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Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.

Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.

Contents

Confirm shipment to customer

Your task/initial situation

Your fulfilment service provider confirms that they have shipped a sales order. You would now like to inform your customer that the goods are on their way.

The customer is usually notified automatically via your standard processes, provided that:

the shipping method contains the information that a shipping notification is to be sent by email. JTL-Wawi sends the notification as soon as the package is marked as “Shipped”.
you have set up a JTL-Workflow that informs customers about the shipment.
your customer has placed an order via an online shop (e.g. via JTL-Shop) or a marketplace. Usually, they will also be informed via this channel when the order has been shipped. This normally happens after the next online shop synchronisation or synchronisation of JTL-eazyAuction with JTL-Wawi.

Notes on tracking

You must assign your JTL-Wawi shipping methods to the FFN shipping methods of your fulfilment service provider. For more information, please go to Setting up shipping methods. You don’t have to worry if your fulfilment service provider spontaneously changes their shipping service provider during delivery. The JTL-Fulfillment Network automatically transmits the correct tracking data and assigns it to the correct shipping methods.

All you need to do is to correctly enter the shipping service provider in the shipping methods that you use for shipping fulfilment sales orders. These shipping methods should have already been correctly matched to the FFN shipping methods. The relevant data are the eBay and Amazon Carrier Codes and the information under Tracking.