c-toolbar' class='far fa-link' data-anchor><\/span><\/h3>\t<p><strong>Select all:<\/strong> Activate this check box to select all entries.<\/p>\n<hr  \/>\n\t<p><strong>Delete:<\/strong> Select the check box of an entry and click this button to delete the selected entry.<\/p>\n<hr  \/>\n\t<p><strong>Create:<\/strong> Click on this button to create a new shortcode for a Returnless return form.<\/p>\n<hr  \/>\n\t<p><strong>Edit return policy:<\/strong> Click on the link to edit the return policy of your online shop. By default, the return policy is displayed in the footer of your online shop under <span class=\"highlight\">Legal information<\/span>.<\/p>\n<div class=\"media-object media-object-border d-flex align-items-top\">\n\t\n\t\t\n\t\t<span class=\"mt-1 mr-3 flex-shrink-0 far fa-info-circle fa-2x columnsize-fa-2x text-shop\"><\/span>\n\t\t\t<span class=\"media-content border-shop\">\n\t\n\t\t\t<span style=\"color: #5cbcf6;\"><strong>Detail:<\/strong><\/span> You can also edit the return policy under <span class=\"highlight\">View &gt; Custom contents &gt; Pages &gt; Legal information<\/span>.\t\t\t<\/span>\n\t\n\t<\/div>\n\n\n<h2 class=\"d-flex align-items-center hl-shop\" id=\"tab-settings\">Tab: Settings <span id='anchor-tab-settings' data-href='#tab-settings' class='far fa-link' data-anchor><\/span><\/h2>\t\t\t\t\t\t<div data-gallery>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/uploads\/tab-settings-jtl-returnless-plugin-3.jpg\" itemprop=\"contentUrl\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/guide.jtl-software.com\/uploads\/tab-settings-jtl-returnless-plugin-3.jpg\" srcset=\"https:\/\/guide.jtl-software.com\/uploads\/tab-settings-jtl-returnless-plugin-3.jpg 1600w,https:\/\/guide.jtl-software.com\/uploads\/tab-settings-jtl-returnless-plugin-3-1024x406.jpg 1024w,https:\/\/guide.jtl-software.com\/uploads\/tab-settings-jtl-returnless-plugin-3-768x304.jpg 640w\" width=\"1930\" sizes=\"auto, (max-width: 20em) 30vw, (max-width: 30em) 60vw, (max-width: 40em) 90vw\" height=\"765\" alt=\"tab-settings-jtl-returnless-plugin-3\" data-pswp=\"{&quot;src&quot;:&quot;https:\\\/\\\/guide.jtl-software.com\\\/uploads\\\/tab-settings-jtl-returnless-plugin-3.jpg&quot;,&quot;w&quot;:1930,&quot;h&quot;:765}\" class=\"border-defaultgray border-xl-w-1 border-xl img-fluid mb-5\">\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<p><strong>Show return form link in order details:<\/strong> Specify whether to display a link to the return form in the order details. This way, your customers can start the returns process more easily. Logged-in customers can view the order details in their customer account under <span class=\"highlight\">My orders<\/span>. Customers without a customer account receive a link to the order details in the order confirmation email.<\/p>\n<hr  \/>\n\t<p><strong>Display shortcode forms with formatting: <\/strong>Specify whether to display Returnless return forms embedded via a shortcode with predefined formatting. If you want to customise the formatting, we recommend choosing the option <span class=\"highlight\">No<\/span>.<\/p>\n<hr  \/>\n\t<p><strong>Save: <\/strong>Click on the button to save your settings.<\/p>\n<h2 class=\"d-flex align-items-center hl-shop\" id=\"tab-documentation\">Tab: Documentation <span id='anchor-tab-documentation' data-href='#tab-documentation' class='far fa-link' data-anchor><\/span><\/h2>\t<p>In this tab you will find links to the various JTL-Guide pages on the topic of the JTL Returnless plug-in. Click on a link to open the page in the JTL-Guide.<\/p>\n[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column width=&#8221;1\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;order-md&#8220;: &#8220;1&#8220;, &#8220;col-lg&#8220;: &#8220;4&#8220;, &#8220;order-lg&#8220;: &#8220;12&#8220;}&#8221; advanced=&#8221;{&#8220;class&#8220;: &#8220;&#8220;, &#8220;hash&#8220;: &#8220;&#8220;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243; responsive=&#8221;{&#8220;col&#8220;: &#8220;12&#8220;, &#8220;col-md&#8220;: &#8220;8&#8220;, &#8220;order-md&#8220;: <a href=\"https:\/\/guide.jtl-software.com\/en\/jtl-shop\/extending-the-online-shop\/detailed-description-jtl-returnless-plug-in\/\">[&#8230;]<\/a>","protected":false},"author":25,"featured_media":0,"parent":187882,"menu_order":284,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"tags":[],"class_list":["post-301662","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Detailed description: JTL Returnless plug-in &#8211; 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