Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.
File system
Your task/initial situation
You would like to upload an extension for JTL-Shop 5. However, the upload fails due to missing write permissions. You therefore want to configure an alternative access.
Configuring an alternative access
Depending on the provider of your web server, it is possible that write permissions for certain folders are missing and therefore problems occur when uploading extensions that you have purchased from the JTL-Extension Store. On the File system page, you can set up an alternative connection (FTP or SFTP), which can then be used to connect to the JTL-Extension Store.
- Log in to the admin back end of your online shop.
- Navigate to Administration > System > File system.
- Under Adapter, select one of the other two options that are not Local. Contact your hosting provider to find out whether you should use FTP or SFTP. There you will also receive the necessary access data.
- Under Timeout, enter after how many seconds the upload of an extension should be aborted.
- Enter the access data you have received for either FTP or SFTP under FTP connection or SFTP connection respectively.
Note: With SFTP, the private key is usually used instead of a password. If the private key requires entering a password, this is the same password as for the SFTP user. The private key should never be kept inside the online shop directory. If you require any assistance, please contact our customer support.
- For Path to online shop, enter the path starting from the configured root path of the adapter selected above.
- Then click on Test to check the connection.
- Click on Save apply the changes.
