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Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.

Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.

Remote Desktop Hosting

Contents

Please note: We are offering JTL-Wawi Hosting for existing customers only. New customers can use JTL-Wawi Cloud, which offers many other options alongside operating JTL-Wawi via RDP. For more information on JTL-Wawi Cloud, please go here.

What is Remote Desktop Hosting (RDP)?

This page refers to the hosting of your JTL-Wawi database. You can find information on hosting JTL-Shop here: JTL-Shop Hosting.

With JTL-Wawi Hosting (as opposed to JTL-Shop Hosting), both JTL-Wawi and the JTL-Wawi database are installed on one of JTL’s high-performance servers. All workstations in your company establish an online connection to our servers via Remote Desktop Protocol (RDP). This approach allows for the highest possible flexibility. You can access your data from anywhere. The requirement for this is an internet connection (DSL 6000 or more recommended) and an end device on which an RDP client can be installed (e.g. Windows or Linux computer, Mac, Android tablet, etc.).

Please note: JTL-Wawi Hosting is configured in such a way that it creates regular backups of the complete server as well as the database of JTL-Wawi. You can modify the database backup yourself. Please also read our FAQs on this topic: FAQs about JTL-Wawi Hosting.

Procedure

Apply for JTL-Wawi Hosting via the following link.

Please note that at least a DSL 6000 connection is required on your part to enable smooth operation.

Select one of the JTL-Wawi Hosting options and click Zur Bestellung (Go to order). Complete the ordering process.

The processing of your hosting request usually takes two workdays.

Transferring the database or creating a new one

In the application form, you have the option to choose between a database transfer or creating a new one.

Option 1: New system You are not yet working with JTL-Wawi or are planning new projects in your company. For this reason, you should select New system. You will be provided with JTL-Wawi Hosting, including a new database.
Option 2: Database transfer Select the option Datenbankübernahme (Database transfer) if you are already working with JTL-Wawi and would like to expand your company structure to include location-independent workstations. After setting up the server, you will receive access data and a request to make your database available via FTP.

Carrying out a data transfer

The data transfer can be broken down into the following steps:

a) Make an appointment After you have received your access data, make an appointment to transfer the database. For this purpose, you will be contacted by our JTL-Wawi Hosting team.
b) Create a database backup Create a backup of your database. For a detailed description of how to create a database back up, click the following link.
c) Provide the database via FTP Please compress the backup file with a zip programme before sending it to us. It is necessary that you make the created backup available to us. Generally, we recommend using FTP (File Transfer Protocol) combined with a web space (online storage space) for this purpose. If you do not have access to an online storage space, please ask us to provide you with temporary access to one. We recommend the free FTP tool Filezilla to make your database available to us. After you have installed Filezilla, proceed as follows.

First set the transfer type to Binary under Transfers > Default transfer types > Binary.

Now log in to your online storage space (web space) with your access data.

Once you are connected, your online storage space is on the right and your folder structure is on the left.

On the left-hand side, change to the directory in which your backup is stored. This is usually the directory: C:\Program Files\Microsoft SQL Server\MSSQL12.JTLWAWI\MSSQL\Backup\. The number in the path may change depending on the version of the Microsoft SQL Server used. On the right-hand side, select the directory in which the backup is to be saved.

Now right-click on the backup file and select Upload from the context menu. After the database has been uploaded, we will need your FTP access data. As soon as we have completed the data transfer, you will receive a confirmation of the successful database transfer.

Connecting to JTL-Wawi Hosting

The last step in using your JTL-Wawi Hosting is to set up the connection. This is highly dependent on which device and which operating system you are using. For each system, there can be different solutions. In the following, we will show you how to connect using a Windows computer without installing additional software.

As soon as your JTL-Wawi Hosting has been set up, you will receive an email containing your access data.

The following user data is included in the email with the access data.

IP address: The IP address of the server. Generally, the IP address must be entered first in an RDP programme.
Benutzername (Username) (example: jwinkel)
Passwort (Password) (example: dnKJhashdf)

Important note: The access data from the email is the only access data to the system known to us. If you change it, we have no way of accessing the system. You should therefore keep the changed access data safe, so that you still have access to your JTL-Wawi Hosting anytime.

Open the Remote Desktop Connection program from the Windows Start menu.
Click on the button Optionen einblenden (Show Options). The login settings for the Remote Desktop Connection open.
Under Computer, enter the IP address that was sent to you via email. Under Benutzername (Username), enter the username that was sent to you. Then click on Verbinden (Connect).

Enter your password in the following window. A connection to your JTL-Wawi hosting will then be established.

You can now work on the connected computer as usual and start JTL-Wawi, for example.

Access data to the JTL-Wawi database: The access data we store for the JTL-Wawi database on your JTL-Wawi Hosting is randomly generated. You will find this data on your desktop when you log in for the first time. The file name is “JTL-DB”. Important: Please save this data in a safe place and/or print it out. We do not store this data separately.