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Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.

Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.

Contents

JTL-POS WebManager Digital receipt

Please note: JTL-POS WebManager can only be used from JTL-POS version 1.0.3.0 and higher.

Your task/initial situation

You would like to use JTL-POS WebManager to provide digital receipts to your customers.

Formatting digital receipts

In JTL-POS WebManager, go to System > Stores and open one of your branches/stores by clicking on the pen icon. On the page, scroll down to the Digital receipt section.

General appearance

In this section, you can upload your logo and change Background colour and Text colour.

To change the colour, click on the pipette icon or the coloured square.

Sending digital receipts

Here you can edit the texts of your digital receipts and format them in the text editor. Here, too, you can adjust the background colour and Text colour.

Anonymous rating, Google review and free-text field

In these areas, you can also change the text, format it via HTML, and adjust the background and text colours. In the Google Reviews section, you can enter a short URL for Google Reviews. To do this, read Google’s Quick URL for faster customer reviews.

You can deactivate these functions by deselecting the check box in the upper corner of the field.

Note that customers can also give feedback in the form of stars without text. However, it is not possible to send feedback without awarding stars.

In the main menu, there is the menu item Customer feedback. There you can see the received reviews and you can filter by Store, Label or Username.

Preview

In the Preview section, the adjustments that you have made in sections A and B are directly visible.

For a live preview of your digital receipt, click Open digital receipt. A new window with the receipt preview will open.

Creating digital receipts

Before you can create digital receipts, you need to Connect JTL-POS WebManager to JTL-POS.

Carry out the checkout process as usual. In the Last payment dialogue, an additional QR code icon is displayed in the OUTPUT section. Check the box below the icon to generate the digital receipt.

Then click Finish. A dialogue with the QR code opens. The customer can scan this code with their smartphone to access the digital receipt.
The corresponding QR code is also displayed on the customer display. The customer can then scan it with their smartphone. At least version 1.0.1.0 must be installed on your customer display.

Hint: You can have the receipt automatically generated as a digital receipt without having to tick the box every time. To do this, in JTL-POS, go to Settings > Cash register and activate the option Select digital receipt automatically in the Receipt area.