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Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.

Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.

Contents

Country administration

Your task/initial situation

You want to add countries in JTL-Shop or specify for individual online shops whether a country can be selected as a billing country.

Via the country administration you can manage the countries used in JTL-Shop. Here you can create new countries and specify whether existing countries can be chosen by customers as billing countries. In addition, you can see which countries are currently available as destination countries and determine whether indicating the federal state is mandatory.

Adding countries

In rare cases, you may need to create a new country. If you add a country to JTL-Shop, this country must also be created in JTL-Wawi. Go here for more information on how to create a country in JTL-Wawi. The following steps explain the process in JTL-Shop.

Log in to the admin back end of JTL-Shop.
Open Administration > Shipments > Country manager.
Select Create. The Add country page opens.
Enter the official two-digit ISO country code of the new country (DE for Germany, IN for India, TR for Turkey, etc.).
If you are working with both German and English in JTL-Wawi and JTL-Shop, under German and English, enter the name of the country as it is also stored in the Name and Name (English) fields of the JTL-Wawi country administration.

Please note: The names in German and English are not displayed in the online shop but are used exclusively for correct communication with JTL-Wawi. The country name displayed in the online shop is automatically generated using the ISO code for all languages created in JTL-Shop.

Specify whether the country is a member of the EU and on which Continent it is located.
Select whether the country can be selected by customers as the Billing country.
Specify whether the specification of the Federal state is mandatory for this country. For some countries, such as the USA, this information can be important for shipping.
Save your entries by clicking Save.

Editing existing countries

Click on the Edit icon in the overview of the countries behind the respective country.

Country administration Edit country Jtl Shop

Make the changes to the required information. You cannot edit the ISO code.
Save the changes.

Selectable as destination country

In the overview, in the Selectable as destination country column, you can select whether the respective country is currently available as a possible destination country in a shipping method. You can add countries to a shipping method under Administration > Shipments > Shipping methods as a possible destination country.

Billing country and destination country

If you add a possible destination country to a shipping method, this country is automatically also stored as a possible billing country in the country administration.

If a destination country is removed from a shipping method and it is no longer included in any other shipping method as a possible destination country, this country will also be deactivated as a selectable billing country.

However, you can edit the respective country at any time in the country administration and thus, for example, allow more possible billing countries than destination countries. To do this, simply manually adjust the setting Selectable as billing country.