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Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.

Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.

Contents

JTL-Issue Tracker

What is the JTL-Issue Tracker?

The JTL-Issue Tracker is a ticket system that can be viewed from the outside. Developers capture activities, developments and ideas in form of tickets in it, even those that are brought to us by you.

Each ticket includes a specific topic and is uniquely identified by the ticket ID. This offers you the opportunity to track the solution of bugs and to experience how new ideas are developed, prepared and realised.

An integrated comment functionality enables you to participate actively in the processes. In addition, you can vote for a ticket with just one click. This can lead to an increase in the priority of the ticket and thus to a faster implementation of ideas.

All tickets that are published in the JTL-Issue Tracker are visible to the public. In order to be able to track and comment tickets or to vote for a ticket, you require your login credentials for the JTL-Customer Centre.

Registration

Would you like to track the current status of tickets you are interested in, actively participate in processes using the comment function or vote for a ticket? Then you only require the login credentials (email address and password) you are registered with in the JTL-Customer Centre to sign in to the JTL-Issue Tracker.

If you do not yet have login credentials for the JTL-Customer Centre, you can register using the following link:

JTL-Customer Centre: kundencenter.jtl-software.de

You find the JTL-Issue Tracker under the following ink: issues.jtl-software.de

You can sign in on the homepage of the JTL-Issue Tracker as well as in the ticket overview, which you can reach by clicking on one of the areas JTL-Wawi, JTL-Shop or JTL-Connector. Click Login at the top right, to open the login window, where you can sign in with the same login credentials you use for the JTL-Customer Centre.

After login on the start page, you will be guided directly to the ticket overview.

Ticket overview

The ticket overview shows all tickets. You can search and filter for specific tickets and open the ticket details to view particulars and comments.

Ticket overview in detail

In the following, please find a description of the most important columns of the ticket overview:

Type

Tickets are classified into the types Bug, Story/Feature and Idea. Bug: Tickets of the type Bug contain tasks that are used to correct errors. Story/Feature: Tickets of the type Story/Feature contain suggestions for new functions or improvements whose realisation is already scheduled in the development. Idea: Tickets of the type Idea contain suggestions for new functions whose realisation has not yet been scheduled. The more votes are received for a ticket of the type Idea, the more likely that this idea will be considered in the development and realised.

ID

Unique ID to identify the ticket. In contrast to the title of the ticket, the ID cannot be changed.
To open the ticket details click on the ticket ID.
If you have any questions on a ticket, please always specify the ID if possible.

Priority

The priority indicates the importance a ticket is handled with. The higher the priority, the faster the realisation.

Target version

The Target Version column provides information on the software version from which new features are available. The target version will be published at the latest when Solved status is defined for a ticket.

Status

All: All tickets are displayed no matter of their status. Open: Shows all tickets already created but not yet processed. Tickets with Open status can change to one of the following statuses: In progress: The ticket is currently being realised. Rejected Unfortunately, we cannot realise tickets with this status. A reason can be found in the comments. Solved: Tickets with this status have already been processed. New features were implemented or a bug was fixed. Please note the target version specified in the ticket overview in order to find out from which product version the changes will be available in our software. More statuses Tickets having one of the following statuses are to be realised in the future. The three statuses Short-term, Medium-term, Future are for prioritisation. Also with these tickets your vote can contribute to give the ticket a higher priority and to process the ticket faster.

The JTL-Issue Tracker provides a free text search and various filters. You can combine the filters to limit the results in the ticket overview.

Search: In the Search field, you can search specifically for a ticket using a unique ID or a unique title. In addition, you can search for specific terms contained in the title of a ticket, for example, Workflow action. The ticket overview then shows all tickets including the term Workflow action in their title.

Filter: Project

All: The results in the ticket overview show tickets from all projects, i.e. from the areas JTL-Wawi, JTL-Shop and JTL-Connector.

JTL-Wawi: The results in the ticket overview contain only tickets that are assigned to the project JTL-Wawi. The JTL-Wawi project contains also all tickets for JTL-WMS, JTL-WMS Mobile, JTL-Shipping and JTL-eazyAuction. The filter JTL-Wawi activates the additional filter Version that enables you to filter the results in the ticket overview by a specific version of JTL-Wawi as well as the filter Components that allows displaying tickets for specific components, such as the item management or also for JTL-WMS, JTL-Shipping etc.

JTL-Shop: The results in the ticket overview contain only tickets that are assigned to the project JTL-Shop. The filter JTL-Shop activates the additional filters Version and Components. Version: You can limit the results of the ticket overview by versions of JTL-Shop. Components: You can limit the results of the ticket overview by components of JTL-Shop.

JTL-Connector: The results in the ticket overview contain only tickets that are assigned to the project JTL-Connector. The filter JTL-Wawi activates the additional filter Components that enables you to filter the results in the ticket overview by components and specific Connectors.

Filter: Type This filter function lets you display all tickets of a specific ticket type in the ticket overview.

Filter: Status Here you can filter the tickets by different statuses.

Adding comment to ticket

Would you like to give us feedback on an existing ticket or contribute ideas to a ticket? Then you can use the comment function.

The comment function is available as soon as you log in to the JTL-Issue Tracker.

Comments are public and therefore also visible to users who are not logged in. Your comment is published with your first name and the last letter of your last name, for example John S.

Log in to the JTL-Issue Tracker with your email address and your password.
Click on the ticket ID to open the ticket details you want to comment.
Enter your comment in the text field in the Add Comment area.
Click Save.

Inappropriate content, spam as well as non-topic comments will be deleted.

Voting for a ticket

You like an idea or a feature? Then vote for this ticket in the JTL-Issue Tracker and increase the priority of the ticket. Tickets with many votes get a higher priority than tickets with only a few votes.

Click on the ticket ID to open the ticket details.
Click Vote button at the right bottom.

The button changes to display Already voted. As a result, you always know the tickets you have already voted for.

Monitoring the ticket status

Would you like to keep track of tickets that are of particular interest to you? To make it easier for you to track the status of tickets that are of particular interest to you, you can monitor them. As soon as the status of a tickets you monitor changes, will receive an email to the email address stored in the JTL-Customer Centre. The email contains a link that enables you to view the ticket in the JTL-Issue Tracker.

Log in to the JTL-Issue Tracker with your email address and your password.
Click on the ticket ID to open the ticket details.
Click Monitor ticket button.

The button changes to display Do not monitor ticket anymore.

No longer monitoring a ticket

Click Do not monitor ticket anymore button if you do not want to keep track of a ticket you are monitoring and do not want to receive notifications of status changes anymore.

Reporting an error/a bug

If you have a fee-based JTL product, you can create a support ticket in the JTL-Customer Centre as usual by specifying the product and a meaningful description. Alternatively, you can inform us about possible bugs in the JTL-Forum.
JTL-Customer Centre
JTL-Forum: https://forum.jtl-software.de

Proposing new functions/features

You have an idea for a new function? You can also create a ticket in the JTL-Customer Centre by specifying the product and a meaningful description. If not otherwise possible, you can also post suggestions in our JTL-Forum. Features and functions that may be of interest to many or our customers will be created as a ticket and published in the JTL-Issue Tracker.
JTL-Customer Centre
JTL-Forum: https://forum.jtl-software.de