Thank you for using the English version of the JTL-Guide!
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
We are currently still building up the English documentation; not all sections have been translated yet. Please note that there may still be German screenshots or links to German pages even on pages that have already been translated. This guide mostly addresses English speaking users in Germany.
Deleting customers in JTL-Wawi
Your task/initial situation
A customer has contacted you and wants all of their personal data to be deleted from your system. Now you want to completely delete the customer data set from your database.
Please note: Due to the obligation to preserve invoices and order-relevant data, it is not possible to delete personal customer data from invoices or sales orders. You can only delete the customer data set.
Deleting a customer
- Click on the Customers icon to go to the customer overview in JTL-Wawi.
- Find and select the customer whose data you want to delete in the list or via the search and filter functions.
- Open the context menu by right-clicking or by clicking on the Customer button.
- Click Delete. Confirm the following request with Yes.
The customer has been deleted from the database and from your online shops with all personal data.