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Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.

Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.

Contents

Activating new customers in JTL-Shop

Your task/initial situation

A new customer who does not exist in JTL-Wawi yet has made a purchase in your online shop.

Activating new customers

In JTL-Wawi, open the Platforms area and scroll down to Online shop > New customers. The new customer overview opens.

Adding new customers

This list shows all new customers who have registered for your online shop and have not ordered anything yet. For more information on this topic, please go to the Customer management documentation.

Select the customer you want to add to JTL-Wawi. You can select multiple customers with the Shift key pressed and all customers are selected by pressing Ctrl + A.
Then click Activate.

JTL-Wawi checks whether the customers already exist by comparing the data records (e.g. last names, streets, postal codes). If any matches are found, a dialogue opens in which you can review the entries and decide which fields should be used for the consolidated data sets.

If you select Match automatically, the dialogue will no longer be displayed and the data sets are combined automatically.

If you select the third option, data sets are only compared on the basis of their email address and the dialogue does not open. If the email addresses do not exist yet, new customers are created.