We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
Viewing orders
Your task/initial situation
Requirements/Restrictions
Viewing orders
- In the back end of JTL-Shop, go to Marketing > Orders to open the Order history page. Here you will find an overview of all orders in your online shop.
- You can use the Order ID search field to search for a specific order via the order ID. Only the information pertaining to that specific order will then be displayed.
Order history: All information in detail
Pane A: Order ID search field and entries
Order ID: Enter an order ID and click on the magnifying glass icon. You will then only be shown the information pertaining to the associated order.
Total entries: Total number of orders that have been placed at your online shop.
Entries per page: Number of orders displayed in the overview.
Pane B: Order information
Order ID: Displays the order ID of an online shop order. You can define the structure of the order ID in the back end of JTL-Shop. Read more on the topic: Detailed description: Basket/Checkout.
Customer: Displays the name of the customer who placed the order at the online shop.
Registered customer: Shows whether the customer has a customer account at your online shop. You can specify in the back end of JTL-Shop whether customers of your online shop must register, i.e. create a customer account, to be able to place an order at your online shop. You can make this setting in the menu under View > Standard views > Order process > Order process > Allow ordering without registration.
Shipping method: Displays the shipping method selected by the customer during the order process. Read more on the topic: Setting up shipping methods.
Payment method: Displays the payment method selected by the customer during the order process. Read more on the topic: Setting up payment methods.
Already sent to JTL-Wawi: Shows whether the order has already been transmitted to JTL-Wawi. A red X signifies that the order has not yet been transmitted. A green check mark indicates that the order has already been sent to JTL-Wawi. You can also trigger this process manually. To do this, read the section: JTL-Wawi synchronisation.
Status: Displays the status of the order. The following statuses are possible: New, Paid, Cancelled, In progress, Shipped, Partially shipped.
Total sum: Displays the order total. You can change the default currency for your online shop in the sales channel management in JTL-Wawi and also add more currencies. Read more on the topic: Detailed description: Sales channel management.
Order date: Displays the date on which the customer placed the order.
IP address: Shows from which IP address the order was placed.
Pane C: JTL-Wawi synchronisation
Select all: Activate this check box to select all orders that are displayed in the overview.
Schedule new transfer to JTL-Wawi during next synchronisation: Select the desired order(s) and click on this button to manually schedule the order(s) to be transmitted to JTL-Wawi again. The order(s) will be sent to JTL-Wawi during the next JTL-Wawi synchronisation.