Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.
Cancellation of the service provider in the Fulfillment Portal
Your task/initial situation
You no longer wish to work with a specific fulfilment service provider. On this page, we describe how to terminate the cooperation.
Note: Even if the cooperation is not terminated under mutual agreement, we recommend a close dialogue between the two parties. In this way, you can precisely coordinate how the termination of the business relationship is handled.
Cancelling the cooperation with a fulfilment service provider
Note: You can only cancel your cooperation with your fulfilment service provider once all items, sales orders and deliveries have been fully processed. This means that there must be no more open sales orders. There must not be any open deliveries and the stock of all items must be zero. Please note the following:
- Transfers (see Transferring items from fulfilment service provider to merchant’s warehouse)
- Items (see Removing items from the JTL-Fulfillment Network)
- Open orders and open deliveries (see Termination of cooperation was unsuccessful)
- You must first transfer your goods from the fulfilment warehouse to your own warehouse. Learn more about this on the help page Transferring items. If you still have open orders or inbounds, you must cancel or close them.
- Log in to the Fulfillment Portal at https://fulfillment.jtl-software.com/.
- Go to the Details page via My network > My requests > Details.
- Then click Cancel cooperation.
- A dialogue box appears in which you must confirm the cancellation. Click Confirm if you want to terminate the cooperation.
Successful termination
If the cancellation was successful, a notice that the cooperation has been successfully cancelled will appear in JTL-FFN.
An automatic email will be sent to the fulfilment service provider that informs them about the cancelled cooperation.
Failed termination
A failed cancellation means that your fulfilment service provider still has outstanding operations. Your fulfilment service provider will then receive an email telling them to close open transactions.
They will then arrange the cancellation, so you do not need to do anything else.
