Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
Role change in JTL-FFN
Your task/initial situation
You are registered as a fulfilment service provider in JTL-FFN and would like to change roles to merchant or have both roles.
Changing roles in JTL-FFN
On this page, we describe how to change roles in JTL-FFN.
Please note: All active cooperations with merchants must be cancelled before you can change your role.
- Log in to the FFN Portal with your access data. You will now see your dashboard.
- Open your account section and select My account from the drop-down menu.
- To change roles, click Change next to Roles.
Please note: It is only possible to delete a role when there are no active cooperations with a merchant.
- The role selection opens as it did during registration. You can now change roles from fulfilment service provider to merchant or select both roles. If you already have both roles, you can also delete one.
- Then click Confirm selection to finalise the change. It is active immediately.