Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.
Receiving tips
Your task/initial situation
Your customer would like to tip you.
Tipping in JTL-POS
You can receive tips with any payment method. It makes no difference if a customer wants to tip you by card or in cash.
Receiving tips
- In the receipt view, tap Go to checkout.
- Under Received, enter the amount your customer gave you (including tips).
Example: Your customer would like to round up an amount from 24.45 to 30, i.e. tip you 5.55. Should your customer choose to pay by card, simply enter 30.00. If they would like to pay in cash, enter the actual amount your customer gave you.
- Tap on the tip icon in the Change field. The Tip dialogue box will open.
- Enter the total amount that your customer would like to pay, including tip. Under Tip, you can see the proportion of the amount that makes up the tip. Under Change, you can see how much money you need to return to the customer. With card payments, no change should be displayed.
- Tap OK. In the Change field, you will now see information about the tip.
- Carry out the payment process as usual. The tip will be posted in JTL-POS.
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