Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.
Setting up island surcharges
Your task/initial situation
You ship your items with a shipping service provider that offers different conditions depending on the postal code area of the destination country. This could be the case with the German islands, for example.
Setting up island surcharges
In JTL-Shop you can define surcharges for individual postal code areas per shipping method. You can store individual postal codes as well as ranges of postal codes.
- First create a shipping method. Go to help pages for setting up shipping methods
- Switch to the overview of shipping methods (Administration > Shipments > Shipping methods).
- In the Shipping method column, click on the destination country to which you want to add a new postal code area with a surcharge. This will take you to the Surcharge lists page.
Creating surcharge lists
You can define several surcharge lists for each destination country. This allows you to define different surcharges for different postal code areas.
- On the Surcharge lists page, click the Createbutton.
- Enter an internal name for the list into Surcharge list.
- Under Displayed name, enter a name for each language maintained in JTL-Shop.
- Under Surcharge (Amount), define the gross amount to be charged additionally for the shipment. This amount is added in the default currency of JTL-Shop.
- Click Save. The surcharge list is now available and can be configured as needed.
Configuring surcharge lists
You can add any number of postal codes or postal code areas to each individual surcharge list.
- To do this, click on the plus symbol behind the desired surcharge list.
- Enter the postal code under Postal code or the postal codes you want to add to your list under Postal code area.
- Click Add postal code. The postal code or area is added to your list.
The created surcharge is now displayed for all customers who select one of the specified postal codes as their shipping address or who carry out the shipping cost calculation with one of the set-up postal codes.
