Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.
Resetting receipts
Your task/initial situation
You have already added some items to a receipt. Suddenly, the customer notices that they have forgotten their wallet. The purchase cannot be completed. You would now like to remove all items from the receipt without cancelling it entirely in order to check out the next customer with this receipt number.
Resetting receipts
- If you are already in the cashier view, tap the Cancel button.
- Tap on the three-dots menu below the receipt and select Reset receipt. You will be asked whether you really want to reset the receipt.
Please note: If you have defined cancellation reasons for line items (see: Creating reasons for cancellations and returns), you must select a reason for cancellation here before the line items are deleted from the receipt.
- Confirm the confirmation request with Reset. All items will be removed from the receipt. The receipt number remains the same and you can use the same receipt for the next customer.
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