Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
Note: On 01/09/2024, JTL will introduce new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers are automatically switched to the package configuration that best matches their current contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you in your edition as of 01/09/2024. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. In our FAQ you will find frequently asked questions about our new product editions.
Adjusting the cross-selling settings
Your task/initial situation
You want to cross-sell to your customers during the sale and make appropriate suggestions about what they could buy in addition. You have already stored suitable items in JTL-Wawi (see: Setting up cross-selling in JTL-Wawi). In addition, you want to make suggestions to your customers that reflect the buying behaviour of your other customers.
Cross-selling on the item detail pages
- Log in to the back end of JTL-Shop with your admin access data.
- In the back end of JTL-Shop, go to View > Standard views > Item detail page.
Here you will find two options for cross-selling:
- Set one or both options to Yes to display the cross-selling items under an item. If necessary, decide on the number of items displayed.
In your online shop, the result will look something like this:
Cross-selling in the basket
In addition to cross-selling under an item, you can also have cross-selling items displayed during the checkout process.
- In the back end of JTL-Shop, go to View > Standard views > Order process to open the page Basket/Checkout.
In the basket pane, you will find the two options for cross-selling:
- Set the option Show cross-selling in basket to Yes and define how many items you want your customers to see.
In your online shop, the result will look something like this once a customer opens their basket:
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