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Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.

Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.

Contents

General information on tenant management

What is tenant management?

In JTL-Wawi, a tenant (Mandant) is an independent company with its own warehouse and business structure. Different tenants (Mandanten) usually have separate tax numbers and a separate product range. Jane Doe could thus manage her company A that sells IT equipment while her husband manages company B that sells sportswear. Company A and B have different warehousing, letter heads, etc. Technically, a JTL-Wawi tenant corresponds to a database with its own, independent data. Each tenant in JTL-Wawi can have one or more external appearances, e.g. online shops.

The data

A new database is created for each tenant. The permitted size depends on the type of database used:

for the free Microsoft SQL 2017 Express database: 10GB
for the fee-based Microsoft SQL database: any size.

Note that the product images are also stored in the database. The images do not slow down the database, but it grows larger more quickly. A database with a size of 1 GB can manage about 20,000 items, each with a 50 KB image. Data on customers, orders and invoices does not take up a lot of storage space. As a rule of thumb, 95% of the size of a database is taken up by image data.

Should you need more space than is available on the free database version, you can switch to the fee-based Microsoft SQL database at any time. JTL-Software is happy to provide assistance with switching to the fee-based version.

Tenant management and JTL-eazyAuction

Within a JTL-Wawi tenant, you can operate several marketplace connections with several marketplace accounts within the same JTL-eazyAuction pricing plan (see also: Booking licenses for JTL-eazyAuction).

However, you cannot use the same marketplace account with its access data in several JTL-Wawi tenants, i.e. operating environments.

A marketplace account may only be used by exactly one tenant. Otherwise, global messages sent to this marketplace account will be inconsistent.
Example: A marketplace account on eBay, the so-called eBay user, should only be activated by exactly one JTL customer account (and thus JTL-Wawi tenant), as the messages to this marketplace account/eBay user cannot be allocated correctly otherwise.

If you want to use JTL-eazyAuction with multiple tenants, you need a separate JTL customer account for each tenant and a separate JTL-eazyAuction pricing plan. This also creates an independent, separate JTL-eazyAuction account in our system.

It is prohibited to use a single eBay user for multiple tenants. Even though it is possible, it will inevitably cause inconsistencies of the databases. Please ask if you are unsure about anything.

Managing tenants

In the menu item Start , select the item Database. The database administration of JTL-Wawi opens.

Here you can create additional tenants or delete existing ones.

Furthermore, it is possible to import tenant backup files (BAK files). You will need the administrator password for the database (default: sa04jT14).

Tenant database backups

Database backups can be performed as usual. During a database export, a backup is always performed for the active tenant.

General information on tenant management