Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.
Registration as a fulfilment service provider
Your task/initial situation
You would like to participate in the JTL-Fulfillment Network as a fulfilment service provider. You have already looked into the terms and conditions and would now like to activate your account.
Step 1: Register
- Log in to the JTL-Customer Centre with your customer account. Go to JTL-Customer Centre.
- Use the menu to switch to the area Partnerbereich (Partner area).
- Click on Fulfillmentpartner (Fulfillment partner). This will take you to the Fulfillmentpartner page.
- Then click Teilnahme als Fulfillment-Dienstleister (Participation as fulfilment service provider). This will take you to the page Teilnahme als Fulfillment-Dienstleister.
- Confirm the terms and conditions and click Jetzt teilnehmen (Participate now).
Alternative: Registration via the Fulfillment Portal
- Open the FFN Portal, click on Log in and enter your access data.
- In the next window, click Allow to use the Customer Centre data for JTL-FFN.
- Then select your role by clicking on the image of the Service provider. You can also select both roles, i.e. both service provider and merchant.
- Click Confirm selection to complete the registration. You will then be redirected to the FFN Portal dashboard.
Step 2: Uploading your documents
To offer your storage space in the JTL-Fulfillment Network as a fulfilment service provider, you must first undergo a review. This will be done by us. This enables us to guarantee your future fulfilment customers that only real, actual providers offer their services in the JTL-Fulfillment Network.
- Now switch to the Fulfillment Portal via https://fulfillment.jtl-software.com/ and log in with your access data. The access data corresponds to your data for the JTL-Customer Centre.
- In the Fulfillment Portal, use the user profile management next to your name to switch to the Documents area. Here you will find a list of all required documents as well as a contact person in case you have any questions concerning the review process.
- Click Browse and navigate to the files containing the requested documents.
Please note: Give the documents precise and clear names. This simplifies the review process and serves to avoid further unnecessary inquiries.
- Click Upload. The file will be stored on our servers and displayed to you. The red X button allows you to delete unneeded documents at any time.
- Repeat this procedure for all required files. They will usually be reviewed by us within 2–4 days. In the meantime, you can already create warehouse adverts. Once you have been approved, your Warehouse adverts will be activated in the JTL-Fulfillment Network.
Step 3: Completing your profile
You should now complete your profile to make yourself more attractive to potential customers.
- In the Fulfillment Portal, use the user profile management next to your name to switch to the My account area.
Description: Enter a short description of yourself as a fulfilment service provider here. This description can be multilingual. The description is displayed in the following places:
Logo: Here you can upload your company logo. The logo is displayed in the following places:
Show logo in header: You can also display the logo in the header of the Fulfillment Portal to personalise your portal. This setting does not affect the profile visible by your customers.
Creating an advert: As a next step, we recommend creating a warehouse advert. To learn more, please read: Creating a warehouse advert in the Fulfillment Portal.