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Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.

Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.

Contents

Device management in the JTL-Customer Centre

Your task/initial situation

You would like to disconnect a linked cash register, reset your password or connect/cancel a payment provider.

In the JTL-Customer Centre, you have the option of managing the devices that you have linked to JTL-POS. Here, you can reset your passwords, register with and cancel payment providers, or remove the device altogether. How to enter device management:

First, log in to the JTL-Customer Centre. Go to JTL-Customer Centre.
Use the menu bar to go to Produkte > Kassensystem (Products > Cash register system) to get to the JTL-POS admin page.
Click on Geräteverwaltung (Device management). You are now in the device overview. Here, all devices connected to JTL-POS are displayed.

Resetting the device code

If you want to reset the device code for a specific device, click on the Gerätecode zurücksetzen (Reset device code) button. Your device’s code will now be reset.

Then, open JTL-POS and enter a new PIN.

Attention: Please note, these actions cannot be undone.

Connecting a payment provider

You can add a payment provider to JTL-POS by clicking on the Zahlungsanbieter buchen (Add payment provider) button.

Read more about setting up payment providers here: Setting up payment providers for JTL-POS

Removing a payment provider

If you no longer wish to use the services of a payment provider, click Zahlungsanbieter kündigen (Cancel payment provider).

A pop-up will then appear. Confirm the cancellation by selecting Bestätigen (Confirm).

Attention: Please note, these actions cannot be undone.

Removing a device

If you would like to remove the device, click on the Gerät entfernen (Remove device) button.

The connection is then removed and the device will no longer be listed in the Customer Centre.