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Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.

Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.

Contents

Setting up the withdrawal policy and the terms and conditions

Your task/initial situation

You have an online shop and would like to add legally required texts concerning general terms and conditions and the right of withdrawal.

Setting up the withdrawal policy and the terms and conditions

Please note: If you are unsure of the wording of your terms and conditions and withdrawal policy, you can contact our technology partners who offer prewritten text blocks. Here you can find a list of technology partners: Go to partner list: Legal

Log in to the back end of JTL-Shop with your admin access data.
Go to View > Custom contents > Terms/Withdrawal.

You can add separate terms and conditions and withdrawal policies for every customer group in JTL-Shop.

Editing the terms and conditions and withdrawal policy in JTL-Shop 5

Under Language, select the language in which you want to add the texts.
In the Action column, select the Edit icon for the appropriate customer group to make changes.

Please note: Unregistered users always see the terms and conditions and withdrawal policy of the default customer group.

There are three texts that can be edited:

Terms and conditions: Enter your terms and conditions here.
Withdrawal: Enter your withdrawal policy here.
Model withdrawal form: Here you can draw up a withdrawal form that your customers can simply complete and send to you when they wish to cancel an order.

For every text, you can choose between editing plain text or using the HTML editor.

Editing the texts of terms and conditions and withdrawal policies in JTL-Shop 5

Click Save to apply your changes.

Please note: If you have also entered the withdrawal text under View > Custom contents > Pages for the respective special page, both texts will be displayed. We therefore recommend to only maintain the text under View > Custom contents > Terms/Withdrawal as described on this page.

Display options for terms and conditions and withdrawal policy

The terms and conditions and the withdrawal policy can be displayed in two places:

At the bottom of your online shop in the “Legal” section
During the order process

On every page of the “Legal” section

The links to the terms and conditions and the withdrawal policy are already part of the section “Legal” in the footer of every page. These settings can be changed under View > Custom contents > Pages; please see Custom pages.

The terms and conditions are displayed in the order process by default.

Hint: It is not obligatory to require customers to check a box in the order process as confirmation that they have read the terms and conditions. It is enough to clearly display a reference to the current terms and conditions and a link to the latter. If you still want to use an additional check box, please see: Creating check boxes.

During the order process

The withdrawal policy can be displayed during the order process as an optional pop-up window. The link will be displayed after the standard terms and condition reference.

Withdrawal

To display the withdrawal policy, do the following:

In the back end of JTL-Shop, go to View > Standard views > Order process.
In the Order process section, set the option Show withdrawal policy in order process to Yes.

Display withdrawal policy in the basket in JTL-Shop 5

Click Save to apply your changes. During the checkout, the withdrawal policy will be displayed in a pop-up.