We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
Managing returns
When is a return transferred to your customer?
You can create returns in JTL-Wawi as well as in JTL-WMS for sales orders of your fulfilment customers. As soon as a return has been created or processed for a JTL-FFN sales order, it is synchronised with JTL-FFN and created or updated in your fulfilment customer’s system.
Your fulfilment customer can also create returns and transfer them to you. You can carry out a normal inbound posting for these returns. You may also receive returns for sales orders that you have not shipped. This return then has no reference to any sales order.
Read here how to create and process returns in JTL-Wawi: Returns in JTL-Wawi. Read here how to post returns in JTL-WMS: Returns in JTL-WMS.
Restrictions on JTL-FFN returns
Other configurations
Return reasons and item conditions can be created at will for you in JTL-Wawi and for your fulfilment customer and must therefore be assigned to the corresponding JTL-FFN values. Learn how to set this up in JTL-Wawi here: Setting up returns for JTL-FFN.