Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
Note: On 1 September 2024, JTL introduced new editions that bundle most of the previous individual services into different packages. In order for you to continue working as smoothly as possible, existing customers were automatically switched to the package configuration that best matched their existing contract. The individual packages differ in terms of limitations and/or range of functions. Therefore, some of the features described in the JTL-Guide may not be available to you as part of your booked JTL edition. You can change your package configuration in your JTL customer account. Find out more about the new editions and packages here. Check our FAQ for frequently asked questions about the product editions.
Combining cash and card payments
Your task/initial situation
You have added all items that a customer would like to purchase to the receipt. The customer now wants to pay part of the purchase in cash and part of it with card.
Note for users of JTL-POS ERPConnected: If you want to also create an invoice for the customer during checkout, read the help pages on: Printing or sending invoices.
Collecting payment
In JTL-POS you have the option to settle an amount via different payment methods that you can combine.
- Tap on Go to checkout. The Payment view will open.
- First, use the number block or the cash keys to enter the amount to be paid by card. Select the respective payment method below the number block. The amount is displayed above the field Total.
- Carry out the payment on the card reader.
- Then, in JTL-POS enter the amount of cash you are receiving from the customer and tap on CASH. The receipt will then change to the Paid status. The Payments completed dialogue box will open.
- Use the check boxes to select which receipt is to be issued and how.
Info: You may only print receipts if a printer has been set up and is online (see: Connecting printers to JTL-POS). You can only send receipts via email if an email account has already been set up in JTL-POS (see: Configuring the email server). If you have assigned a customer to the receipt, the email is sent to the email address stored in the customer’s master data. If no customer has been assigned to the receipt, you can enter the email address after selecting the Send option.
- Tap Complete. The receipts will be issued and the cashier view will close.
Note for users of JTL-POS ERPConnected: If you use JTL-POS ERPConnected, paid receipts are sent to JTL-Wawi with the next synchronisation and an order is created. To view the receipt, the Show processes from external cash register systems in JTL-Wawi option must be enabled in JTL-Wawi under the menu Admin > Global settings > Processes . If you have assigned a customer to the receipt, the customer data is saved in the order. If no customer has been assigned, the cash register name will be entered into the Customer ID field in the order and the identifier Walk-in customer will then be entered into the Last name field.
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