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Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.

Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.

Contents

Adjusting the cross-selling settings

Your task/initial situation

You want to cross-sell to your customers during the sale and make appropriate suggestions about what they could buy in addition. You have already stored suitable items in JTL-Wawi (see: Setting up cross-selling in JTL-Wawi). In addition, you want to make suggestions to your customers that reflect the buying behaviour of your other customers.

Cross-selling on the item detail pages

Log in to the back end of JTL-Shop with your admin access data.
In the back end of JTL-Shop, go to View > Standard views > Item detail page.

Here you will find two options for cross-selling:

Show default cross-selling: This type of cross-selling is set manually in JTL-Wawi and is always displayed exactly as you specified it.
Show “Others also bought”: This type of cross-selling is generated dynamically with each sale in your online shop. The baskets of your customers are analysed and the items that were most frequently purchased together with the displayed item are displayed.

Here you select whether and how which type of cross-selling is displayed in JTL-Shop 5.

Set one or both options to Yes to display the cross-selling items under an item. If necessary, decide on the number of items displayed.

In your online shop, the result will look something like this:

Cross-selling in the basket

In addition to cross-selling under an item, you can also have cross-selling items displayed during the checkout process.

In the back end of JTL-Shop, go to View > Standard views > Order process to open the page Basket/Checkout.

In the basket pane, you will find the two options for cross-selling:

Show cross-selling in basket: Ensures that items that have also been purchased by other customers in combination with the items in the shopping basket are displayed during checkout.
Number of cross-selling items in basket: Sets how many items are offered to the customer during checkout.

Setting up cross-selling in the basket for JTL-Shop 5

Set the option Show cross-selling in basket to Yes and define how many items you want your customers to see.

In your online shop, the result will look something like this once a customer opens their basket: