We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
Fulfillment Portal: Search and filter criteria
Click Show more to open all available filters in a separate window.
General filters
Search: If you already know a fulfilment service provider, you can simply enter their name here.
City/Distance: Here you can specify a location and the radius around it within which a fulfilment warehouse can be located.
Storage from: If you know your monthly shipping volume, enter it here.
Cut-off time: Here you can specify the latest time of day to have orders leave the warehouse of your fulfilment service provider.
Certified by JTL: JTL certifies selected fulfilment service providers. These must meet special criteria to earn the certificate. You can filter by certified service providers only.
Seller Fulfilled Prime: If you are participating in the Seller Fulfilled Prime programme, you can filter by service providers that meet the criteria for this programme.
eBay Plus: If you are participating in the eBay Plus programme, you can filter by service providers that meet the criteria for this programme.
Pre-FBA Service: If you additionally store your goods with Amazon FBA, you can use this option to filter by fulfilment service providers who prelabel the goods sent by you or your suppliers for Amazon FBA. Read more: Transferring items to FBA.
Shipments
B2B + B2C/B2C only/B2B only: Here you define to which customer groups you send your items. Only to private customers (B2C), only to corporate customers (B2B) or to both groups.
Shipping service providers: Here you can specify which shipping service providers you would like to use to send your packages.
Customs clearance: If you ship goods to third countries, the fulfilment service provider can create all customs-related documents for you or offer additional services. Contact your fulfilment service provider for a detailed description of the services included and their costs.
Freight forwarding: Bulky goods in particular often have to be shipped by a freight forwarder. Activate this option if this is necessary for your items.
Courier services: Time-critical items sometimes have to be sent by courier. If you offer such items, activate this option.
Destination countries: Select the destinations of your shipments. D-A-CH includes only Germany, Austria, and Switzerland. Europe also includes all European countries. Worldwide also includes all other countries.
Storage
Storage types: If you are looking for a certain storage type, you can narrow your search here.
Certification: Some industries require certain certifications in order to comply with legal requirements. Activate one or more of the listed certifications to narrow the search.
Safety/Security: Here you can select which security mechanisms you expect from the fulfilment service provider.
Value Added Services
Intern. customer service: The fulfilment service provider serves end customers from all over the world.
Order acceptance: The fulfilment service provider also receives goods delivered to them directly from your supplier.
Informational service: Your customers can contact the fulfilment service provider for further information on their orders.
Phone dunning service: If there are outstanding payments, your fulfilment service provider calls your customers to remind them to pay.
Product/Sales consulting: Your fulfilment service provider offers, for example, a hotline that your customers can call to get advice before a purchase.
Complaint handling: The fulfilment service provider also takes care of complaints.
Social media support: If required, the fulfilment service provider takes care of your social media channels and answers inquiries from customers, for example.
Gift wrapping: The fulfilment service provider offers to gift-wrap goods for you.
Weighing: The fulfilment service provider determines the weight of the goods before shipment, e.g. if you sell bulk goods.
Sewing service: The fulfilment service provider offers to take over various sewing tasks.
Textile printing: The fulfilment service provider offers textile printing.
(Pre)assembly: The fulfilment service provider offers to assemble unassembled items before shipping.