Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.
Checking stock levels and item movements
Your task/initial situation
There are stock levels in JTL-Wawi that you would like to review; or you would like to track the stock movements of an item at your fulfilment service provider’s warehouse.
Checking stock levels
- In JTL-Wawi, open the area Artikel (Items) and select the item in question. Double-click on the item to open the item master data. At the bottom left you will find the button Artikelhistorie (Item history).
- In the Item history, you can find actions performed by the fulfilment service provider in the column Lager (Warehouse).
- If you or your fulfilment service provider find that the stocks in the systems differ, there may be several reasons for this.
Reasons for differing stock levels:
1 You or your fulfilment service provider had to restore a backup of your data. Sales orders by customers cannot be reconstructed, but you can obtain the last stock levels and items from your partner.
2 Sales orders delivered by you via the fulfilment warehouse have not yet been retrieved by the fulfilment service provider. These mismatching stock levels are automatically resolved during the next synchronisation.
- If the stocks have not aligned after the next automatic synchronisation, please trigger a manual Bestandsabgleich (Stock synchronisation) on both sides.
(Manual) stock synchronisation
Now the stock levels of all items that you have transmitted to each other get synchronised again. In contrast, the normal synchronisation with the JTL-Fulfillment Network only contains current changes.
- You should talk to each other on the phone during the process. Make sure that the system responsible for inventory management, i.e. JTL-Wawi used by the fulfilment service provider, is synchronised first. To do this, go to Lager > JTL-Fulfillment Network (Warehouses > JTL-Fulfillment Network).
At the fulfilment service provider’s
- Carry out a manual synchronisation yourself. To do this, go to JTL-Wawi and open the dialogue box Lager anlegen/bearbeiten (Creating and editing warehouses) via the menu Lager > Lager (Warehouses > Warehouses). Select the warehouse of your fulfilment service provider, switch to the JTL-Fulfillment Network tab, and perform a Bestandabgleich (Stock synchronisation).
- Your stocks should now match. If not, please contact the JTL Support team.